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Younger Toyota
Hagerstown, MD
1,620 Reviews
**********How does Younger Toyota have so many reviews?**********
It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service.
Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better.
We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service.
Thanks to everyone that has provided feedback thus far!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 1,620 reviews
May 12, 2011
Rob Arrington was wonderful to deal with. My husband and I had a wonderful experience working with Rob, Dave and Cheryl in the finance office. Just a prime example of how wonderful Rob is as a salesman, I w I had a wonderful experience working with Rob, Dave and Cheryl in the finance office. Just a prime example of how wonderful Rob is as a salesman, I was torn between two different style vehicles and by the time we drove into the dealership, Rob had washed one of each style/color vehicle I was interested in and had them waiting in the front of the dealership for me to review. We live in Finksburg Maryland and drove to Hagerstown to purchase this vehicle due to the customer service and easy transactions that we have endured in the past. There are other Toyota dealerships, in fact one about three miles from our home, but we had such a good experience with Younger in the past we are willing to make the drive. I have expressed my satisfactions to many of my friends about Younger and after purchasing two new vehicles in the last month they must be doing something right! More
by jen5192000
Employees Worked With
Robert Arrington
May 12, 2011
The reason for my coming to Younger Toyota was receipt of a recall notice from Toyota concerning the brake pedal/floor mat of my 2005 Tacoma truck. In addition, I requested an oil service. This was my firs a recall notice from Toyota concerning the brake pedal/floor mat of my 2005 Tacoma truck. In addition, I requested an oil service. This was my first time as a customer of Younger Toyota. Friendly staff and timely service performance made this a most pleasant experience. I will be back! More
by tigger51
Employees Worked With
2
May 11, 2011
First of all.we were able to get an appointment that fit our schedule since we live in Berkeley springs. When we arrived the signs led us directly to service door which we were able to drive right into the our schedule since we live in Berkeley springs. When we arrived the signs led us directly to service door which we were able to drive right into the building. We were greeted and immediately taken care of. Everyone we passed, sales reps, managers etc. Greeted us in a most friendly manner. The food provided was great and saved us from having to go out for lunch. We were told by Jason that it would take an hour to service our car. It took exactly 58 minutes. Jason filled out our service book, went over the service receipt with us, no charge, and our car was brought to us immediately, completely clean. This is second car we have bought from Younger and it won't be the last. Thanks to all of you who were a part of this service team. More
by BigZonk
Employees Worked With
Jason Neiderer. .
May 11, 2011
I missed my prior service appt and Jason helped me work through getting caught up. Service was friendly and I love the car wash - nice touch. Automatic doors were turned off however and now I need to fig through getting caught up. Service was friendly and I love the car wash - nice touch. Automatic doors were turned off however and now I need to figure out how to get them back on... I'm sure it was an oversight, but inconvenient. I will always come back and would recommend to anyone. More
by bryanscheck
Employees Worked With
Jason
May 11, 2011
My intial contact With the dealership was via internet. I received a quick response. I was eventually turned over to Mark Duval, the sales manager and received excelent service. When I arrived at the dealers received a quick response. I was eventually turned over to Mark Duval, the sales manager and received excelent service. When I arrived at the dealership a couple of days later I was turned over to Tony Patillo who was very professional. When it was time to make a deal I received the internet price I was quoted and did'nt ask for anything more until I was sitting in front of Cheryl Taylor, she was the one who handled the warranty and finance portion of the sale. This was the only time I felt the custormer service went down a notch. My credit score is 825 and the best rate Cheryl was WILLING to extent to us was 4.0%. I felt she could have went the extra distance to get us a better rate and she showed no effort in doing so. I asked her more than once to get me a better rate. Her intial offer was 4.79 and I had to BEG her to give us 4.0% I don't feel I should have had to beg when my credit score was 825 and my husbands was around 750. Lastly after arriving home with the vehicle we notice there was allot of wax left on the vehicle especially on the black trim of the 4Runner. It was very noticable and hard to clean off. Thanks Lolita Embleton More
