Younger Toyota

Honesty and Integrity I recently purchased a 2013 Tundra from Stefan Caicea and was very impressed with his honesty and integrity during my vehicle search. Matter of fact I I recently purchased a 2013 Tundra from Stefan Caicea and was very impressed with his honesty and integrity during my vehicle search. Matter of fact I was so impressed, I went back 2 weeks later and purchased a Scion for my Daughter. From the moment I walked in the door and after purchase follow up it's nothing but the best ! More

Excellence personified. I recently purchased a new Corolla from Younger and Tim Moats was the sales person that helped me. Tim was outstanding in every phase of the sale. H I recently purchased a new Corolla from Younger and Tim Moats was the sales person that helped me. Tim was outstanding in every phase of the sale. He showed kindness and empathy for me at a time when I was working through some personal issues. He had my best interest at heart at all times and went above and beyond in getting me the best car for my money. In the past year I have been to several other places and had dealings with other salesmen and Tim is far and above the finest and most sincere person I have dealt with. I give him a rating of 1000 percent plus for honesty, integrity and just being a wonderful and humane person. Thank You, Anna Garrett More

poor dealership Emailed dealership about a 1012 prius five they had listed they checked to see if was still there it was i was told talked to debbie french very frien Emailed dealership about a 1012 prius five they had listed they checked to see if was still there it was i was told talked to debbie french very friendly person made an offer she turned over to sale manager then a sales person emailed me back stated that even through it was listed as in inventory it was not there recontacted debbie french she said she would look then salesperson emailed me stating they would accept my offer i was puzzled how could they accept an offer if they do not have car then i called debbie on the phone and she stated salesman got confused with other car it was there so i set up a time to drive the 110 miles to take a look and make a purchase drove there wife took off of work to go along got there and was greeted they drove the prius out of shop and as soon as i opened up the door i new something was wrong no electric seats as listed no back up camera as listed no 17 inch wheels as listed it was not even a prius five sales man asked what was the matter i told him i drove 110 miles to see this car that it was not as listed or was told it was his response was well i did not know sales manager came out as ask what i thought i stated that i do not think much of his dealership he asked why and i told him it was not a five but either a one or a two and he said sorry we must have made a mistake is there anything else on the lot that i would be interested in or can they give me a better price on the one that was marked wrong so they lowered the price i could live with the wrong one but after getting my car appraised to trade in i was really disgusted they gave me a low ball price 1600 less than kelly blue book trade value i guess they had to make up the difference that they lowered the price of the prius need less to say i drove away without the car what a waste of my time i was told that this dealership won awards for customer service how is that possible when the customer has to tell them they have it listed wrong these guys sell these cars for a living with all the bodies that handled this car from sales when they took it in on trade to service department from service techs to the people who took pics and listed it on line for millions of people to see and get a possible new customer catches their mistake if there was one made i personally believe it was bait and switch this dealer should be and be reported to all agencies that watch for crooked dealing companies. More

Excellent Dealership Herb is the man! Top salesman! Younger is a cut above the rest. If your looking for a vehicle to purchase, Younger is the place to go. Keep up the gr Herb is the man! Top salesman! Younger is a cut above the rest. If your looking for a vehicle to purchase, Younger is the place to go. Keep up the great work! More

Excellent experience! I went to Younger Scion as a first time car buyer and welcomed right away by smiles and a warm welcoming. After speaking with Mr. Duvall, I was set up I went to Younger Scion as a first time car buyer and welcomed right away by smiles and a warm welcoming. After speaking with Mr. Duvall, I was set up with Mara Myers to begin the car buying process. I told her all the ideas that I had in mind as far as car payment and accessories. I picked out everything that I wanted and through the whole process we got my payment exactly where I wanted and I was happy with all of the accessories. Mara welcomed my family and I and not once did I feel like the process was taking too long. Mara and I joked around and I felt like I had known her all of my life. We are keeping in touch as I will be coming back to the facility to get my accessories added on and I plan to come back and visit often. I recommend Mara to all my friends and family as this was an enjoyable experience. Although this was my first car buying experience, I am not sure how any other car buying experience will top it. I love my brand new 2015 Scion tC and I will be continuing my business at Younger Scion! :) More

