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Younger Toyota

Hagerstown, MD

4.6
1,608 Reviews
**********How does Younger Toyota have so many reviews?********** It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service. Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better. We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service. Thanks to everyone that has provided feedback thus far!
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1945 Dual Highway

Hagerstown, MD

21740

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Showing 1,608 reviews

November 27, 2010

Rhonda very friendly,professional.Offered rental car. Appt for recall/oil change. Venza there from 9-4pm. I was told 1.5 hours to complete. Rhonda explained that the ECM had to be flashed using the inter More

by cwalls7501
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rhonda
November 27, 2010

The folks at Younger Toyota are so super friendly and courteous; I actually don't mind taking my vehicle in for servicing!! There is a great group of people there that seem to work very well together an More

by lorri73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
November 24, 2010

The service was expedited by the drive through garage where my car was immediately prepped and taken for service. The waiting lounge was equipped with comfortable seating, a tv, and a free snack bar with More

by bb79
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
do not remember, Gary Cohen
November 24, 2010

Jason was nice and worked with my situation. Pricing seemed a little high for the work done. Work was done in a timely manner after being told what needed to be done. Shuttle service was very much appre More

by coachwk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
November 22, 2010

I went to the dealership because I had received a letter in the mail describing a deal that they had for current owners of Toyotas. They satisfactorily backed up the said deal and were extremely accommodati More

by alcowman7x
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Martin
November 22, 2010

This Dealership is with out a doubt a 5 Star Dealership. The Salesman, Mangers, Cashers, Service Writers, Finance Ladies and Everyone else always Greats you with a very Friendly Greating and are willing to More

by blackbeauty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Blickenstaff
November 21, 2010

I went to Younger Toyota for oil change. I was very happy with the service, free car wash & snacks in the waiting room. Best service dept. in the area. I appreciated the feedback & recommendation for More

by esv54lm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Woman
November 17, 2010

I had recall work done. The atmosphere is great and there are lots of amenities to keep you busy while you are waiting. Since my service was taking 3 hours and I drove an hour to get there I asked if More

by mmartz
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
didn't here anyone's name shuttle driver was Mr. Bill
Feb 11, 2011 -

Younger Toyota responded

mmartz, Thanks for the positive feedback on the atmosphere and amenities. Sorry for the late response and for your no so great experience. I have personally reviewed your issue here with my entire service staff. We tried to review your ticket to correspond what day you were here for service but we were not able to figure out your actual name using mmartz. We thank you for feedback. With out customers like you willing to provide honest feedback, it makes it hard for us to recognize where we need to improve. Dave Carroll General Manager Younger Toyota

November 16, 2010

I was in the market for a new Tacoma, and didn't want to go through the hassle of the traditional haggling, so I e-mailed all Toyota dealerships within a 50 mile radius of my house and said exactly what I w More

by jonkirk31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Martin
November 13, 2010

I appreciated the efficient service I received at Younger. The service representative explained what to expect and the time required. I appreciated the coffee and doughnuts which were provided. I More

by Linda Perry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
one
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