Younger Toyota - Service Center

This was my first time with the online appointment and it was great!! Very user friendly and I also liked the appointment confirmation. I arrived early for my appointment Rhonda took my information and was great!! Very user friendly and I also liked the appointment confirmation. I arrived early for my appointment Rhonda took my information and 45 minutes later service was done and I was out the door. The only request I had was to have my van washed and it was explained to me the door wasn't working, but that all I had to do was give Rhonda a call at anytime at a later date and she would schedule me in. My husband and I have experienced just stopping in without an appointement for service and now scheduling an appointment. Both times we have delt with Rhonda and she has excellent people skills and by listening to her talk to other customers she is considerate, polite and very willing to explain situations and give solutions. She has a natural quality that not all people have and knowledge of her job. Sincerly, Brenda Stream More

Can not say enough about how well were were taken care of by Rhonda. She seemed to go out of her way to make sure we received great care. To include getting parts and installation of the parts several days a by Rhonda. She seemed to go out of her way to make sure we received great care. To include getting parts and installation of the parts several days ahead of what was anticipated. It was definitely an experience that would bring us back to Younger for future service. Rhonda is definitely an asset to Younger Toyota. More

This was a (2nd) follow-up visit to rectify an earlier bad experience at Younger, and to address issues not addressed in the first visit. Tony personally expedited the service this time. Jason assisted. I bad experience at Younger, and to address issues not addressed in the first visit. Tony personally expedited the service this time. Jason assisted. Issues were rectified as good as can be expected. More

My wife took my 2011 Toyota Tundra in for it's 5000 mile service. I was expecting an oil change but they told her that it was synthetic oil and that oil changes are only needed every ten thousand miles. T service. I was expecting an oil change but they told her that it was synthetic oil and that oil changes are only needed every ten thousand miles. That is very good. I hope that because I get free oil changes for as long as I own the truck that they will always use synthetic oil and not go cheap on me after the 2 year free maintenance that Toyota offered. More

I scheduled my wifes car for an oil change. The night before she hit a curb and flattened the left front tire. I called in the am and informed Teresa what had happened and that we had the small "donut s before she hit a curb and flattened the left front tire. I called in the am and informed Teresa what had happened and that we had the small "donut spare" on the car and was hoping that they could check out everything, purchase and install new tire if needed and ensure that everything else was ok after the oil change. She informed me that they could handle that and they did. I surely appreciated the extra service that was handled on such short notice. More

I picked up my car after a repair and shortly after leaving the dealership, a tire pressure indicator warning light activated. I called immediately to get it fixed. Rhonda said to come by at that tim leaving the dealership, a tire pressure indicator warning light activated. I called immediately to get it fixed. Rhonda said to come by at that time and it would be corrected. So, I went back to the dealership and they added air and reset the warning light. However, after leaving the light came back on again. I called the back immediately. They couldn't schedule me until the next day, of course I had to work that day. So, the warning light is still active. I called in the next day to discuss the issue again and spoke to Rhonda. She scheduled the repair for Saturday. It would be good if the mechanics checked each car thoroughly, including indicator lights, before calling to say the vehicle is ready. I have had this issue before. Also, I have never seen the tire warning/indicator light active in the 3 years that I have had the car. It seems likely to me that it probably had something to do with the work performed. Also, I requested a loaner so that I could get the car issue taken care of ASAP, but was told by Rhonda that one was not available. I would think that Younger would want to fix a tire issue quickly considering the catastrophic possibilities of a tire blowout at 65 miles/hr. I travel 2 hours a day at high speed to and from work. I am not satisfied with the service received. More

My whole experience with Younger Toyota and my 2007 Corolla can be summed up as very disappointing. I believe my car had a problem from around 7,000 miles with a louder than normal whistle/distant sire Corolla can be summed up as very disappointing. I believe my car had a problem from around 7,000 miles with a louder than normal whistle/distant siren that never had a computer diagnostic test done. My windshield was replaced, but didn't help. Finally I was told it was just the motor being in sinc with the other parts and that nothing was wrong. From there I had rattles, vibrations and engine knocking (during stops at red lights) that were pretty much unexplained. At this point my car had approximately 58,500 miles on it and the bumper-to-bumper was long gone. Then my intake manifold was flushed because they thought it was the damper sticking. (My expense) Didn't help. They tightened the air filter. Didn't help. They put some cushioning around the hood area saying something was knocking up against it. Didn't help. Finally my check engine light came on and a diagnostic was done that indicated a leak in the intake manifold gasket. That was replaced. (My expense) and for about a month it was great--no whistle and no knocking. Then it all came back. I had explained all this to the lady who called me asking about my experience at a performance done right before Christmas. She asked what they could do for me and I said at least repay me for the unnecessary flushing of the intake manifold. She said she did not have that authority, but would turn it over to the proper person and I would hear from them definitely. I never received any response. In March I had one more oil change done. When I got a flyer from Younger saying I could get 125% of Kelly Blue Book for my very popular 2007 Corolla, I checked on it. Because a deer had run into my car a couple of years ago, it was considered wrecked and I did not qualify for the 125%. As I talked with this salesman, I asked if the intake manifold was part of the engine and he thought it was. If that is true, I believe those procedures above should have been under warranty. As for the price he would give me for my car, it was way low. As we were leaving, my daughter-in-law (visiting from Florida) realized there was a Mercedes-Benz dealership next door, and she encouraged me to check it out. She has one and loves it. They went way above my expectations and I love my certified preowned 2007 Mercedes. More

I have complaint to corporate Toyota about the experience with Younger Toyota. Bad Customer service. Poor treatment. Insulting experience. This will be my last visit to Youger toyota, I will make sure I ne with Younger Toyota. Bad Customer service. Poor treatment. Insulting experience. This will be my last visit to Youger toyota, I will make sure I never stop by the dealer again, waste of time, $ etc.... More

I brought my car in at 1 pm for a SCHEDULED APPOINTMENT that was made by Dan Higgins. The appt. was for an oil change and because it was shutting off after 3 seconds of being started. I was told my car wou that was made by Dan Higgins. The appt. was for an oil change and because it was shutting off after 3 seconds of being started. I was told my car would be ready around 3 pm. I called and spoke with Service Advisor: (740) Dan Higgins at 3:45 to see if my vehicle was ready, he said no, he didn't know he was on a time schedule and my car was not ready. He was very rude!! I returned to pick up my vehicle around 4:30, my car still wasn't ready. I asked to speak with the manager, Tony Curtis. I informed him of the way I had been treated by Dan. He said he would have a talk with him. My oil had been changed, but there was no explanation for my car shutting off. Tony said it sounded like it was a mechanical error and not an electrical error. Tony had the technicians conduct a fuel induction service AFTER I arrived to pick up my vehilce. He said some carbon build-up was detected. A can of E.F.I cleaner was put in my fuel tank. My car was finally done around 6:15 pm. More