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645 Reviews of Younger Toyota - Service Center
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August 11, 2011
Enjoyed my experience at Younger, purchased the car at Brand F in Chamberburg, and will certainly be getting all my service completed at Younger. Nice surpise that lunch was provided Brand F in Chamberburg, and will certainly be getting all my service completed at Younger. Nice surpise that lunch was provided More
by edgjackson
Employees Worked With
Jason Neiderer
August 11, 2011
Took a 2010 Prius in for a detail/cleaning. The dealership was nice enough to send me a coupon at the one year anniversary of my purchase, so thought I would take advantage of it. I don't know wha dealership was nice enough to send me a coupon at the one year anniversary of my purchase, so thought I would take advantage of it. I don't know what other places charge to do a detail job, so not sure if it's a good deal or not, but the coupon said that the regular price was 129 and the special price for me was 69. Was told that they would have it done in 3 or 4 hours, but it took about 4.5 hours. I had a good book, and they have a nice waiting area so I didn't mind waiting--although the wifi wasn't working properly, that was a bit annoying. For the actual service, the car came out looking great, although it did have some swirls and smudges that weren't completely buffed out. I also wish they would have sprayed a bit of that new car smell when they were done to really make it seem new. They also didn't clean any of the carpet in the back, but I suppose that might be considered trunk space and not normally done? That was a little disappointing considering it was supposed to be a complete cleaning of the interior and exterior of the vehicle. One other thing I noticed was the large windshield wiper arms were smudged and smeared and just bad looking, so (and here is a tip for all) I polished it with some WD-40 when I got home to bring back the original black. There's also a good bit of smearing on the inside of the windshield that I'll have to wipe down. I'm still happy with the job they did since the car was filthy when I took it to them. When I was presented with the bill, the only surprise fee was 7 dollars as an "environmental" fee. I prefer to be told of ALL charges before the work is going to be done, so wasn't thrilled about an extra charge. When I asked about it, I was told that it was to "cover the costs of rags and cleaning sprays and such." Would have thought that all of that came with the cost of a cleaning, I wouldn't expect a cleaning to happen without the use of rags and cleaning products. The customer waiting area is very comfortable. There are several tvs and plenty of comfortable chairs. Usually, free wifi is available, but not working today. Complimentary coffee, donuts, bagels, and water are available. At lunchtime, hot dogs and sandwiches from Quiznos are also free. Very nice that they offer food and drinks! Oh, and a slushy machine! My only complaint: each bagel and sandwich is wrapped in an individual baggie, and I watched a lot of people throwing away the free water bottles. For a company that sells an environmentally friendlier car like a Prius, it would be nice to see recycling offered. Otherwise, the hospitality is appreciated! More
by J.R.Fireman
Employees Worked With
Dan
August 09, 2011
I was pleased with the service. Mr. Merriman explained the necessity of service needed. We (Tom and I) were pleased that our second key was replaced due to a broken key; when we purchased our 2009 Camry the necessity of service needed. We (Tom and I) were pleased that our second key was replaced due to a broken key; when we purchased our 2009 Camry (used) we received only two keys. We do not know how the second key broke off, but we are grateful you replaced it (we paid for the labor) as a token of good will. That means, we will be visiting you when we need to replace our 2009 car. Thank you very much. Linda Perry More
by Linda Perry
Employees Worked With
Mr. Bill Merriman 725
August 06, 2011
Awesome experience. I was able to make my appointment the day befor and they could accomodate the time I needed. I was in and out within an hour. While waiting, I was able to use WIFI to continue workin the day befor and they could accomodate the time I needed. I was in and out within an hour. While waiting, I was able to use WIFI to continue working on my laptop. Younger Toyota could not do anything better. FANTASTIC! More
by McDinWV
Employees Worked With
I don't recall
August 06, 2011
There was some issues with communication with the shuttle, where the shuttle driver wasn't informed that I was ready to be picked up, so I ended up waiting an hour at the Prime Outlets, not shopping, shuttle, where the shuttle driver wasn't informed that I was ready to be picked up, so I ended up waiting an hour at the Prime Outlets, not shopping, just waiting. Thank goodness for benches. Needless to say, I wasn't happy about this experience, and I also needed to be somewhere that was an hour drive from Younger's during Friday night rush hour. However, the shuttle driver was very accommodating and apologetic, and I realize things happen, but I don't know if I would use this service (shuttle) again unless I had lots of time and wasn't in a hurry. A change I would make, is have the shuttle driver give her number directly to the customer so there is not a third person to rely on. Apparently this happened twice yesterday where the driver didn't know someone needed to be picked up. Other than this mishap, this is the best dealership I have ever had the pleasure of doing business with. I would highly recommend this dealer. More
by menovocin
Employees Worked With
Theresa Harbaugh/Shuttle driver, Teresa Harbaugh
August 03, 2011
The representative was professional,and prompt. My wait was minimized and the service was good. The representative was friendly and professional. There was a pleasant atmosphere to wait. was minimized and the service was good. The representative was friendly and professional. There was a pleasant atmosphere to wait. More
by nkline
Employees Worked With
Rhonda Green
August 03, 2011
Rhonda was ready and expecting us, she was very friendly and greeted us with a smile. My oil change was free because at Toyota they give you 2 years of free oil changes, however Younger even goes a step fa and greeted us with a smile. My oil change was free because at Toyota they give you 2 years of free oil changes, however Younger even goes a step farther and gives you free oil changes for life! Every person that I encountered had a smile. The gentleman that delivered my car to me afterwards was smiling, removed the protective plastic from the seat, and wished me well. I highly recommend Younger Toyota! More
by afrushour
Employees Worked With
Rhonda
August 03, 2011
Jason was wonderful. He went into details about the service that needed to be done and fully explained the recall and how the problem was going to be fixed. He estimated the time the work would entail service that needed to be done and fully explained the recall and how the problem was going to be fixed. He estimated the time the work would entail (3 hours) and offered to shuttle me to the mall. He went over the price and then offered refreshments. The work was completed in 2 and a half hours. Jason again reviewed the work done and what should be done in the future. More
by ktrautn
Employees Worked With
Jason Neiderer
August 03, 2011
I had to have my Car towed to the service department. They set me up with a tow, gave me an accurate description of what was wrong before they even looked at it! They fixed my car in record time and now They set me up with a tow, gave me an accurate description of what was wrong before they even looked at it! They fixed my car in record time and now I'm once again on my way! More
by Blr122
Employees Worked With
Rhonda Green
July 30, 2011
Rhonda provided outstanding service. She was able to work me into the Friday Schedule, was friendly, and provided an excellent printout on future service. Best service I have had yet at Youngers. Enjoyed a h me into the Friday Schedule, was friendly, and provided an excellent printout on future service. Best service I have had yet at Youngers. Enjoyed a hotdog as well.Thanks... John Gordon More
by jgordon626
Employees Worked With
Rhonda
