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Younger Toyota
Hagerstown, MD
1,607 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 13, 2011
Wonderful personalized attention with an enthusiastic staff! Everyone at Younger Motorcars was considerate and helpful and made our purchase a very pleasant experience. Highly recommend!! staff! Everyone at Younger Motorcars was considerate and helpful and made our purchase a very pleasant experience. Highly recommend!! More
by little m
Employees Worked With
Mark Duvall, Peter Folk, Cheryl Taylor, Cheryl Taylor
August 11, 2011
Took a 2010 Prius in for a detail/cleaning. The dealership was nice enough to send me a coupon at the one year anniversary of my purchase, so thought I would take advantage of it. I don't know wha dealership was nice enough to send me a coupon at the one year anniversary of my purchase, so thought I would take advantage of it. I don't know what other places charge to do a detail job, so not sure if it's a good deal or not, but the coupon said that the regular price was 129 and the special price for me was 69. Was told that they would have it done in 3 or 4 hours, but it took about 4.5 hours. I had a good book, and they have a nice waiting area so I didn't mind waiting--although the wifi wasn't working properly, that was a bit annoying. For the actual service, the car came out looking great, although it did have some swirls and smudges that weren't completely buffed out. I also wish they would have sprayed a bit of that new car smell when they were done to really make it seem new. They also didn't clean any of the carpet in the back, but I suppose that might be considered trunk space and not normally done? That was a little disappointing considering it was supposed to be a complete cleaning of the interior and exterior of the vehicle. One other thing I noticed was the large windshield wiper arms were smudged and smeared and just bad looking, so (and here is a tip for all) I polished it with some WD-40 when I got home to bring back the original black. There's also a good bit of smearing on the inside of the windshield that I'll have to wipe down. I'm still happy with the job they did since the car was filthy when I took it to them. When I was presented with the bill, the only surprise fee was 7 dollars as an "environmental" fee. I prefer to be told of ALL charges before the work is going to be done, so wasn't thrilled about an extra charge. When I asked about it, I was told that it was to "cover the costs of rags and cleaning sprays and such." Would have thought that all of that came with the cost of a cleaning, I wouldn't expect a cleaning to happen without the use of rags and cleaning products. The customer waiting area is very comfortable. There are several tvs and plenty of comfortable chairs. Usually, free wifi is available, but not working today. Complimentary coffee, donuts, bagels, and water are available. At lunchtime, hot dogs and sandwiches from Quiznos are also free. Very nice that they offer food and drinks! Oh, and a slushy machine! My only complaint: each bagel and sandwich is wrapped in an individual baggie, and I watched a lot of people throwing away the free water bottles. For a company that sells an environmentally friendlier car like a Prius, it would be nice to see recycling offered. Otherwise, the hospitality is appreciated! More
by J.R.Fireman
Employees Worked With
Dan
August 11, 2011
Everthing excellent until 8-2-2011.We received notice that our credit was not good enough, and that you could not finance the truck on our terms. Your finance officer gave to us documents stating that my that our credit was not good enough, and that you could not finance the truck on our terms. Your finance officer gave to us documents stating that my credit score was 826, and that my wifes score was 832. I feel that the scores are correct, as we have never had problems with loan credit before this incident. I phoned the finance officer on 8-2-2011, Left a message,Phone number, and never received a response. In that message I stated that I would return the truck. No problem for me. Just return my down payment,1997 ford f-150, and re-emberse me for the line-x applied to the bed of the truck. Also at the time of purchace, when having opptional equipment installed, there would be no installation fee, yet when viewing opptional accesories on the toyota web site, the price that I paid was the installed price. What did I save. When I purchased the poly steel treatment, I was told that they were including 3m door edge guards and installation free. These were not installed when the poly steel treatment was applied.Also for my information, was there any written information included with the bed cover as how to remove and install the cover. And I could have been a toyota ball cap. Just kidding. No seriosly. Have a nice day. More
by stsr47
Employees Worked With
luis vivas, rhonda greed, finance officer?
