Yates Buick GMC INC.

I was searching for a particular 2011 Buick Enclave. My requirements were quite extensive. I looked for at least a dozen dealers in and around Phoenix. I also did extensive research and searching online. N requirements were quite extensive. I looked for at least a dozen dealers in and around Phoenix. I also did extensive research and searching online. Noone in Phoenix had the typeof car that I was interested in. I had several dealerships searching for me. All of the dealers abandoned my business except for Yates. I finally found Yates and Jeremiah who met my needs. I was very pleased in the manner in which Yates and Jeremiah went about to meet my very tough needs and requirements. I felt that I would not be able to get what I had planned out to obtain due to the price, timing and features that I needed in the Buick Enclave. Michael kept looking and working with me to meet my needs, where others abandoned me in my search. I must say that my expectations were exceeded at Yates and particularly with the level of care and support that I got from Both Jeremiah and his associate Michael. I found Michael especially focused on my needs even whilst he was travelling back and forth to the hospital with the delivery of their second child. Michael was also supporting a bad back which he had injured playing with his young child. I was very impressed. I was concered for Michaels health and advised him that he should focus less on my "wants and needs" and go take care of his back and his family. Michaels Wife was due for delivery on April 5. I had Michael running around to get my needs taken care on as late as the afternoon on April/4. I would sincerly wish to thank Michael for his concern of a customer and was very impressed with all that he and Jeremiah did to do the impossible for me. Thank You Michael. Thank You Jeremiah and Thank You Yates for the type of culture you have at your dealership. I was also very surprised that the dealership was very trusting and were able to release the car to me without all of my funds being received in their bank account from my bank. I wish Yates all the success. In closing, I will request that the reviewers of this feedback, request from Yates the difficult task that I laid upon them for getting for me the extensive specification that I wanted the car to have. Latiq Qureshi More

The overall experience was amazing and they continued to work to Find the right vehicle for us and when they realized they couldn't Find the vehicle we ordered it and they followed through the entire way work to Find the right vehicle for us and when they realized they couldn't Find the vehicle we ordered it and they followed through the entire way. The most important thing is that they worked as a team and someone always Knew of my vehicle and it was being taken care of. More

The Yates service department has always been excellent to work with. When we had hard to diagnose problems on our previous cars, they made time to ride along with me to hear/feel/see what I was experiencing work with. When we had hard to diagnose problems on our previous cars, they made time to ride along with me to hear/feel/see what I was experiencing. This last visit was no different. Dropped the car off a little after 4PM for oil change and brake fluid flush - done by 5:30 and the car looked better coming out than going in. The price was competitive with any quick-lube place and the service and quality of work/employees is far better. More

Brad was very personable, polite, and attentive to our needs. We were looking for a Buick Lacrosse in a specific color with specific options and Brad spent a lot of time researching to find us exactly th needs. We were looking for a Buick Lacrosse in a specific color with specific options and Brad spent a lot of time researching to find us exactly the car we were looking for, all the while keeping in constant contact with us of his progress. He was very helpful explaining the car and all its features and we very much appreciated the fact that he let us take the vehicle out for a test drive by ourselves, it gave us an opportunity to drive it on both the freeway & side streets, and discuss amongst oursleves what we thought about the drive. It helped us make our decision to go from the Cadillac to the Buick. While we were waiting for the car to be delivered, Brad had to take emergency leave, he made sure to pass all our information to another salesman John, in case we had any further questions. John was also very helpful, making sure our vehicle was all set and ready to go. He even went out of his way to come to our home and help us set up our garage/car remote. Brad was an outstanding salesman, John really stepped up to the plate to assist us. All the people we came in contact with at Yates were very customer friendly and I would definately recommend Yates to friends & family. More

Everyone I met during the sales process was professional, friendly, knowledgeable, and straight forward. There was no runaround and games played as is common at many dealers. This dealership shows its family friendly, knowledgeable, and straight forward. There was no runaround and games played as is common at many dealers. This dealership shows its family roots and values and I'll gladly return and recommend Yates to everyone interested in a new Buick or GMC vehicle. I'm also extremely pleased with my new LaCrosse. It is one of the great values in the auto marketplace today, competing with cars that cost much more. More

Our experience with Brad McCarthy and Yates was excellent. We were shown the vehicle we expressed an interest in and took a test drive. The pricing and options were carefully explained and the excellent. We were shown the vehicle we expressed an interest in and took a test drive. The pricing and options were carefully explained and the deal was settled without hassle. The business office explained options available and completed the paperwork quickly. The vehicle was prepped and we were on our way with the vehicle we wanted. The staff were courteous and helpful in answering all questions. Yates, Brad McCarthy,and Mark Batchelor all made this transaction very pleasant from start to finish. Thanks More

You will keep my service business, with Derrick as your new service manager I am excited to keep working with your dealership. Derrick was the first advisor I dealt with at Yates and he took great care of new service manager I am excited to keep working with your dealership. Derrick was the first advisor I dealt with at Yates and he took great care of my warranty issues. With the hand off to Mark, it was nice to see service advisors who care about their customers the way those two do. Don?t lose them! Great employees who provide superior customer service are hard to find and those two fall into that category. I know most times with surveys you only hear the negative but I felt it was important to let you know about the great experiences I have had. More

Great place to do business. Sales staff was outstanding! They had the car that I was looking for and we were able to give me a fair trade for my car on the purchase of a new GMC. They were a pleasure to w They had the car that I was looking for and we were able to give me a fair trade for my car on the purchase of a new GMC. They were a pleasure to work with through out the sales process. I would go back and would recommend this dealership to family and friends. More

I was disgruntled with previous service that I had at Yates. Joe Bohlman reassured me that my experience would be a good one and did everything in his power to help me out. My car took longer than expect Yates. Joe Bohlman reassured me that my experience would be a good one and did everything in his power to help me out. My car took longer than expected so he set up a rental car while parts came in for the transmission. I am pleased to say after vowing I would not return to Yates, Joe changed my mind and gave me a reason to return to Yates. Thanks Joe for the wonderful service. More

Your dealership is friendly and polite, from the receptionist to accounting and especially service. Derek always appears interested in what I have to relay regarding the condition of my vehicle, eev receptionist to accounting and especially service. Derek always appears interested in what I have to relay regarding the condition of my vehicle, eeven though I can get a bit long-winded. He greets me with a handshake and keeps me posted on the status of my repair. Keep up the good work! More