Young Chevrolet

My car was not complete. I didn’t get the opportunity to speak to service manager when asked. Instead Olly picked up the call. Young Chevrolet doesn’t offer loaners and they I didn’t get the opportunity to speak to service manager when asked. Instead Olly picked up the call. Young Chevrolet doesn’t offer loaners and they make it very inconvenient for customers. I had to wait 6 hours for them to tell me my battery was the problem on a brand new car. The wait was unacceptable and the issue was unacceptable. Then once again my car was filthy on the inside. I have asked once before to please use floor, seat and steering wheel protectors and once again it wasn’t done. There was oil and dirt on my floor mat and my seat was nasty, console was nasty and my steering wheel was nasty. Now my car you put a new battery in but didn’t fix any of the other issues that come with putting in a new battery. Onstar isn’t working and I pay for it. My Chevy app isn’t working because onstar is t working the date and time is wrong in my car and these are all things that since you kept my car for 6 HOURS should have been taken care of and made sure they working before I left. Since you make it inconvenient by not having loaners I had to take off from work Olly knew this so why not make sure everything worked before I left? Yes I was upset about being there for 6 hours but what other alternative did I have. I would have much rather my car been totally fixed so I would t have to come back. Now because I was told to leave and call Chevy/ Onstar on my own to see if they could fix it when I mentioned before I left more than once that the dealership needed to fix it because you all where the ones that set it up I was still told to do it myself and then let him know what they said. I did that when I should not have I should have stayed. On the phone with Chevy/Onstar an hour for them to tell me what I already knew. The dealership needed to fix it. Now I am in a situation. I cannot leave my car it’s my only transportation, and I can’t take another day off to sit up there for 6 hours for you all not to fix my car again. I told Olly I can bring when I get off on Monday but of course that’s too late for the technicians because I get off at 4:00. It will take at least 45 mins to get there. I do apologize for the long message but this is very upsetting. I have mentioned all of this to Olly. He is very aware. I would like a call from the service manager. Let me be clear Olly is a good service advisor however I want to speak to the manager. Thank you Ms. Howard More

I had a great quick experience with the service team. Very helpful and friendly staff. Very helpful and friendly staff. More

Edwin was great very helpful and walks me through the process of getting my truck fixed everytime process of getting my truck fixed everytime More

The service was very good. I appreciate the people at Young .keep up the good work. I appreciate the people at Young .keep up the good work. More

I love them at Young Chevrolet! When it is a mistake made…they will fix it When it is a mistake made…they will fix it More

Nice guy PROMOTE THIS YOUNG MAN SEND THIS GUY TO LEADERSHIP SCHOOL LIKE THE MILITARY DOES DON;T COUNT THIS CLOWN OUT GREAT JOB. LEADERSHIP SCHOOL LIKE THE MILITARY DOES DON;T COUNT THIS CLOWN OUT GREAT JOB. More

The people is nice they have good customer service and very helpful and friendly staff very helpful and friendly staff More

Young Chevrolet did a good job they made sure my vehicle was running like it should before turning it in to me. Last minute the started went out and they fixed it and made sure everything was good. I will was running like it should before turning it in to me. Last minute the started went out and they fixed it and made sure everything was good. I will keep bringing my vehicles to Young Chevrolet. Everyone from service adviser to service managers are awsome. More

My service advisor was great! He was fast and friendly. Thank you so much for your help during my visit for my first oil change! He was fast and friendly. Thank you so much for your help during my visit for my first oil change! More

An oil change that was supposed to take an hour turned into more than 5 hours of waiting without any warning. When I saw that it was a long time, after two hours I went to ask what was happening and they into more than 5 hours of waiting without any warning. When I saw that it was a long time, after two hours I went to ask what was happening and they told me that my SUV had 3 recalls and they were doing them without warning me or asking me if I wanted to do them that day. The worst part was that they didn't even have water in the vending machines. I've been to other dealerships and they always have water to give you. More