Younger Toyota

**UPDATE** to OVERALL GOOD EXPERIENCE Well, there's some good news and some bad news. First, the GOOD NEWS: I emailed my salesman and the general manager yesterday about my dissatisfactio Well, there's some good news and some bad news. First, the GOOD NEWS: I emailed my salesman and the general manager yesterday about my dissatisfaction regarding the extra key and fob. I received a call from the salesman this morning stating that he had talked to his manager and that they would give me a new key and fob for $50 and change which is approximately a $100 savings. I felt this was a great compromise and went over this afternoon to get my new key and fob, and I'm very thankful to Stefan for taking care of this for me. Now, the BAD NEWS: While I was waiting for my new key and fob, I took a walk around the lot to kill time. Much to my surprise, I found my old 2001 Tacoma SR5 extended cab that I had traded in for my new truck on the lot. When I bought my new truck, I had asked $5000 for trade-in, but I was told that they would only give me $4000 because their mechanic said the clutch was starting to slip and that because it had 187,000 miles they would likely wholesale it (i.e., sell it at auction). I was further shocked and sickened when I saw that they had it listed for $10,900 AND they had a limited warranty on the engine and drive train!! THEY HAD MARKED IT UP $6,900.00 after they lied (or were less than truthful) and told me it was only worth $4000 and that they would wholesale it. The other 2011 Tacoma short bed I traded in had been marked up about $4,000 which is reasonable. Now, I completely understand that they're a business and are trying to make money, but I feel as though I was swindled when it comes to the trade-in on my 2001 Tacoma. Perhaps this is a common practice in the auto sales industry. Whatever the case, I feel as though I got shafted on the price of my "new" 2011 Tacoma long bed to the tune of about $1500 - $2000 on trade-in. I still think this dealership is a good one, but beware that you will need to do your research and stick to your guns on your requested trade-in amounts with them. Otherwise, you may go back in a week or two and find your trade-in marked up for a ridiculous amount after you've been talked down on what you wanted. More

Great Experience! Exceeded Expectations! Mara Myers and Younger Motor Cars made my car buying experience pleasant, stress free and timely. Mara knew the inventory well, listened to my needs a Mara Myers and Younger Motor Cars made my car buying experience pleasant, stress free and timely. Mara knew the inventory well, listened to my needs and stayed focused on what was best for me. It was evident that the management style at Younger Motor Cars trusts their salespeople to assist the client with confidence. My entire experience was more than I could have hoped for. Younger Motor Cars and Lara Myers, thank you for putting me into a new Toyota at a good price! I love my new car and the experience! I would highly recommend you to anyone looking for a new car! More

20,000 mile service Making an appointment online is so convenient! Getting there from here is the only unpleasant part. After a drive that was supposed to be 1 1/2 hour Making an appointment online is so convenient! Getting there from here is the only unpleasant part. After a drive that was supposed to be 1 1/2 hours but turned out to be over 2 hours because of traffic delays from road work and accidents, it was nice to be greeted and treated courteously by the Younger staff--no mention that I was a little late. I enjoyed the use of wi-fi and the provision of coffee and a wrap for my lunch as I waited. I was given a clear explanation--verbally and in writing--of what was done and what needed to be done. I wish Younger would open a branch in my town! Meanwhile, I'm willing to take to the road to receive the professional service at which Younger excels. More

Great crew! All was great!! We would recommend you guys to all our friends and family. The service department was also wonderful installing the new running boar All was great!! We would recommend you guys to all our friends and family. The service department was also wonderful installing the new running boards to our truck. Thanks again guys! More

Younger toyota My Experience at younger toyota was great I purchased a new tacoma, they we not pushy and were very honest, this was my first time buying a new vehicl My Experience at younger toyota was great I purchased a new tacoma, they we not pushy and were very honest, this was my first time buying a new vehicle and they worked with me to get a good monthy payment and explained every detail on the process and even gave me some helpful hints, overall I am very pleased with my experience at younger toyota and when ready for another new vehicle I will check with back with them first. More

Thursday night service Came in for a thursday night service, even tho the service dept seemed short handed (and many apologies offered), I was in and out in under an hour. Came in for a thursday night service, even tho the service dept seemed short handed (and many apologies offered), I was in and out in under an hour. Very courteous and helpful!! More

