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Younger Toyota
Hagerstown, MD
1,608 Reviews
**********How does Younger Toyota have so many reviews?**********
It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service.
Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better.
We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service.
Thanks to everyone that has provided feedback thus far!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 1,608 reviews
January 10, 2012
This was a 5000 mile service check. It's hard to rate that part since the only evidence I have that something was done is the fact the Maintenance Required Light is now not blinking at me. However, th that part since the only evidence I have that something was done is the fact the Maintenance Required Light is now not blinking at me. However, there was the "free car wash". The car was not very clean - should I really expect perfection for "free"? I had to run the windshield washers to remove the residue on the windshield so I could see to drive it off the lot. My point here is that if the car wash was sloppy - was the service check? Did anything really get checked or was it a cursory, "Yup, it's a new car - what could be wrong?" type look. Next, I asked for a scratch and chip in the paint to be fixed. There were good and bad points. The good news was that I could get a fresh chip and scratch in the paint attended to at a reasonable price. The bad news on this was when I got home the paint chip was still there - just black in color (color of the car) and not really "fixed". I really wish I would have known I was still going to have a blemish that can be easily seen and worse, felt. I'll come back but I think we'll have to inspect the work together before I leave. More
by barryboyer
Employees Worked With
Jason
January 09, 2012
So far our experience at Younger has been good. We purchased our vehicle there but due to location have had most of the servicing done closer to home. However, we do take it back for dealer issues. purchased our vehicle there but due to location have had most of the servicing done closer to home. However, we do take it back for dealer issues. This paraticular time our engine light came on and we were nearby so we stopped. We had no appointment but they fitted us into the schedule and the work was done as if they had planned on us being there. Everyone was so nice and respectful to us. Very professional, friendly group of folks who seem to enjoy their work. We will deinitely continue to business with Younger in the future. They sold us a quality product and we have been very pleased with it. More
by twylahjean
Employees Worked With
Teresa Harbaugh, Teresa Harbaugh
January 07, 2012
Eric understood quickly what type truck I needed and located one quickly. Also very accommodating on price and trade-in. Pleasure to work with - no sense of xx as in some sales personnel. Cashier l located one quickly. Also very accommodating on price and trade-in. Pleasure to work with - no sense of xx as in some sales personnel. Cashier lady also was very friendly and efficient. More
by JPFarberSr
Employees Worked With
Eric McCuskey
January 05, 2012
Rhonda was really great. I had mud on my truck and some of the staf was reluctant to put it through the wash, so she had them hand wash it. Cant express enough how nice that was! of the staf was reluctant to put it through the wash, so she had them hand wash it. Cant express enough how nice that was! More
by adachaliee
Employees Worked With
Rhonda
January 05, 2012
I had a great salesperson who was very knowledgeable about the car I wanted and gave me a price I could afford. I was very impressed and will recommend Younger to my friends about the car I wanted and gave me a price I could afford. I was very impressed and will recommend Younger to my friends More
by Linda1807
Employees Worked With
Eric McCusker
January 04, 2012
I came in for my 5000 mile check up on my new Tacoma and was amazed again with the caliber of the folks at younger Toyota. I was two hours early for my appointment. Mr. Neiderer worked a miracle and got me was amazed again with the caliber of the folks at younger Toyota. I was two hours early for my appointment. Mr. Neiderer worked a miracle and got me in early. Many thanks Mr Neiderer. His caring and professionality was evident from the moment he introduced himself. And what a bonus.....He had my vehicle washed before he returned it to me. As I waited for the completion of my service, I took note of the attitude of all of the Younger employees. Whatever you have instilled in these folks, keep it up. Everyone conveys caring and happiness. Not only with the customers, but also with each other. These are traits that are almost non-exitent in most work places. Kudos to Younger Toyota. Many Thanks For Being Who You Are !!!!!! Many Thanks For What You Have Given Me !!!!! Les Richardson More
by 12Lester
Employees Worked With
Jason Neiderer
January 04, 2012
Everyone was really pleasant to deal with. The car was priced reasonably and was just what i was looking for. Thanks to the great staff at younger toyota priced reasonably and was just what i was looking for. Thanks to the great staff at younger toyota More
by chris500515
Employees Worked With
Mara Myers/Paul Foltz, Mara Myers
January 03, 2012
We enjoyed our experience at Younger because of the great atmosphere, friendly people, and value we perceive for the investment we have made. We look forward to a continuing relationship and will be sure to atmosphere, friendly people, and value we perceive for the investment we have made. We look forward to a continuing relationship and will be sure to encourage others to stop for a visit. More
by cperini
Employees Worked With
Bill Martin
January 03, 2012
Not only have they been courteous, but extremely respectful of my time (I usually have to wait in the lounge). The work so far has been excellent, and we couldn't be happier. And the lounge where I respectful of my time (I usually have to wait in the lounge). The work so far has been excellent, and we couldn't be happier. And the lounge where I have to wait? SPECTACULAR! I would definitely recommend and will purchase another vehicle from them as well. Bravo!! More
by toyochick
Employees Worked With
Bill Merriman
