Younger Toyota

Length of time for services performed was longer than I expected. Also, the written appraisal left in the vehicle was an insult. Please annotate that for all future services, I desire not to have an appr expected. Also, the written appraisal left in the vehicle was an insult. Please annotate that for all future services, I desire not to have an appraisal done. More

So far so good, although I called a day or two after taking the vehicle home when I realized it did not contain an owners manual and left a message for Jackie and have not received a call back. Othe taking the vehicle home when I realized it did not contain an owners manual and left a message for Jackie and have not received a call back. Other than that the transaction went smoothly, and we are happy with our new vehicle. Jackie was very informative about the features that the Toyotas boast and the benefits of purchasing a Certified used vehicle. More

Eric did great job. It was a good car buying experience. I got the right truck for me and at a very good price. Would recommend to my friends. I got the right truck for me and at a very good price. Would recommend to my friends. More

My expectation were met and than some. I went in the dealership with the mind set that the car I wanted would not meet my final price range. I was wrong. I appreciate the sales staff working with me an dealership with the mind set that the car I wanted would not meet my final price range. I was wrong. I appreciate the sales staff working with me and getting me into the car I wanted. Thank you More

The last question doesn't give enough options. I wouldn't "Not recommend", but I seriously had some problems with my service this time. Start with appointments. I made a call to set one up, explained why I w "Not recommend", but I seriously had some problems with my service this time. Start with appointments. I made a call to set one up, explained why I was coming in, and was told someone would give me a call to make an apointment to have some body work done (replace front bumper and right front fender). This was before Christmas. I got an email appointment for the day after christmas, with no one calling me first. I was out of town. So I called immediately to cancel and made a phone appt for Monday Jan 2. 8 a.m. with complete description of what I was coming in for. Should be plenty of time to get parts, right? I come in at 8. No one knew anything about it - nothing in the system. I left and said I'd be back in the afternoon. Second visit - Rhonda tells me I can leave my car, but no parts have been ordered. she said parts would be in by wednesday. Why would I pay for a rental car for two days so my car can sit in your lot waiting for parts?? I left WITH my car, and she was to call me at 7:30 wednesday morning to confirm that I bring the car in , have a rental waiting, and I get to work on time. No call. 3rd visit - I stopped in after work Wednesday and she said the parts came in, no she didn't call, but the work wouldn't be done by the end of the week - no body work on saturday, so.....it might be done on MOnday. Or Tuesday. Made another appointment - 4th visit, one week later - left my car, got the rental, the work was done, went Thursday to pick up the car. Bumber replaced, fender replaced. Looks good....oooops - my license plate wasn't put back on the front - it wasn't with the car. They found it in the back. HAve to come back again TODAY to have it put on. Doesn't the person taking the job order do any follow through? Isn't anyone responsible for overseeing each job? Like a checklist before and after? More

Dealing with Younger Service Department is always worth the drive over the mountain. I always leave a happy Scion owner. But this last week was extra helpful, extra nice, extra worth the reason for comin the drive over the mountain. I always leave a happy Scion owner. But this last week was extra helpful, extra nice, extra worth the reason for coming to the car dealership for Scion upkeep, I appreciated Jason watching out for the details this time around. Thank you. Thank you. Wendy Fivash. More

I WAS TOLD THE REPAIR WOULD TAKE TWO HOURS. IT TOOK FOUR AND A HALF. JT TOOK THE SHUDDLE ABOUT ONE HOUR AND A HALF TO PICK ME UP. FOUR AND A HALF. JT TOOK THE SHUDDLE ABOUT ONE HOUR AND A HALF TO PICK ME UP. More

Tony - Great experience as always. I wanted to talk to you about how the AWD drive system works in the snow, because I got stuck in a freak storm in Garrett County in November. You were busy, so I prevai you about how the AWD drive system works in the snow, because I got stuck in a freak storm in Garrett County in November. You were busy, so I prevailed on Dan and he explained why the power kept going down under certain circumstances with the left wheels in a ditch, and the right wheels on a slippery. crowned roadway. It's an issue with the traction control, and with the 2010 Sienna AWD, the traction control cannot be manually disabled. Probably designed for the software to shut down the throttle body to protect the drive train, but it took a long time for me to get "unstuck" because of it. Forward 1 foot, back two, etc. until I got out. Anyway, Dan took the time to talk to me about it and I appreciated it. Thanks, Regards, Joe DeGiovanni More

I called on Tuesday morning and spoke to Jason Neiderer and I work in Frederick and he was very helpful and was able to get my car in on Wedensday morning and had a rental car waiting at Toyota for me when and I work in Frederick and he was very helpful and was able to get my car in on Wedensday morning and had a rental car waiting at Toyota for me when I arrived there and he checked the car over and called me as I requested before any work was done and he explained everything very well. I felt he went above and beyond helping me get my car problems taken care of in a quick and timely manner. Please give him a big pat on the back and I would recommend your dealership to anyone. Thanks Donna Koons More

They did a fantastic job. Eric was insightful and fun to deal with. Great experience in working with them. The finance person was well prepared to answer questions. deal with. Great experience in working with them. The finance person was well prepared to answer questions. More