August 11, 2011
As a second time buyer from Younger Toyota I received excellent service from Paul Foltz, Paul was friendly and asked us questions as to our needs and what we wanted in a vehicle. He introduced us to the excellent service from Paul Foltz, Paul was friendly and asked us questions as to our needs and what we wanted in a vehicle. He introduced us to the Prius (which we had not thought about purchasing). Paul was very helpful in our decision and made our experience at car buying very easy. In the near future I will be looking for a car for our daughter which I would ask to work with Paul again. More
by kencaton
Employees Worked With
Paul Foltz
August 11, 2011
Younger did a wonderful job of being professional, knowledgeable, and no pressure. One of the better car dealership experiences I’ve had in a long time. After emailing with Mr. Younger, I arrive knowledgeable, and no pressure. One of the better car dealership experiences I’ve had in a long time. After emailing with Mr. Younger, I arrived to the dealership to be greeted by Mr. Carroll, who had the vehicle ready and waiting for me. Alex Swope did a great job of showing the car, allowing me to take my time looking it over, driving it, and asking questions. On several occasions Alex asked if I had any more questions or anything else he could help with. When it came time to negotiate price, Younger did a good job of meeting my expectations. Overall a good experience and a dealership I’d definitely recommend. More
by soswald
Employees Worked With
Alex Swope, Dave Carroll, Brandon Younger, Dave Carroll, Alex Swope
August 11, 2011
MYSELF AND MY INLAWS HAVE PURCHASED FIVE VEHICLES FROM YOUNGER AND MARC DUVALL. EACH TIME WE HAVE PURCHASED A CAR HAS BEEN NOTHING BUT A PLEASANT EXPERIENCE . WE HAVE KNOWN MARC AND OTHERS FROM YOUR STAFF YOUNGER AND MARC DUVALL. EACH TIME WE HAVE PURCHASED A CAR HAS BEEN NOTHING BUT A PLEASANT EXPERIENCE . WE HAVE KNOWN MARC AND OTHERS FROM YOUR STAFF SINCE MARC WAS A BRAND NEW SALESMEN. MARC IS NOW A MANAGER FOR YOU BUT CONTINUES TO BE (I BELIEVE ONE OF YOU BEST SALES PERSONS YOU HAVE). THIS TIME AROUND MARC HAD ALEX ASSIST US WITH OUR PURCHASE. ALEX KNEW WHAT WE WANTED, THE PRICE AND GOT IT FOR US WITH NO PROBLEMS. ALEX ALSO COMPLETED OUR SALE AND PAPERWORK PRIOR TO GOING TO MANDATORY TRAINING. FINALLY, WHEN ALEX GOT A BREAK FROM HIS TRAINING HE CALLED TO MAKE SURE WE DIDNT HAVE ANY OTHER QUESTIONS AND TO THANK US FOR OUR PURCHASE. More
by DCARNIVALE
Employees Worked With
Marc Duvall and ALEX, Alex Swope
August 11, 2011
Everyone was very professional and extremely helpful. I wanted to have vent visors installed that was not on the original service order, but they were more than happy to take care ot installing them. Very wanted to have vent visors installed that was not on the original service order, but they were more than happy to take care ot installing them. Very pleased with Younger in all aspects. More
by brodiel
Employees Worked With
Rhonda Stambaugh
August 11, 2011
Enjoyed my experience at Younger, purchased the car at Brand F in Chamberburg, and will certainly be getting all my service completed at Younger. Nice surpise that lunch was provided Brand F in Chamberburg, and will certainly be getting all my service completed at Younger. Nice surpise that lunch was provided More
by edgjackson
Employees Worked With
Jason Neiderer
August 09, 2011
I was pleased with the service. Mr. Merriman explained the necessity of service needed. We (Tom and I) were pleased that our second key was replaced due to a broken key; when we purchased our 2009 Camry the necessity of service needed. We (Tom and I) were pleased that our second key was replaced due to a broken key; when we purchased our 2009 Camry (used) we received only two keys. We do not know how the second key broke off, but we are grateful you replaced it (we paid for the labor) as a token of good will. That means, we will be visiting you when we need to replace our 2009 car. Thank you very much. Linda Perry More
by Linda Perry
Employees Worked With
Mr. Bill Merriman 725
August 06, 2011
Awesome experience. I was able to make my appointment the day befor and they could accomodate the time I needed. I was in and out within an hour. While waiting, I was able to use WIFI to continue workin the day befor and they could accomodate the time I needed. I was in and out within an hour. While waiting, I was able to use WIFI to continue working on my laptop. Younger Toyota could not do anything better. FANTASTIC! More
by McDinWV
Employees Worked With
I don't recall
