Younger Toyota

I bought my RAV4 64 days and now I must put in over 500.00 worth of service to make the vehicle run correctly since it is not cover under the warranity that I was suppose to have from bumper to bumper 500.00 worth of service to make the vehicle run correctly since it is not cover under the warranity that I was suppose to have from bumper to bumper for 24 months/24,000 miles - nobody seems to care the fact that there is nothing NO BODY can do anything about - tried to get ahold of the Used Car Manager to see what he could do and at this time has not returned either one of my phone calls. More

This is our 3rd Toyota that we have purchased within the last 9 months and once again everything was as easy as you can get. Instead of pressure at this dealership all you get are people who try to show yo last 9 months and once again everything was as easy as you can get. Instead of pressure at this dealership all you get are people who try to show you all of the options available to you (including other models that might not cost quite as much as the one you are looking at). My family has been doing business with the Younger dealerships since 1986 and we have always been taken care of. I had called ahead to the dealership that I would be coming by later that day (I also provided them with which vehicles I was interested in). Dave Carroll who is the General Manager there will always make you feel welcome and make sure that everything goes well for you. Dave simply will not tolerate people being pressured, and that comes across with the staff as well. Mark Duvall had Greg Jimenez ready to help me with any and all questions. After test driving my first choice, I didn't even bother driving the vehicle. Even though the other vehicle is actually larger, had a couple of extra small options with the Platinum package that I didn't get with the first vehcle, I definately had my new sport utility picked out. Greg still was trying to get me to try out the second vehicle which would have been a lesser priced sale, so you can tell he was more interested in making sure my needs were being met. The numbers were quickly made ready for me and the pricing was better than what other dealers were offering online (still had to check pricing for personal curiosity). This just shows there is no reason to go out of town when you have a dealership like this in your backyard. Had to get back to the office, but was able to meet with Paulina Ahrens to get all of the paperwork finished up the next day. She was completely prepared and had taken the time to pull my information from another sale and prefill in most of the paperwork. After a few signatures I was done and Greg had the vehicle ready for me. In a nutshell, if you like the old "price hagling" game and want to put up with the "the deal is only good if you buy today" lines of garbage, then don't go to Younger Toyota (go down to the city where the sales guy knows he won't see you out locally). More

Everyone at Younger made me feel comfortable leaving my Everyone at Younger made me feel comfortable leaving my car with them. THey kept me up to date with what was going on with my service and did not lea Everyone at Younger made me feel comfortable leaving my car with them. THey kept me up to date with what was going on with my service and did not leave me sitting and waiting wondering what was going on. My car was returned cleaner than when I took it in! More

Rob Arrington was wonderful to deal with. My husband and I had a wonderful experience working with Rob, Dave and Cheryl in the finance office. Just a prime example of how wonderful Rob is as a salesman, I w I had a wonderful experience working with Rob, Dave and Cheryl in the finance office. Just a prime example of how wonderful Rob is as a salesman, I was torn between two different style vehicles and by the time we drove into the dealership, Rob had washed one of each style/color vehicle I was interested in and had them waiting in the front of the dealership for me to review. We live in Finksburg Maryland and drove to Hagerstown to purchase this vehicle due to the customer service and easy transactions that we have endured in the past. There are other Toyota dealerships, in fact one about three miles from our home, but we had such a good experience with Younger in the past we are willing to make the drive. I have expressed my satisfactions to many of my friends about Younger and after purchasing two new vehicles in the last month they must be doing something right! More

My intial contact With the dealership was via internet. I received a quick response. I was eventually turned over to Mark Duval, the sales manager and received excelent service. When I arrived at the dealers received a quick response. I was eventually turned over to Mark Duval, the sales manager and received excelent service. When I arrived at the dealership a couple of days later I was turned over to Tony Patillo who was very professional. When it was time to make a deal I received the internet price I was quoted and did'nt ask for anything more until I was sitting in front of Cheryl Taylor, she was the one who handled the warranty and finance portion of the sale. This was the only time I felt the custormer service went down a notch. My credit score is 825 and the best rate Cheryl was WILLING to extent to us was 4.0%. I felt she could have went the extra distance to get us a better rate and she showed no effort in doing so. I asked her more than once to get me a better rate. Her intial offer was 4.79 and I had to BEG her to give us 4.0% I don't feel I should have had to beg when my credit score was 825 and my husbands was around 750. Lastly after arriving home with the vehicle we notice there was allot of wax left on the vehicle especially on the black trim of the 4Runner. It was very noticable and hard to clean off. Thanks Lolita Embleton More