Very disappointing return visit I originally purchased a car from Younger toyota in 2010, and being happy with my purchase decided to pay them a return visit and trade in my Corolla I originally purchased a car from Younger toyota in 2010, and being happy with my purchase decided to pay them a return visit and trade in my Corolla and trade up to a 2014.5 Camry. I dealt with Louis Lee, along with sales manager Stafford Horetz. I spoke with Stafford on the phone before making the trip up to Hagerstown, as I'm not local, and had asked if he felt we could get to the payment per month I was looking for, his reply was that he was very comfortable achieving that payment range. So I made the trip up, and met with Louis Lee, after discussing my desired payment per month, we worked to get to a number I was comfortable with. The numbers they came back with were considerably higher then I was looking to pay, and I was a bit shocked this is what they considered to be in the range I had previously discussed. After my third offer came back, hand written on one of their payment worksheets, I felt this was just a bit too much out of my price range still, so I thanked him for his time and left. After thinking the numbers over later that evening, and into the next day, and discussing with coworkers, I decided that the offer was a bit more then I was comfortable with, but I was going to take the offer, as I was interested in the car. So I called and left a voicemail that was returned later that night by Louis Lee, and I told him I was willing to take the last offer that was given to me the day before. We scheduled for me to go up the next day to drive the car, and finalize everything. When I got there the following day, I was very excited and took my new car for a test drive. We then went in to discuss financials and get all the paperwork taken care of. The offer that was given to me, was not the last offer I had recieved 2 days prior, but one of the earlier higher offers. I commented to Louis Lee that this was not the last offer I had recieved, I wanted the last offer I had been given. He proceeded to tell me that this was the last offer, and I said no, the last offer I was given was a hand written offer of $--- per month, this is not it. Louis Lee then asked me if I was accusing him of lying about the last offer I was given, and I said no, but I know this is not the last offer I was given. He went to bring Stafford Horetz over, who greeted me and sat down at the desk across from me in Louis Lee's seat. Mean while, Louis Lee began yelling at me and creating quite a scene, saying that I was calling him a liar, and I could cost him his job, he carried on behind me for a few minutes while I tried to talk to Stafford Horetz, asking about the last offer I had been given 2 days earlier. Finally Louis Lee stormed off, out of the building away from me. It was very disappointing to be spoken to in that manner, and to have a sales manager sit there next to me and allow it to happen, with no repercussions. I tried to remain focused on asking why I was not being given the last hand written offer I was given 2 days prior, and Stafford replied that they do not normally given hand written offers, they do them in the computer and print out worksheets. I told him I felt it was strange that I received a hand written offer, but I didn't know it was not customary, so I didn't question it. Stafford told me that they had no record of the last offer I said I was given in the computer. He then proceeded to tell me, that even if he had given me the offer of $--- they would not have honored it. I repeated asked for the offer I had been given 2 days earlier, and Stafford told me the lowest they could go would be $---, a few dollars less then what I was told when I got there that day. This offer was given to me, sitting at the salesmans desk, no written offer was given, and nothing was put into the computer to get a worksheet, as they claimed must be done every time. At this point I felt very uncomfortable making any kind of a deal, and felt I should leave as I was very upset about the treatment I had receieved. Younger Toyota treated me with such disrespect, made me out to feel like a complete fool and humiliated me. No one deserves to be treated this way, for any reason. I was a happy to return customer, now I am looking to find somewhere else to trade my car in, I do not feel comfortable returning to this dealership for any reason at this point. I did call Dave Carroll, the General Manager, to file a complaint the next day, and I spoke with him and relayed what had happened in the previous days. He responed that this was not customary, but he would have to investigate, and find out what happened, and would give me a call back later that evening. It is now 3 days later, and I have yet to hear a response from him. My Review for Dave Carroll Specifically: (Originally posted separately) 3 STARS (Updated) I called Dave Carroll in regards to a very poor customer service issue I recieved from one of his sales staff, explained the situation, and he told me this was not customary, but he would have to investigate further, and he would call me back later that evening. That was on a Friday, it is now Monday and I still have not received a call back. I told him I was very upset with the treatment I received, and I no longer feel comfortable coming to his dealership, for sales or service. This is a big inconvenience, as regular oil changes and 21 point inspections are covered under the Younger for life program. I now feel forced to trade my car in at another dealership, or pay to have it serviced somewhere else. His reply was simply, I can understand that. No attempt to smooth things over, or try and make things right in any way. This made me feel very unappreciated as a customer. I do not feel Younger Toyota knows how to treat their female customers with respect. After posting my review on dealerrater.com, and a second phone call placed, I did receive a call back from Dave Carroll. After a few phone calls, I was able to get the issue resolved of buying the car I wanted (which I was only able to find available at this dealership). This was not done at the original hand written offer I was given, but it was close. I would not say I feel like a #1 customer at this point, but Dave Carroll did do what was needed to be done to satisfy me to the point of getting me the car I wanted close to the price point I was offered. Overall after all is said and done, I would say I received mediocre customer service, considering it should have been excellant from the very beginning when I walked in the door, not after placing multiple phone calls, and poor ratings posted regarding the dealership. I would definitely recommend any dealings with this dealership be handled carefully, and all offers be computer printed and taken with you, do not assume that they will honor previous offers. They did have a decent price offer I will give them that, but PROCEED WITH CAUTION! More

Missing Rating 5 stars in all areas! My earlier review somehow lost that piece of the review. If you need a new car, go see Mara Myers for sure! 5 stars in all areas! My earlier review somehow lost that piece of the review. If you need a new car, go see Mara Myers for sure! More

Younger Toyota Service is Criminal At 25,000 miles my 50,000 mile warranty tires were reported to me as needing replaced at MY cost, at 30,000 miles I had a ding removed from my door, t At 25,000 miles my 50,000 mile warranty tires were reported to me as needing replaced at MY cost, at 30,000 miles I had a ding removed from my door, they removed the ding AND the paint. No touch up paint or seal, now I have a quarter sized rust spot growing on my door with no offer to repair. They change the oil only every 10,000 miles although the synthetic oil manufacturers say you can go as much as 7,000 miles. I had a slow leak in my right front tire, they said they can replace my tires, when I said I only wanted it fixed they said I denied service. This is a travesty especially after paying more than $2000 for additional warranties. If you d not spend money in the service area they don't want your business. More

Herb Ray I am giving Herb Ray a 5-star rating. He was very friendly & knowledgeable. He went above and beyond his call of duty. I am very satisfied with my I am giving Herb Ray a 5-star rating. He was very friendly & knowledgeable. He went above and beyond his call of duty. I am very satisfied with my new Highlander. Herb went into great detail explaining all the features to me. More

Odd size tires I was going out of town and needed tires and had forgotten my odd size might make it difficult to get at the last minute. Patrick had my tires on the I was going out of town and needed tires and had forgotten my odd size might make it difficult to get at the last minute. Patrick had my tires on the lot within two hours and the price was very competitive with the discount tire marts. Within hours I was out the door and on the road with a set of 4 new tires. You Rock Patrick! More