Younger Toyota - Service Center

20,000 mile service Making an appointment online is so convenient! Getting there from here is the only unpleasant part. After a drive that was supposed to be 1 1/2 hour Making an appointment online is so convenient! Getting there from here is the only unpleasant part. After a drive that was supposed to be 1 1/2 hours but turned out to be over 2 hours because of traffic delays from road work and accidents, it was nice to be greeted and treated courteously by the Younger staff--no mention that I was a little late. I enjoyed the use of wi-fi and the provision of coffee and a wrap for my lunch as I waited. I was given a clear explanation--verbally and in writing--of what was done and what needed to be done. I wish Younger would open a branch in my town! Meanwhile, I'm willing to take to the road to receive the professional service at which Younger excels. More

Thursday night service Came in for a thursday night service, even tho the service dept seemed short handed (and many apologies offered), I was in and out in under an hour. Came in for a thursday night service, even tho the service dept seemed short handed (and many apologies offered), I was in and out in under an hour. Very courteous and helpful!! More

Service Department Review On March 5th I had my Mitsubishi Outlander checked b/c the Engine light was on. I was told the catalytic converter needed replacing, so I paid for th On March 5th I had my Mitsubishi Outlander checked b/c the Engine light was on. I was told the catalytic converter needed replacing, so I paid for the part, and returned on March 12th to have the catalytic converter replaced and and get the oil changed. The mechanic did not replace the dipstick after changing the oil. For 2 months I drove around like that and when my husband noticed drops of oil on our garage floor, coming from the SUV, he went to check it and that's when he discovered the dipstick missing (and a lot of oil on the inside of the hood, all over the engine, etc). The next day, May 1st, my husband spoke to Tony Pearson and Tony told him he found it and would overnight Fed Ex it. No FedEx delivery came May 2nd so my husband called again the afternoon of May 2nd and again Tony told him he would overnight FedEx it. By Tuesday, 5/6, we knew it wasn't coming. I then spoke with Tony and he told me he found the dipstick in a box along with the catalytic converter, in the Cashiers office. I called the cashier to confirm this, spoke to Ruth (and she was wonderful! Very polite and understanding!!!) She told me there was no box in her office, never had been a box in her office but she would speak with Tony and promised to call me back, which she did. She found the box and we made an arrangment that she would hold on to it for me, I would swing by on Friday (May 9th) to pick it up, which I did. Because it was impossible to accurately read the dipstick due to the entire cylinder the dipstick goes in was full of oil, I asked for one (1) quart, FREE, b/c most likely we were low. Patrick himed and hawed, so I then said I wanted an oil change, which I get free. Instead of giving me 1 free quart, you now gave me 5 quarts and new filter. And it wasn't even time for an oil change. In our earlier conversation, Tony told me that the same mechanic replaced both the converter and changed my oil but for some reason he didn't replace the dipstick. Tony said he's been a mechanic for 30+ years and that it wasn't left out to be malicious, he just forgot. Huh? That makes NO SENSE what so ever! Something else - I asked for the c converter at the time it was replaced, but Patrick told me Younger Toyota had to hold it for 60 days before it could be released to me ???????? Still don't understand that one, have spoken with 2 other mechanics who have never heard of that. Even Tony Pearson told my husband, he never knew or heard of that. Younger Toyota hasn't necessarily given me bad customer service, but it wasn't good either. Why, when the dipstick was discovered, didn't someone call me to let me know it was accidently left out? That would have been providing excellent customer service and I wouldn't feel like I do. Unfortunately, I will not be back to Younger, not even for my "free" oil changes. Too bad, because about this time next year I'll be in the market again for a new car and I really am leaning towards the Camry. I'll find another dealership to deal with. -Lona Boone More

Teresa is wonderful and always pleasant to work with and she gets my vehicle done as promised. It is greatly appreciated and she knows that I shall return... she gets my vehicle done as promised. It is greatly appreciated and she knows that I shall return... More

Purchased a TOYOTA CERTIFIED 2011 RAV4 on 2/28/14 and was assured by Jackie that the vehicle had been inspected by the highest Toyota standards. Tire pressure light came on and I returned it the next day to assured by Jackie that the vehicle had been inspected by the highest Toyota standards. Tire pressure light came on and I returned it the next day to service on 3/1/14 and was told that the spare tire sensor was bad and would have to be ordered. Scheduled service for 3/7/14. The first time that I tried to use the CD player it would not accept a CD and I reported this when I took the vehicle in on 3/7/14. Received a call and was told that a tire had a puncture in the sidewall and that a tire and the CD player would have to be ordered. Was told that I would have to pay about $330. Could not find out which tire had the puncture. Told Scott that I should not have to pay anything since this was a certified vehicle and he said he would transfer me to either a sales or service manager. Scott came back to the phone and said that someone would give me a call. Got a call from Scott and he said that the puncture was in the spare and that everything would be covered. Somehow a tire that they did not have earlier was put on the spare and the pressure light alarm was corrected. Guess what, the tire pressure light came on again and the vehicle was taken back on Monday, 3/10/14. The tire pressure light was reset again without any explanation as to what is the problem. Multiple trips to Younger, multiple excuses and still another, if and when the CD player arrives. So much for Younger and their ability to offer a truly Certified Vehicle. More

Dan Higgins has always and continues to provide me with great service and advice. The quality of service provided has always been great. The great thing about Dan is, he always provides me with sound adv great service and advice. The quality of service provided has always been great. The great thing about Dan is, he always provides me with sound advice, but never puts undo pressure on me More

Awesome team great service department. If I had choice I would go to this delearship. They were nice and friendly, fast and accurate and very respectful would go to this delearship. They were nice and friendly, fast and accurate and very respectful More

My husband had a super-charger kit ($6500+) installed on his 2008 Toyota Tacoma last week. Scott Davies graciously made all the arrangements for my husband. Dan was our service technician and was great to his 2008 Toyota Tacoma last week. Scott Davies graciously made all the arrangements for my husband. Dan was our service technician and was great to us. The work was done very timely, even during a bad weather week. We were given all the details of the job and called very promptly. I purchased my 2008 4 Runner from Younger in January 2009 but my husband's truck was purchased in Cumberland, when we had a Toyota dealership. We really like Toyota products and intend to make all future purchases from your dealership in Hagerstown and we highly recommend it to family and friends. It is a first class business! More

Rhonda and Teresa are by far the best Ive ever dealt with at a service department. Can't go wrong if you work with either one of these two ! at a service department. Can't go wrong if you work with either one of these two ! More