Yemm Chevrolet Buick GMC

If you live in the Galesburg area do yourself a favor and don't ever go to the Yemm dealership for a key. xxxx, I wouldn't recommend going to them for anything, EVER. So I lost my keys in then river and ne don't ever go to the Yemm dealership for a key. xxxx, I wouldn't recommend going to them for anything, EVER. So I lost my keys in then river and needed a new one to bring retrieve my vehicle. They inform me I had to get the Jeep to their dealership before they could make me a replacement key. So I fork over $200 to get it towed there. It gets there Saturday in the early morning, and it was never touched until late Monday. They decided to FINALLY make a key for it late Monday, and attempted to program it once and it failed. Due to it being late, they were about to close I was given no choice but to go home. I go home and call Yemm and left a voice mail for their service manager. I told him I thought maybe someone else should try to program it, and perhaps they would have more experience. I get a call Tuesday saying that there must be something wrong with my Jeep because the key wouldn't program. They claimed they used two different keys with chips and it wouldn't program. He continued to tell me my only option would be to let them run a diagnostic scanner for $110 bucks to figure out the issue. I told them there was absolutely no reason anything would be wrong because I had zero issues with anything before I lost my original in the river. They continued to tell me I was wrong and my only option was to fork over more money for their scan. They also claimed nobody could ever get it to work without doing a Diagnostic Scan after informing me that they had tons of experience, and absolutely knew that %100 that it was my Jeep that had the issue. I told them to hold off, and I was going to research it. Turns out they were %100 WRONG!I almost gave in and let them do the diagnostic test, but then I thought better and called a locksmith out of Peoria. I told him the situation, and he said he'll get it done. Showed up 30 min later, tried to program the key Yemm gave me, and it didn't work. So he grabs a few chip keys that he had for the Jeep brand, and holds the chip up to the ignition and attempted to program them one by one until one worked. After 2 tries he finds one that programs to perfection. He was in and out of there in 10 min. He cut the key from the back of his van, ensure it worked then left. He even cut me a spare door key for free. All much cheaper than anything Yemmn wanted to charge me overall. Also I forgot to mention, the service desk employee at Yemm at first wasn't going to let the Locksmith work on my Jeep on their property, but changed his mind when I told him I'd push the my Jeep in the middle of the road if that was the case. So basically YEMM sold me the WRONG key for $150 dollars, couldn't figure out they gave me the wrong one, then tried to make me pay for a $110 diagnostic that would have told them they were wrong. Then after I refused their diagnostic scan they continued to tell me there was nothing they or anyone could do. Then after the Locksmith fixed it, the guy that sold me the key at Yemm wanted to tell me that their key was the right key and I was wrong. I then I go to return the key to their service dept because it was the wrong key and the guy that literally sold it to me on Monday told me he wouldn't return it unless I brought in the receipt. So I was forced to go back home and locate the receipt. I go back with the receipt and he goes back to some lady in the back, and comes back to me with a check written to my DAD. I told him that my name was David, and he wanted to argue with me about that. I said listen, I bought the Jeep from my Dad, the title is under my Name as I showed you, and you simply wrote it down wrong. He finally caves and comes back with a check for under my name. The entire experience was almost as if they wanted to scam me. They tried to manipulate me to pay more for their mistake. Did they apologize, nope? Admit mistake? Nope. They simply gave me a attitude, and seemed upset that they had to close out their ticket as if it bothered them to make it. I WILL NEVER AGAIN! More

Prompt service clean pleasant waiting area work was compleated in timely manner. Oil change wiper blades replaced tires rotated. Wood recommend to others for service. compleated in timely manner. Oil change wiper blades replaced tires rotated. Wood recommend to others for service. More

I made a appointment to look at couple of suv that were on the web page I wasn't to happy with them after john Voss asked me what I was looking for and just kept bring me cars until I was very very happy w on the web page I wasn't to happy with them after john Voss asked me what I was looking for and just kept bring me cars until I was very very happy with the jeep want what I thought I would be driving away with buy I'm in love with it thankyou so much john More

they have a great staff that works with you to find the best deal and best car for you. They are very welcoming and great to work with. best deal and best car for you. They are very welcoming and great to work with. More

