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645 Reviews of Younger Toyota - Service Center
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August 28, 2017
Love my toyota's and the service I love Younger Toyota and the service I receive when I bring my vehicles in. I can't imagine purchasing or dealing with any other auto dealer in the a I love Younger Toyota and the service I receive when I bring my vehicles in. I can't imagine purchasing or dealing with any other auto dealer in the area. Justin is very helpful and is always smiling. More
by ptholling
Employees Worked With
Justin Embrey
August 17, 2017
Justin E has the best attitude!! Let me just say every time I come in for service, I enjoy dealing with Justin he's alway upbeat and has a smile on his face makes you wanna keep comin Let me just say every time I come in for service, I enjoy dealing with Justin he's alway upbeat and has a smile on his face makes you wanna keep coming back 😊 More
by Dawn1983
Employees Worked With
Justin Embrey
June 20, 2017
Great Job! Thank you to a very PROFESSIONAL "Younger Toyota" Service Consultant - Patrick Gleason! He is the best: friendly and helpful. 5 Stars! Excellent and f Thank you to a very PROFESSIONAL "Younger Toyota" Service Consultant - Patrick Gleason! He is the best: friendly and helpful. 5 Stars! Excellent and fast job! More
by Younger Toyota
Employees Worked With
Patrick Gleason
May 19, 2017
Excellent Customer Service My 1st service at Younger Toyota was an excellent experience. I was greeted as soon as I entered the service area by Chris Risley. He checked my appoi My 1st service at Younger Toyota was an excellent experience. I was greeted as soon as I entered the service area by Chris Risley. He checked my appointment and guided me to the service lounge. Within a 35 minutes, my car was ready, and I was again impressed with the ease of seamless operations of Younger Toyota's staff. I left the facility feeling my time and patronage was respected. Bravo to Chris Risley, and the staff I didn't get to meet, who made my service experience a pleasant one. Thank you, George Whetzel More
by George W
Employees Worked With
Chris Risley
December 08, 2016
Great experience overall. Heather was awesome. Heather greeted me immediately without being overwhelming, helped me select the right vehicle to meet my needs and gave me a great price. I definitely Heather greeted me immediately without being overwhelming, helped me select the right vehicle to meet my needs and gave me a great price. I definitely recommend Heather and Younger Toyota. More
by Derrick McGuire
Employees Worked With
Cheryl Taylor, Stafford Horetz, Heather Henkell, Patrick Gleason
August 15, 2016
Younger Toyota (Poor) Service Dept. Loses Loyal Customer I purchased a new 2012 Toyota Tundra from this dealership and it had been my go-to dealership for major service and repairs on my 2008 Toyota Sienna a I purchased a new 2012 Toyota Tundra from this dealership and it had been my go-to dealership for major service and repairs on my 2008 Toyota Sienna and my son's 1999 Lexus RX-300 despite the fact that we're over 75 miles away. We recently had the dealership do a complete "World-Class Multi-Point Inspection" in conjunction with various maintenance repairs that were needed on the Lexus to the tune of about $1500. The day after we got the vehicle back, we noticed strange noises emanating from the rear wheels. We took it to our local repair facility and they advised that the rear rotors were so badly rusted that they needed replaced, along with the brake pads. This should have been obvious had the mechanic at Younger pulled the rear wheels off the vehicle. We contacted the Service Manager, Tony Pearson, who asked us to bring a copy of the repair invoice for his review, but when we dropped it off, he wasn't there and a week later, we still haven't heard from him. I've sent him two separate e-mails, neither of which have elicited any response. Now, they not only lost out on the whatever profit they would have made by repairing the rear brakes in the first place, but they have also lost a customer (due more to the service manager's failure to respond than to the mechanic's sloppy safety inspection). University Toyota in Morgantown, WV will now be our new go-to Toyota dealership when I'm shopping for a new vehicle or need any significant service and repairs. I copied this review in an e-mail to Younger Toyota GM, Dave Carroll, and that resulted in a message being left on my answering machine from Tony Pearson apologizing for not responding to my e-mails with an indication that they somehow ended up in his SPAM folder. He also mentioned that he never saw the brake repair invoice that was requested and left on his desk. He asked I call him back to discuss the matter, but after trying to return his call and leaving a voicemail message for him, I have yet to receive a response. At this point, I'm not really expecting one, but it serves to reinforce my previous assessment. More
by Toyota Fan
Employees Worked With
Tony Pearson
May 06, 2015
Waited 5 Hours for service that takes 20 minutes I dealt with Teresa Harbaugh; waited 5 hours for them to tighten my front break. After taking my car, I discovered that my brake were still loose; whe I dealt with Teresa Harbaugh; waited 5 hours for them to tighten my front break. After taking my car, I discovered that my brake were still loose; when I advised them of the problem; they were like oh we will fix it in 15-20 minutes. JUST DO NOT TAKE YOUR CAR THERE. THEY HAVE NO VALUE FOR THEIR CUSTOMER! More
by suzanrababe
Employees Worked With
Teresa Harbaugh
April 08, 2015
Corolla Service with a "Smile" I dropped off my 2007 Corolla today for a springtime maintenance checkup. I had the pleasure of meeting Patrick Gleason, he is a great asset to the Yo I dropped off my 2007 Corolla today for a springtime maintenance checkup. I had the pleasure of meeting Patrick Gleason, he is a great asset to the Younger Toyota Team. Everyone in the Service Department was friendly and ready to assist with a "Smile". Have been a longtime customer for 25 plus years, keep up the great service. More
by ocfun1
Employees Worked With
Patrick Gleason
March 10, 2015
Bad Experience I am very disappointed about today service. Patrick Gleason my service adviser told my dad he be right back. He know that we are just picking up the c I am very disappointed about today service. Patrick Gleason my service adviser told my dad he be right back. He know that we are just picking up the car. He later on just ignore him and no where to be find. He wait and wait more than 30 minutes and was ignore. Picking up a car doesn't take more than 10 minutes of time. Is it because we only doing the oil change free (which is the program they offer when we purchase the car). Our family have been purchase more than 5 cars from this dealership. This time is the most bad experience we ever had. Thanks to Teresa Harbaugh, to help us. This is not the proper way to treat a customer. If you do not have time just tell the customer to find another service person to help you release the car to the customer. Not just ignore the customer More
by lvicki
Employees Worked With
Patrick Gleason
July 04, 2014
Younger Toyota Service is Criminal At 25,000 miles my 50,000 mile warranty tires were reported to me as needing replaced at MY cost, at 30,000 miles I had a ding removed from my door, t At 25,000 miles my 50,000 mile warranty tires were reported to me as needing replaced at MY cost, at 30,000 miles I had a ding removed from my door, they removed the ding AND the paint. No touch up paint or seal, now I have a quarter sized rust spot growing on my door with no offer to repair. They change the oil only every 10,000 miles although the synthetic oil manufacturers say you can go as much as 7,000 miles. I had a slow leak in my right front tire, they said they can replace my tires, when I said I only wanted it fixed they said I denied service. This is a travesty especially after paying more than $2000 for additional warranties. If you d not spend money in the service area they don't want your business. More
by Herman Griffith
Employees Worked With
Chris Shoemaker, Joshua Krumpach, Theresa Harbaugh, Tony Pearson
