Yemm Chevrolet Buick GMC
Galesburg, IL
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Great service and every one was very friendly. The advisors are very knowledgeable. I will definitely use Yemm Chevrolet again in the future. The advisors are very knowledgeable. I will definitely use Yemm Chevrolet again in the future. More
I sent my truck in for service regarding lifter noise or a possible exhaust ticking that wasn't present when I bought my truck. Your team declared there was no noise, then upon discussion in person there is a possible exhaust ticking that wasn't present when I bought my truck. Your team declared there was no noise, then upon discussion in person there is a noise but it's normal. After an in person in depth discussion with Travis he witnessed it stop after approximately 5 minutes of running which indicates clearly an exhaust seal warming up and sealing once hot enough or some sort of manifold issue. He admitted he did not even put my truck on a lift after having it all day, "apologized" and asked I return it the next morning so he could do so. I returned it the next morning thinking it's gonna get fixed, only to be told by Tony Batson via phone that nothing was found wrong and what do I want them to do throw parts at it? He also declared that "I was the problem" simply because I informed michelle upon drop off that it was insulting that the truck was there all day and hadn't even been put on a lift to properly diagnose. Instead of actually fixing the issue that Travis clearly noted while in person...I yet again get told nothing wrong with it and an unwarranted "you are the problem" bonus psychology evaluation from Tony Batson....I have notified the owners of Yemm and will provide negative feedback for any and all who wish to do business with YEMM....as this was all avoidable had the service department actually not kept my truck all day to not even put it on a lift and then ask me to return it knowing the problem and still not fixing the issue after clearly knowing it is an exhaust leak of some sort...Tony intentionally berating and or chastising me over the phone...you picked a real winner in Tony, etc Michelle being polite and courteous is about the only positive i have currently with this dealership. Sales isn't any better, I tried to buy a Truck there yet they wouldn't negotiate even so much as $1.00, so I took my money elsewhere. Ended up spending over 135k for two vehicles elsewhere when I wanted to support my local dealership originally. When you fail to negotiate at all is when I cannot entertain spending money with you. I have given this dealership multiple opportunities with trades and potential sales but each time their trade in offers are laughable at best, and recently failed to do any negotiating whatsoever! Sell privately like I did, I guarantee close to double or even triple what Yemm offers. They are so far apart from even a generic KBB trade in value(s) Apparently if you don't buy your vehicle from them, they don't want or prefer your business with the servicing of vehicle(s) either. More
easy to schedule appointments and they are always guick and friendly. The pricing is competitive too. and friendly. The pricing is competitive too. More
Excellent service from Brandon Kinney for assisting me with purchase and Julie Cooper for doing all the paperwork. Love the Corvette. with purchase and Julie Cooper for doing all the paperwork. Love the Corvette. More
Good service and friendly staff. Service department was prompt in receiving a date for service. Service department was prompt in receiving a date for service. More
Everyone I talked to listened and was very helpful. I went in for a oil change and I got it done the same day and time promised. I went in for a oil change and I got it done the same day and time promised. More
Every dealership needs a Michelle & Dylan! Great communication, good with updates & very accommodating.i highly recommend YEMM Great communication, good with updates & very accommodating.i highly recommend YEMM More

