Younger Toyota

I had made an appointment with Rhonda to have my vehicle serviced for the 20000 oil maintenance. I also had a problem with a vibration in my tires and a rattle noise in or around my steering wheel. So far, serviced for the 20000 oil maintenance. I also had a problem with a vibration in my tires and a rattle noise in or around my steering wheel. So far, I believed everything was repaired to my total satisfaction. Rhonda had taken care of everything and made my experience with Younger Toyota a pleasure to do business with. As usual, Rhonda was very professional and I would recommend Younger Toyota to my family and friends. More

When I left Younger, I proceeded to drive to the Outlets. When leaving, the front left wheel cover flew off and I didn't know what was clanging as I moved ahead until another motorist coming into the Outlet When leaving, the front left wheel cover flew off and I didn't know what was clanging as I moved ahead until another motorist coming into the Outlets stopped and told me to back up and I could see the wheel cover on the road. I was at the red light at the time. Fortunately, I had not done any damage to it and I drove back to the dealership and a nice sales associate who was just finished talking to a potential customer was nice enough to put the wheel cover on for me. So, I suggest that the mechanics are a little more cautious about those things because if had been my husband and not me, he would have come back and raised a big fuss about it. Some men are like that, you know! Julie Crissman More

This was just an oil and oil filter change. Given teh This was just an oil and oil filter change. Given teh coupon used the price was good The seervise is good. Did not feel pushed to do a lot of o This was just an oil and oil filter change. Given teh coupon used the price was good The seervise is good. Did not feel pushed to do a lot of other repairs. More

Dave, Mark, and Alex are three of the four (fourth being the price)major reasons why I do my do my price shopping, then attempt and hope to work a deal out at Younger. the price)major reasons why I do my do my price shopping, then attempt and hope to work a deal out at Younger. More

Your employees who worked with me were very helpful and informative. I had looked elsewhere at comparable models and checked prices. I feel that your price was very fair. Since I have been quite satisfie informative. I had looked elsewhere at comparable models and checked prices. I feel that your price was very fair. Since I have been quite satisfied with a Toyota vehicle that I currently drive, I am sure that we will be very pleased with the new one. More

Always friendly and willing to do anything to satisfy their customers. Worked hard to get us out as fast as possible. Try to make their customers as comfortable as possible while they wait. their customers. Worked hard to get us out as fast as possible. Try to make their customers as comfortable as possible while they wait. More

I would like to say that Tim Moats was a very professional and informative sales associate. My husband and I were very pleased with the customer care and concern that Tim provided. We had an issu professional and informative sales associate. My husband and I were very pleased with the customer care and concern that Tim provided. We had an issue with the Corolla not starting the day after our purchase and Tim was very helpful in making sure that the problem was resolved immediately. We had to have the battery replaced as it was testing in the "need to replace" range when put on the battery tester. Adam from the service department was helpful in getting the battery replaced and my car ready to be picked back up in a timely manner. We were also very impressed with the customer care that we received from Cheryl Taylor in financing. She was very professional and courteous as well. More

Tony Pattillio goes above and beyond. He is excellent !! Always polite, helpful and courteous but never pushy. We came back to him after a year due to his professionalism as well as his friendly personality Always polite, helpful and courteous but never pushy. We came back to him after a year due to his professionalism as well as his friendly personality. Cheryl was very helpful and thorough as well as very friendly. When we returned to find Tony out for that day, Paul helped us set up bluetooth in our new Sienna and truly was "Mr.Awesome", our inside joke. What a nice guy !! Our experience last year (2011) in attempting to come to a deal was less than satisfactory primarily because we did not appreciate how the sales manager at that time ( Mark) handled our attempt to negotiate a deal. We didn't feel that our loyalty mattered to him over the bottom line and that was pretty obvious. Because of that experience we did not return. Decided to try once more this year before going to Fitzgerald Toyota in Gaithersburg where we found the identical vehicle for sale. This time...( we suspect a different sales manager) truly wanted to retain our business and made us a reasonable offer. Our only complaint with Younger is that in the past 5 years routine service ( oil change/ general inspection ) should not require 2+ hours of time to complete. And the "car wash" guarantee shouldn't be offered if the vehicle comes out looking no better than when it went through the wash. Suspect that hurried pace means vehicles don't always get that premium attention that they should for the loyalty factor. But....it sounds good as a selling point. Coupons in Car Care books are relatively useless as we quickly found out but again....the sales manager, Mark, was the person who made the decision not to allow us to use it. The "deal" was done according to him. The Younger dealership overall is a very good one. We wouldn't expect one individual to be a reason for not supporting the dealership and the many good people working there. Had it not been for Tony Patillio and his exceptional treatment and attention.... we might feel otherwise. Sharon & Steve Dattilio More

jason is awesome! and younger toyota gives you the best service. they are very nice and also very fast thanks! keep up the good job! service. they are very nice and also very fast thanks! keep up the good job! More

Jason was great! I got in and out like I wanted, I didn't wait longer then I have in the past just for an oil change. I had a few changes to my personal info and he made it a breeze. He explained to didn't wait longer then I have in the past just for an oil change. I had a few changes to my personal info and he made it a breeze. He explained to be all the things they found that needed fixed on my car like and he explained it to me in a way I could understand. Thank you Jason! More