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Younger Toyota

Hagerstown, MD

4.6
1,607 Reviews

1945 Dual Highway

Hagerstown, MD

21740

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Showing 1,607 reviews

December 26, 2011

Rhonda's personal service and concern for our satisfaction was outstanding. We could not have been treated better. She kept after our problem with intensity and provided us with clear information More

by craig schutz
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rhonda Stambaugh
December 26, 2011

Although I was treated exceptionaly well and my 4Runner looked beautiful, I was called at 2:00pm and told my truck was "ready". When I came at 5pm to pick it up adam was proud of how nice the wash and clea More

by d.wecker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
tony curtis, adam
Jan 16, 2012 -

Younger Toyota responded

Thank you for completing the survey. We appreciate your feedback. I'm sorry your service requires another visit, but I understand your service advisor has been in contact with you and we will reschedule your second appointment and provide you with a loaner while your car is being serviced. Since your original appointment was on December 23rd we weren't able to keep your car overnight because we were closed the 24th, Christmas Eve. I want to assure you that it the brakes were truly a safety concern you would have been notified and that service would have been performed, with your authorization, in place of the detail. Your technician noted that the brakes are at minimum thickness and should be re-inspected within the next two months. Customer safety and satisfaction are of the utmost importance to us here at Younger Toyota. Sincerely, Rita Warchol Public Relations Administrator

December 24, 2011

Younger's customer service and quality have been outstanding. Plus, the waiting room is top notch. I actually don't mind waiting for my car to be serviced. I would highly recommend Younger for sa More

by cleve5sp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't know
December 24, 2011

The staff at the dealership were extremly friendly and helpful. I was never pressured to buy a car and the staff was very patient with my wife and I while we weighed our options. We were allowed to take t More

by pdempsey73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Price and Eric Eichelberger, Eric Eichelberger
December 24, 2011

I was Very Happy with the Diligent Customer and Vehicle Care I received at Younger Toyota this busy Holiday Season. I felt like I was the most important person in the Dealership. More

by joyfuljohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhonda Green, Dave Carroll, Tony Curtis & Jesse, Dave Carroll
December 20, 2011

Rhonda is a definite KEEPER! She is very customer service oriented and takes the time to explain things to everyone. I highly recommend her! I have an '07 Toyota Camry with over 130,000 miles on it More

by slhuntington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rhonda Green
December 18, 2011

My car had 5,000 mile service. The service was smooth My car had 5,000 mile service. The service was smooth and quick. It involved tire rotation and inspection due for 5K. Overall, I am satisfied wi More

by sdor-survey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rhonda
December 17, 2011

I would recommend Younger Motorcars Toyota. The salesman that I worked with kept me informed about specials that Toyota was offering. He followed up with me after my initial visit. He knew I was undecided More

by ererbanfe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Kelly
December 17, 2011

We recently came to Younger Toyota to buy our 2012 Prius V. We had an amazing experience. Entering the facility, we immediately knew we came to the right place. It was kid friendly and the service was ou More

by tressler2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Martin
December 17, 2011

I still need help with my CD player and bluetooth. Left 2 messages and no call returned. Would appreciate a call or email. Also didn't get info about the mileage for the first oil change. Like the sna More

by hinzman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
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