Second time dealing with Younger Toyota This is the second time that I bought a vehicle from Younger Toyota. I live an hour plus away from the dealership so when I decided to get another ca This is the second time that I bought a vehicle from Younger Toyota. I live an hour plus away from the dealership so when I decided to get another car I communicated with the staff via e-mail, explaining what I was looking for, explaining that I did not want to deal with a "pushy" sales person, etc. I went down on a Saturday and I worked mainly with Ken Murphy. He listened to what I wanted, showed me cars with the features that I wanted and that fell into my price range. I could go on and on but the bottom line, Ken was patient with me, did not push me in any one direction and took the time to explain everything to me. He understood my desire to stay within my budget and ensured that my purchase was within that budget. I would definitely recommend Younger Toyota and would recommend working with Ken. More

Service Department Review On March 5th I had my Mitsubishi Outlander checked b/c the Engine light was on. I was told the catalytic converter needed replacing, so I paid for th On March 5th I had my Mitsubishi Outlander checked b/c the Engine light was on. I was told the catalytic converter needed replacing, so I paid for the part, and returned on March 12th to have the catalytic converter replaced and and get the oil changed. The mechanic did not replace the dipstick after changing the oil. For 2 months I drove around like that and when my husband noticed drops of oil on our garage floor, coming from the SUV, he went to check it and that's when he discovered the dipstick missing (and a lot of oil on the inside of the hood, all over the engine, etc). The next day, May 1st, my husband spoke to Tony Pearson and Tony told him he found it and would overnight Fed Ex it. No FedEx delivery came May 2nd so my husband called again the afternoon of May 2nd and again Tony told him he would overnight FedEx it. By Tuesday, 5/6, we knew it wasn't coming. I then spoke with Tony and he told me he found the dipstick in a box along with the catalytic converter, in the Cashiers office. I called the cashier to confirm this, spoke to Ruth (and she was wonderful! Very polite and understanding!!!) She told me there was no box in her office, never had been a box in her office but she would speak with Tony and promised to call me back, which she did. She found the box and we made an arrangment that she would hold on to it for me, I would swing by on Friday (May 9th) to pick it up, which I did. Because it was impossible to accurately read the dipstick due to the entire cylinder the dipstick goes in was full of oil, I asked for one (1) quart, FREE, b/c most likely we were low. Patrick himed and hawed, so I then said I wanted an oil change, which I get free. Instead of giving me 1 free quart, you now gave me 5 quarts and new filter. And it wasn't even time for an oil change. In our earlier conversation, Tony told me that the same mechanic replaced both the converter and changed my oil but for some reason he didn't replace the dipstick. Tony said he's been a mechanic for 30+ years and that it wasn't left out to be malicious, he just forgot. Huh? That makes NO SENSE what so ever! Something else - I asked for the c converter at the time it was replaced, but Patrick told me Younger Toyota had to hold it for 60 days before it could be released to me ???????? Still don't understand that one, have spoken with 2 other mechanics who have never heard of that. Even Tony Pearson told my husband, he never knew or heard of that. Younger Toyota hasn't necessarily given me bad customer service, but it wasn't good either. Why, when the dipstick was discovered, didn't someone call me to let me know it was accidently left out? That would have been providing excellent customer service and I wouldn't feel like I do. Unfortunately, I will not be back to Younger, not even for my "free" oil changes. Too bad, because about this time next year I'll be in the market again for a new car and I really am leaning towards the Camry. I'll find another dealership to deal with. -Lona Boone More

Return customer ... Got into YOUNGER TOYOTA earlier this year and in short order Purchased 3 NEW vehicles for the family ... and with the EXPERT and caring help of MARA Got into YOUNGER TOYOTA earlier this year and in short order Purchased 3 NEW vehicles for the family ... and with the EXPERT and caring help of MARA MYERS in sales...worked out the small details and got help with ALL questions and concerns. I have dealt with dozens of dealerships over the last 3 or 4 decades and CAN SAY THIS ... YOUNGER TOYOTA HAS IT TOGETHER... great support from all staff members BEFORE DURING AND AFTER THE SALE. They are there for you Had a coworker years ago question why I purchased a SCION for 200 dollars MORE at Younger... if the SERVICE and support after the sale was not worth the price difference ... YOU CANNOT PUT A PRICE on the SUPPORT from the dealer after the sale. I will not shop elsewhere for a vehicle simple as that Andy Romack Hagerstown MD. More

Great Service The people I dealt with were friendly and helpful throughout the whole process.I would recommend Younger Toyota to anyone of my friends and family. I The people I dealt with were friendly and helpful throughout the whole process.I would recommend Younger Toyota to anyone of my friends and family. I am very happy with my new car. More