by joeyb1208
Employees Worked With
Anthoby Patillo, Mark Duvall & Cheryl Taylor, Anthony Pattillo, Cheryl Taylor
May 09, 2011
Thanks so much to Younger Toyota for the service we received from them in the purchase of our 2011 Toyota Highlander. The staff was willing to work with us in negotiations on the purchase price until w received from them in the purchase of our 2011 Toyota Highlander. The staff was willing to work with us in negotiations on the purchase price until we reached an agreement. I was also impressed with their sales hours 9a.m to 9p.m. if it hadn't been for their late hours we wouldn't have been able to purchase the vehicle due to our work and travel hours, also they stayed well past 9 p.m. to help service us better. Thanks again. Scott and Denise Kitzmiller More
by ScottnDenise
Employees Worked With
Greg
May 09, 2011
I Made an appointment to have road noise checked out. Bill Merriman promptly gave me an appointment. The problem was a wheel bearing, and I needed four new tires. The mechanic made a recommendation for Bill Merriman promptly gave me an appointment. The problem was a wheel bearing, and I needed four new tires. The mechanic made a recommendation for tire replacements and explained the problem with the wheel bearing. I have always received excellent service from Younger Toyota. More
by nancydunn
Employees Worked With
Bill Merriman
May 06, 2011
THE ONLY SALESMAN THAT IS NOT AFRAID OF THE RAIN 'ROBERT ARRINGTON' HE IS AN ASSET TO YOUR COMPANY. HE WORKED WITH ME (NOT AN EASY TASK) GOT ME THE CAR I WANTED, FOR THE PRICE I NEEDED. MY AUNT, SON, AND PA ARRINGTON' HE IS AN ASSET TO YOUR COMPANY. HE WORKED WITH ME (NOT AN EASY TASK) GOT ME THE CAR I WANTED, FOR THE PRICE I NEEDED. MY AUNT, SON, AND PARENTS HAVE ALL BOUGHT CARS AT YOUNGER TOYOTA. THIS IS MY SECOND CAR FROM YOUNGER TOYOTA. THE FIRST WAS A USED CAR. THIS TIME I GOT A BRAND NEW COROLLA THANKS TO MY GREAT SALESMAN. ROBERT, SORRY YOU GOT ALL WET. THANK YOU FOR STAYING LATE, AND COMING EARLY TO HELP ME WITH MY NEW PURCHASE. YOU WERE THERE EVERY STEP OF THE WAY FROM START TO FINISH. THANK YOU VERY MUCH. DEB G. More
by TAZZY2DEB
Employees Worked With
ROBERT ARRINGTON
May 04, 2011
When I showed up yesterday morning I walked in and was helped right away. Jason asked me a question I did not know the answer to, but the shuttle was needing to leave to get me to work, Jason said not to helped right away. Jason asked me a question I did not know the answer to, but the shuttle was needing to leave to get me to work, Jason said not to worry about it and that he would take care of it. He called me while I was on my lunch break to let me know my car was done and that the shuttle would be at my workplace when I got off to bring me back. Right after I walked out the door the shuttle pulled up and took me right back to Younger to pick up my car. I got inside and Jason had everything ready, all I had to do was sign the papers and walk back out the door to my car!!! More
by lowbrassfreak07
Employees Worked With
Jason
May 02, 2011
Fast, effecient, friendly. I've been in for service when things were VERY busy and hectic, but all the employees were friendly, smiled, and took time with all the customers. I get appointments for service things were VERY busy and hectic, but all the employees were friendly, smiled, and took time with all the customers. I get appointments for service fast and conveniently. And the one emergency I had was handled fast, efficiently, and very courtously, too. I've also noticed that any of the employees are willing to help anyone. I don't think I've ever waited more than a few seconds for a greeting from an employee...and it's usually several employees that greet me and offer assistance. I'm not much on car salesmen, they are usually too pushy (and that includes my uncle), but Younger doesn't seem to have that problem. Thank's for the great experience. I'm very happy that I purchased my car from you, and I have my car serviced with you. More
by HaleWapiti
Employees Worked With
Jason Neiderer