Very patient and helpful salesperson. I had a great experience purchasing a vehicle from this dealership. They were very fair pricing my trade and putting the deal together for me. experience purchasing a vehicle from this dealership. They were very fair pricing my trade and putting the deal together for me. More

Very helpful and forthcoming with information, enabling me to make smart decisions. The staff as always were wonderful. Kevin Carr you delivered again brother. Thanks me to make smart decisions. The staff as always were wonderful. Kevin Carr you delivered again brother. Thanks More

Robert Is The Worst Where do I begin...It started in December and my transmission in my Jeep went out. Prior to this I never had a bad experience with Yemm but after this Where do I begin...It started in December and my transmission in my Jeep went out. Prior to this I never had a bad experience with Yemm but after this they will NEVER earn my business. However when I purchased a vehicle with them Jessie J was the man and provided me with an acceptional experience! This time since I didn't purchase my Jeep with them they told me their buying customers were first priority. Jumping ahead...they had my car from December until February. Robert in service is cocky and tends to be sarcastic but not in a good way. He's made slick comments and overal is the reason I'm writing this review. My vehicle sat out on their lot until the end of January. My co-workers would drive past and joke that my car still hadn't been touched. I had spoke with a Katy when this first started and she's no longer there. I was never contacted until my car was finished. Never an update nothing, always the run around. Once I got my car back, there's been various problems that appeared after this warranty work was done. My oil was low, alignment isn't right, i'm hearing wind (which I don't know why...they shouldn't have taken the modeling apart), it started stalling a bit this week and the radio/bluetooth doesn't work properly. These are issues that shouldn't even occur. After addressing these issues to Robert we went on a ride and explained to him that I feel I had been taken advantage of. He made the commet that they would never do such a thing and that my vehicle sat for months before they could get to it. He had the nerve to say that my vehicle is most likely used to being outside so it sitting out shouldn't have been a problem. Well, little to his knowledge my car sits in a garage every night. That was very demeaning to me and even though he apologized he's made other slick comments like that. Overall he's a jerk. He avoided my calls until I told Shelby I would leave a bad review. After that, I got a phone call in less than 5 mins...isn't that ironic. I've gone in and called on numerous times to find out who the techincian is that worked on my car. Robert kept telling me that the paperwork was "in the other building" and that he would get back to me. He still never got back to me. Why is he with holding information? Was the techician not certified to work on my vehicle and that's why I haven't got an answer? Did ya'll purposely loosen things up so I would have to take my vehicle in? Who knows, but one thing I know is because of Robert he's left an experience where I'll never do business with Yemm. Guess my mom was right and she had a bad experience when she was ignored in 1986 trying to buy a brand new Corvette. Well guess I'll be heading to the Quad Cities to do my business just like her. Thanks Robert! More

Far exceeded my expectations! Let's just say, in an instant I was in A HUGE pickle. I all of a sudden was in need of a good reliable vehicle that wouldn't break the bank. I'll ju Let's just say, in an instant I was in A HUGE pickle. I all of a sudden was in need of a good reliable vehicle that wouldn't break the bank. I'll just say Jeff Oath REALLY too very good care of me. Let's just say, I can be QUITE a pain in the but. I have Champaign taste on beer budget (expression). I tend to be a little particular in what I like and want. Some how Jeff was able to pull it ALL together!!! The financing at an affordable price and a car that has every criteria on my list. I said to Jeff I want a vehicle with low miles decent on gas I want a sunroof,I want a smooth ride that sassy and fits my attitude. Jeff Oath is so good he found me a top notch vehicle, even has remote start I didn't even think to ask for! I really love how Jeff didn't waste my time let me wander around searching for a vehicle with a Salesman. He got straight to the nitty-gritty was my budget and what I could afford and then hooked me up with my awesome salesman, Dusty Evans. I've noticed all of your staff at Yemm give great customer service! Thank you for serving your customers a very fair and good deal. More

Dustin Cardenas DC was extremely easy to work with. He helped me get exactly what I was looking for in a new car. Very friendly dealership - would definitely recomme DC was extremely easy to work with. He helped me get exactly what I was looking for in a new car. Very friendly dealership - would definitely recommend. More