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Yonkers Kia - Service Center

Yonkers, NY

4.3
1,932 Reviews

1,932 Reviews of Yonkers Kia - Service Center

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June 19, 2020

I have a few concerns about this place, but when I call my sale partner Melvin Reyes, he went quickly and resolve my issue, also the guy John Arias is the best at the service department, when I came back h More

by W.OSORIO-93
Recommend Dealer
Yes
Employees Worked With
Melvin Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efrain Barcos, Carlos Molina, John Arias
Jun 25, 2020 -

Yonkers Kia responded

We sincerely apologize for the experience that had you feeling this way. Our goal is to provide exceptional service to every customer at Yonkers Kia. Thank you for taking the time to bring these issues to our attention. We would like the opportunity to speak with you to work on resolving this issue. Can you please email me at customerservice@yonkerskia.com Thank you! Hope to hear from you soon! Criss Castle, Director of Customer Experience

June 18, 2020

Keeping up with Kia. Kia employee Efrain Baro , is very helpful to the customers needs, I came for brakes and a noise , car was checked and tech discovered at the time. E More

by aabney1346
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Seagrams, Efrain Barcos
June 18, 2020

The customers service is great they treat people with respect and are also very helpful. They try to find the best and affordable prices for their customer. More

by TAIANA110579
Recommend Dealer
Yes
Employees Worked With
Melvin Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efrain Barcos, Carlos Molina, John Arias
June 17, 2020

The gentlemen Jermaine and John are always very friendly and helpful. Jermaine reviewed my file and noticed I didn’t need service put still had my car looked at and addressed any concerns I had. Great custo More

by Aye.lee
Recommend Dealer
Yes
Employees Worked With
Jermaine Johnson, John Arias
June 15, 2020

Service Department The experience I have over the years with this dealer is really great, I love the way the service department handle situations. Especially Mikhail K More

by EVIE897
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Barcos, Mikhail Kopilovich
June 15, 2020

I went for the first time and I end up paying more than needed. All I had to do was get new brakes and new tires. I end up paying for cutting disks that didn’t need too. I end up having to go to another pl More

by Ary Nia
Recommend Dealer
No
Employees Worked With
Jorge , Efrain Barcos
Jun 17, 2020 -

Yonkers Kia responded

Can you please email me and tell me who was helping you? Please accept our apologies. My email address is customerservice@yonkerskia.com Thank you! Hope to hear from you soon! Criss Castle, Marketing Executive & Director of Customer Experience

June 15, 2020

Oil change and tire rotation I love Kia and my car, love the service they always notify when it's time band the service is very accurate thank you very much. More

by hankcarrington5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Barcos
Jun 17, 2020 -

Yonkers Kia responded

😊 🎉🎉Congratulations to you! Thank you for choosing Yonkers Kia! Respectfully, Criss Castle, Director of Customer Experience customerservice@yonkerskia.com

June 15, 2020

I was exceptionally pleased with the outstanding customer service. They kept me informed everyone stepped off the way. John followed up with text to let me know the status of the repairs. Outstanding group o More

by RLPRITTLER
Recommend Dealer
Yes
Employees Worked With
Jermaine Johnson, Damiana Cervoni , John Arias
Jun 17, 2020 -

Yonkers Kia responded

🙏🏽Thank you! We appreciate you! Your words of kindness will certainly influence your friends and family and we thank you so much for sharing! Respectfully, Criss Castle, Director of Customer Experience 📧customerservice@yonkerskia.com

June 08, 2020

They were able to see me even after I was running late (I called to let them know). They were prompt in receiving me and I waited in their waiting area. Very clean, gentleman was on top of all cleaning asp More

by RyuFu
Recommend Dealer
Yes
Employees Worked With
Jermaine Johnson
June 08, 2020

efficient and professional This isn't the Kia dealership closest to me but it is the one I choose. Thank you for making me feel sale during Covid. More

by GOJUSTJUDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Barcos
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