Younger Toyota - Service Center

Always a pleasure to deal with Yopunger Toyota. Simple check in, easy to deal with staff who are well informed and are more than willing to answer any question. I never feel pressured into buying/spend check in, easy to deal with staff who are well informed and are more than willing to answer any question. I never feel pressured into buying/spending extra money on any service item, just simple clear information and the decision is up to me. I also like the clean and well stocked waiting area. More

I was visiting from FL, and my car needed an oil change. I called two other dealerships, one in WV and another in VA. Younger was able to service my car the day I called. The others had a wait between 2 d I called two other dealerships, one in WV and another in VA. Younger was able to service my car the day I called. The others had a wait between 2 days and 7 days. I rated Younger great for all categories because the service receptionist was very friendly. I especially loved the waiting areas. They were clean, comfortable and zoned for various interests. The refreshment bar was like no other I've ever seen. I was amazed that sandwiches were available. The food was delicious and presented well. The complimentary car wash was another added extra for a travel weary customer. I ended up enjoying the wait for my car!! More

Everything was good. Difficult to rate great when I expect things to be good and unless my car breaks down on my way home, I have to assume the work is good, people were prompt, everyone was profession expect things to be good and unless my car breaks down on my way home, I have to assume the work is good, people were prompt, everyone was professional. I was told my service would take 2 - 2 1/2 hours and it did. Of note: I was receiving service notices at an old email address (although I gave the new one when I purchased the leased vehicle in February. It has now been changed by service and I am receiving notices). My oil light came on, I called for an oil change and it was time for the 30,000 mile checkup but no one mentioned that when I came in for the oil change. With everything computerized, I believed they could see the history of maintenance. Maybe you all were too busy to complete the work that day, but I had to come back a 2nd time and it would have been nice if someone just said - hey you missed your 30,000 mile check up - when can we schedule it. Proactive is always the best customer service tool. Another note: The tires on my Highlander are the snow/mud tires from Bridgestone and I cannot drive the car in the winter (you all sold us the tires when the original tires wore out between 20,000 and 25,000 miles). I live in Garrett County (snow country). I was asking Dan about other options and Jason jumped right in and was most helpful, enthusiastic and knowledgeable. A great attitude for a front line service person. Many thanks. More

I had my car in for body work. Bill had gotten the estimate, and arranged the body work. When I had the work completed, Bill was sick. Robin handled the bill. It was higher than the estimate. estimate, and arranged the body work. When I had the work completed, Bill was sick. Robin handled the bill. It was higher than the estimate. I didn't ask her why, because i felt she wouldn't of known. Also, the left rear side panel is not fastened properly. There are also scratches below the door handle on the driver's door. It looks sort of like cat claw marks? Kathleen Navin More

I cannot accurately describe the positive experience that we we had. We we returning to toronto from South Carolina when the transmission stopped working in Hagerstown MD. we had the misfortune of having it we we had. We we returning to toronto from South Carolina when the transmission stopped working in Hagerstown MD. we had the misfortune of having it happen on saturday night after everything had closed. Also it was the July 4th long weekend ansd we realized that nothing would be open until Tuesday morning. We called first thing and were immediately taken care of, a tow truck was dispatched to our hotel and we were given a ride along with our van to the dealership. we were immediately received by Jason Neiderer and checked in very professionally with ubnderstanding and compassion for our situation. Understanding that there were appointments ahead of ou we waited in what i can onlty describe as a very comfortable lounge area, with food and drinks available. Having wifi service allowed both my wife and i to get work done while we were waiting for a diagnosis on the van. At 14:00 we were told that there was a total transmission failure and that it would have to be replaced, but Jason had already checked and confirmed that it was covered by warranty. We were advised that the tow, the repairs and quite possibly the retal car (to get us home while it was being repaired) will be covered. Within minutes of telling us that Jason made arrangements to have a retal car for us. We left the dealership at 15:00 on Tuesday July 5 with a confirmation that it will be completed by Saturday July 9. On Friday Jason called to advise all was done and covered under the warranty and arrangement were made for us to pick it up on Saturday.We arrived on Saturday at 13:45 and everything was ready and completed. The ride home was fine (520 miles) and the van worked perfectly. I would give Younger a rating of 11 out of 10 and the same for Jason Neiderer. I cant say enough about the experience. I have owned a Toyota 4 Runner and a Toyota Solara over the past few years and have dealt with Canadian dealerships but in my memory, non of them come close to providing the overall experience that we got from the team at Younger. Although we are from Canada and cannot directly recommend them to many, i have explained this positive experience to all who asked about our trip. More

I was blown away with the treatment I received while at Younger Toyota. I have not been to the dealership in a long time(prior experiences have not been so great). I was getting an oil change; when I call Younger Toyota. I have not been to the dealership in a long time(prior experiences have not been so great). I was getting an oil change; when I called to make the appointment, the gentleman on the phone was so kind, prompt, and effecient. From the moment I walked in I felt they treated me like a priority and my comfort, while I was waiting, was important to them. I also took notice while waiting how other customers were treated whether they were also getting service or were looking to purchase a vehicle. Customer service goes a long way with me - in today's society it's tough to find a company that genuinely cares and honestly Younger Toyota has earned my loyalty for future service and purchases!!! More

Younger has a really good service department and the prices are reasonalbe for a dealership. Service is prompt and overall, the staff are friendly. Would definitely recommend and plan to have all of m prices are reasonalbe for a dealership. Service is prompt and overall, the staff are friendly. Would definitely recommend and plan to have all of my service done at younger. More

Other than the Maint. Light not being reset,my visit to Other than the Maint. Light not being reset,my visit to your service dept. was very satisfying.I enjoyed your waiting area and the wait time was with Other than the Maint. Light not being reset,my visit to your service dept. was very satisfying.I enjoyed your waiting area and the wait time was within reason. More

Customer service is very important to me, and I received excellent customer service yesterday from Adam Dodds in the service department - very friendly and attentive. excellent customer service yesterday from Adam Dodds in the service department - very friendly and attentive. More

Original scheduler had me scheduled for 7/1 @ 8:30 am, when we had changed it to 6/30 @ 1 pm. Upon arriving of course no one could find me in system until they looked for next day. I was also told that th when we had changed it to 6/30 @ 1 pm. Upon arriving of course no one could find me in system until they looked for next day. I was also told that the recall for gas pedal & floor mats would be fixed & my mats would be taken away & others put in. Again, I was given wrong information. To make a long story shorter, service worked me in & completed my repairs & I kept my original mats. FYI - this is the 1st time I've had a problem scheduling. I've been a customer since 2005, so customer service & service has been exceptional. Advised Younger should let service schedule their own appts instead of letting someone inside do it. More