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Younger Toyota

Hagerstown, MD

4.6
1,607 Reviews

1945 Dual Highway

Hagerstown, MD

21740

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Showing 1,607 reviews

June 07, 2012

Somewhat confused on the Toyota extra care program.I thought it was for the the life of the vehicle at no cost to me, and to find out it expires next month just only after two years of owning the vehicl More

by timb810
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Jun 07, 2012 -

Younger Toyota responded

Thank you for your note! It would seem there may be some confusion in striving to fully meet your service needs. Toyota through 'Toyota Care' provides two years of no-cost service based on regularly-scheduled service intervals (as determined by Toyota), for the specific type of vehicle you drive. Our Younger Toyota 'Younger For Life' program provides free oil changes, free multi-point inspections and free car washes for as long as you own the vehicle, each time you come in for your regularly scheduled service visit (as called out in your Owner's Manual). We regret any confusion that the specifics of each program may have caused you, and we look forward to seeing you again soon in our dealership! Todd Willman Marketing Manager

June 06, 2012

I had my oil changed and the mechanic found a burned out back light. The service rep asked if I wanted them to change the light. I said yes. Turns out it cost $34 in labor to change a $4 light bulb. I s More

by rbrat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Harbaugh
Jun 07, 2012 -

Younger Toyota responded

Hello and thank you for your comments. We are sorry to hear that this aspect of your recent service was not which we always strive for - to provide as much information as we possibly can at the start of a service visit. We thank you for your comment, and we'll strive to do better next time. Thanks again! Todd Willman Marketing Manager

June 04, 2012

Mark Matt and Tony were all very professional. I flew in from out of state to buy a new Tacoma and the whole experience was great. Mark stuck to his deal which was very good, Matt took care of finance and More

by Conce ranch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Pattillo, Matt Hull
June 02, 2012

As always, the staff at Younger were exceptional. Between our two older Toyotas and my newer model, I visit the service department more than a few times a year. The staff is always friendly, helpful More

by Tress
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 02, 2012

The service people were very nice but I got that poly steel on my car and there are little scratches I'm going Thursday to have iot detailed to see if it can be fixed. More

by klhassett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 02, 2012

I have a water leak problem in my 2006 Toyota Tacoma cab. I have a water leak problem in my 2006 Toyota Tacoma cab. I took it to you all to get fixed by your water man, as Adam called him. 150.00 dollars lat More

by elpotty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Water leaks man. Do not know his name
June 02, 2012

My husband and I were very impressed with the entire dealership and with Mark and Jeremy. Thank you guys!! You were both GREAT and Informative!! More

by colliemom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 02, 2012

Adam kept me informed about what services needed to happen on my car. I work in a elementary classroom and can't receive calls so he was able to text me to keep service moving and have my car ready on More

by breesegearhart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 01, 2012

Great customer service. Tony went out of his way to work with us and worked long hours to accommodate our schedule. Everyone in the dealership were really helpful and very friendly. I would recommend tiny a More

by Mylilhorses
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Pattillo
May 31, 2012

I bought my 2011 Toyota Tacoma elsewhere but returned to Younger because of the friendly and fast service. While it is a few miles farther from my home, I have found their service in the past to be reliable More

by mentzer30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rhonda Green Stambaugh
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