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Younger Toyota

Hagerstown, MD

4.6
1,620 Reviews
**********How does Younger Toyota have so many reviews?********** It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service. Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better. We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service. Thanks to everyone that has provided feedback thus far!
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1945 Dual Highway

Hagerstown, MD

21740

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Showing 1,620 reviews

May 19, 2011

My son over the internet got in touch with your dealership. Lewis Lee responded immediately. Lewis went over and beyond his time to assist my with my new purchase of a Camry Toyota. All I can say More

by bju123456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis L. Lee, certified sales consultant, Louis L Lee Jr
Jun 08, 2011 -

Younger Toyota responded

Thanks for the kind review. It was a true pleasure working with you as well. Louis

May 18, 2011

This is our 3rd Toyota that we have purchased within the last 9 months and once again everything was as easy as you can get. Instead of pressure at this dealership all you get are people who try to show yo More

by targetshooter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Jimenez, Dave Carroll, Mark Duvall, Paulina Ahrens, Dave Carroll
May 24, 2011 -

Younger Toyota responded

Thank you for taking the time to write your very informative review. I know your third Toyota will perform as outstanding as your first two. Thanks for being part of the Younger family of cars for all these years. Dave Carroll General Manager YOunger Toyota

May 18, 2011

This is our 6th car that we have purchased from Younger. After our family was in an accident in a Toyota (approximately 3 years ago) we suddenly had a new outlook on life and the safety of our vehicles. Th More

by mayonadr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Lee, Mark Duvall, Louis L Lee Jr
May 18, 2011

I bought my RAV4 64 days and now I must put in over 500.00 worth of service to make the vehicle run correctly since it is not cover under the warranity that I was suppose to have from bumper to bumper More

by kinkycook42
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rhoda Green
Jun 08, 2011 -

Younger Toyota responded

kinkycook42, I know John our used car manager has been in contact with you but I wanted to quickly follow up. Looking at your service history, I can see we have taken very good care of you and your RAV4 since purchase from us, I would hate to see your views change. We have covered everything we can cover under the warranty. I know you use your RAV4 a lot especially considering your long paper routes. Please contact me directly if you have any more issues. Dave Carroll General Manager Younger Toyota

May 18, 2011

Rhonda and I reviewed the work to be performed including my request to change the brake fluid from DOT 3 to DOT 4. AAA recommended this change for mountain driving. We did the 30,000 mile Camry service incl More

by marilou_barratt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhonda Greem
Jun 08, 2011 -

Younger Toyota responded

Glad you had a great experience Marilou! Dave Carroll General Manager Younger Toyota

May 18, 2011

Absolutely positive experience. They kept appt on time - completion was as promised - charge was as promised. Also had a problem with navigation system that was promptly resolved. These guys are great! I More

by rekall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
May 15, 2011

I thought everyone was very nice and I would recommend Youngers to anyone. I already told someone that might be interested in a toyota about how nice you all were to us and how well you took care of us. More

by globug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg, Cheryl, Cheryl Taylor
May 15, 2011

As always Younger Toyota does an excellent job making you feel like you are part of a family when you bring your vehicle in for service.I must have had five or six people say good morning with a smile the ho More

by tshockey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Higgins
May 13, 2011

I came in for my first free oil change with my new Corolla. I was told it would take about 45 minutes. It was 90 minutes before I left. It seemed an extremely long time with having an appointment. More

by pdotbarger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhonda Green
May 12, 2011

Everyone at Younger made me feel comfortable leaving my Everyone at Younger made me feel comfortable leaving my car with them. THey kept me up to date with what was going on with my service and did not lea More

by Gemelos02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhonda in Service, Jesse as my salesman
May 12, 2011 -

Younger Toyota responded

Thanks for the review! Rhonda

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