Younger Auto Group

I brought my 2017 Mitsubishi Outlander Sport to Younger Mitsubishi Service Center after dealing with intermittent transmission warning lights and drivability issues. After a frustrating experience at a dif Mitsubishi Service Center after dealing with intermittent transmission warning lights and drivability issues. After a frustrating experience at a different Mitsubishi dealership years ago, I was very uncertain about moving forward with a transmission replacement. From my first conversation with Landon, I could tell this experience would be different. After a thorough diagnosis, it was determined that my transmission had internal issues caused by failing solenoids and needed to be replaced under my CNA powertrain warranty. Landon was incredibly helpful throughout the warranty process and kept me as informed as he could every step of the way. During the repair, the replacement transmission provided by the supplier was defective. While frustrating, this was completely outside of Younger Mitsubishi's control. Landon and Service Manager Adam immediately took ownership of the situation, worked directly with the supplier, and made sure neither the warranty company nor I incurred any additional costs related to the defective unit. My only suggestion for improvement would be more proactive communication regarding pricing during lengthy warranty repairs. That said, when a billing concern arose at pickup, Adam took the time to review the situation and address my concerns directly. Because the additional costs had never been clearly communicated during the repair process, Younger Mitsubishi honored the original understanding and covered the difference beyond my deductible. That level of accountability and customer service is becoming increasingly rare and is greatly appreciated. I also had the opportunity to connect with Ryan Morris, thanks to Landon, regarding a future vehicle purchase. I took a test drive in a 2026 Mitsubishi Eclipse Cross, and Ryan was knowledgeable, friendly, and genuinely helpful without being pushy. Most importantly, Adam and Landon completely changed my perception of dealership service departments. After years of uncertainty surrounding this repair, they took the time to answer every question, explain every step, and stand behind their work. I left not only with a properly repaired vehicle, but with confidence in the people who repaired it. That's why I'll continue returning to Younger Mitsubishi for future service and when it's time to purchase my next vehicle! More