Younger Toyota

every one was great in explaining the required maint. that i have commeing up. very friendly and patient with me on my questions. thanks very much. that i have commeing up. very friendly and patient with me on my questions. thanks very much. More

This visit was for scheduled maintenance and a recall notice. I was cordially welcomed immediately and attended to upon entering the service office. I had a coupon (sent by Younger)that I wasn't sure I c notice. I was cordially welcomed immediately and attended to upon entering the service office. I had a coupon (sent by Younger)that I wasn't sure I could use along with the free oil change for life offered by Younger. I was pleased to find out that I could indeed combine the two offers. The options for the scheduled maintenance special were explained to me in layman's language which allowed me to make an informed choice. I chose to wait for my service to be performed so I very much appreciated the quick completion of the service requested. The dealership was quite busy at the time I maight add. I was offered a free wash, but I had recently had my vehicle washed so I declined the offer. The cost was as quoted before the work began and was quite reasonable. Overall, this was a pleasant and painless experience that was not unexpected based on past visits. Clifford Peyton More

My wife and I have purchased both of our cars from younger and had all service there which has been good however my last experience at the service center was very poor. First the service person w younger and had all service there which has been good however my last experience at the service center was very poor. First the service person was in my opinion rude when I scheduled my service by emphatically telling me that if I wasnt there by 1630 they would not work on my car. I do not mind that I need to be there by a certain time as I understand that I want to get off work at the appropriate time as well however the manner in which it was portraited was very poor customer service. When I arrived for service at 1615 the service agent said "I had a bet going that you wouldn't show up on time and I just lost 10 dollars". Even if they did this why they would tell a customer is beyond me. At this point I had decided that I would request to not work with this service agent again. This by far was not the worst part. I was there to get a key (that I paid 250 dollars for) programmed which was going to cost 100 dollars. I do think this was a large sum for a key and programming but do understand there is quite a bit of work involved. When I arrived for service an older gentlemen in a toyota hat (chewing what appeared to be tabacco) told me to leave my keys in the ignition if I was there for service. This is what I did. I took the new key (a four button key) to the service agent. On my key ring in the ignition was the regular key to my car and the regular key to my wife's car (my is an 09 corolla and her's is a 10 corolla). My key was in the ignition (obviously because I drove the car there). I left with my wife to go have dinner. I called about 1 hour 20 minutes later and was told that it was almost done. I was not told of any issues at this point just that it was almost done. When I returned about 15 minutes later they said they had a problem. They were able to program the new key as the master key. However they had ruined my regular key. Also they ruined the key to my wife's car. They thought her key was one of the key's to my car even though they said it had been cut incorrectly (obviously because it wasn't to my car). Here's the part that really leaves a sour taste in my mouth. They then said that they could cut two more keys for mine and my wife's car at "employee price". They ruined two keys and had the audacity to charge me 147 dollars for two keys that they had ruined. We had to have the keys so we paid for them. To be honest the reason that I did was that I didn't feel like I could talk to it with the customer service agent without being extremely rude. With this level of service combined with being charged for a mistake by the service technicians I am extremely unpleased. I will not be bringing my car there for service again without some resolution. At this stage I would rather drive to Frederick and give them my money. I do appreciate you taking the time to read this email. I apologize if this email seems rude. I just couldn't believe the level of service. I had such good experiences before, but I also work in an industry where I understand that bad service can ruin great relationships. More

When I got in my car, after the oil was changed, there were cracker crumbs on the driver seat, and grease marks from someones shoes on the drivers side on the floor mats. Not very pleased with that. Other were cracker crumbs on the driver seat, and grease marks from someones shoes on the drivers side on the floor mats. Not very pleased with that. Otherwise the service was good. The next time maybe the service techs could be a little more attentive to not eating while in the customers car and making sure that no grease transfers onto the mats from their shoes. More

My experience at Younger Toyota was great. Our vehicle was ready to go and the crew was waiting for us when we arrived for our appointment. Everyone was courteous without being pushy. We had attention un was ready to go and the crew was waiting for us when we arrived for our appointment. Everyone was courteous without being pushy. We had attention until we left the dealership. The finance department was quick and easy to follow options. I do like the free oil changes for life! Overall an excellent experience in purchasing a new vehicle and i would reccomend the dealership to anyone in the market. It was worth the drive out of Washington, D.C. More

when i arrived and walked in i was waited on right away . they explained what they were going to do and asked if i was having any problems .they then asked me to have a seat .in a short time they came and to they explained what they were going to do and asked if i was having any problems .they then asked me to have a seat .in a short time they came and told me my truck was done and it had a wash job over all very pleasant visit Lee Truax More

The entire experience was the best we have ever had as far as a new car purchase. Louis, our salesperson, was amazing. The first night we took a test drive and it started to pour down rain. He was ready far as a new car purchase. Louis, our salesperson, was amazing. The first night we took a test drive and it started to pour down rain. He was ready when we pulled into the lot. In the rain, he guided us into a bay. That is exceptional Customer Service! That was only one of many things. He was busy the next day when we arrived , but did not miss a beat and while literally doing two other things, had us on the road for a test drive, in the truck we ended up purchasing, within minutes. He was attentive throughout the entire process. His great sense of humor also made it a pleasure to deal with him. He even kept it with us while we haggled the price, which ended up being even better than expected. Louis is a true asset! Cheryl definitely kept the ball rolling. She was professional,knowledgeable and friendly. Even after a long weekend (Memorial Day Sale) our transaction went so smoothly. Very impressive. Here's the best part. We had purchased our last three Toyotas from Dar Cars. After this experience, you have a loyal Younger customer. Keep up the good work! Michael and Dorothy Haupt More

Everyone at this dealership treated you with the utmost courtesy - there was no sales pressure - Bill Martin was very knowledgable about the product and did a great job - Dave Carroll, the General Manager courtesy - there was no sales pressure - Bill Martin was very knowledgable about the product and did a great job - Dave Carroll, the General Manager came out and talked to us as if we were repeat customers when this was our first transaction with Younger Toyota - they provide food and drinks for the customers, free oil changes as long as the buyer owns the car and other amenities that other dealers don't offer - we bought - will buy again and will highly reccommend Younger Toyota More