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645 Reviews of Younger Toyota - Service Center
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November 29, 2010
The service was prompt and specific. It was impressive. The service was prompt and specific. It was impressive. Within one hour the Toyota mechanic/technician was able to identify the cause of the Gasoli The service was prompt and specific. It was impressive. Within one hour the Toyota mechanic/technician was able to identify the cause of the Gasoline smell in my car's cabin - manifold leak. I requested to have this cause identified. In addition, I had my Corolla oil change and inspected for other problems. At the customer waiting room/area, I enjoyed the comforts of WiFi network, television and free breakfast. The associate was friendly and helpful. More
by sdor-survey
Employees Worked With
Jason N.
November 27, 2010
Rhonda very friendly,professional.Offered rental car. Appt for recall/oil change. Venza there from 9-4pm. I was told 1.5 hours to complete. Rhonda explained that the ECM had to be flashed using the inter Appt for recall/oil change. Venza there from 9-4pm. I was told 1.5 hours to complete. Rhonda explained that the ECM had to be flashed using the internet. Internet kept failing causing the delay. Not sure if "Black Friday Shopping" had anything to do with that. After having car 7 hours,still wasnt washed. Last oil change they didn't have time to wash it. I was disappointed with length of time it took to finish recall and didn't get the car wash with the oil change as my Younger For Life program offers. I have purchased many vehicles from Younger over the years and will continue to do so. This experience has no bearing on my opinion of the dealership. More
by cwalls7501
Employees Worked With
Rhonda
November 27, 2010
The folks at Younger Toyota are so super friendly and courteous; I actually don't mind taking my vehicle in for servicing!! There is a great group of people there that seem to work very well together an courteous; I actually don't mind taking my vehicle in for servicing!! There is a great group of people there that seem to work very well together and I know for a fact, that makes all the difference! I did ask on my service request to have my tires balanced....maybe this is always done when the tires are rotated, but there is nothing on my receipt stating the tires were balanced. I also asked for my battery to be checked and I'm not sure if that actually happened or not either. More
by lorri73
Employees Worked With
Jason
November 24, 2010
The service was expedited by the drive through garage where my car was immediately prepped and taken for service. The waiting lounge was equipped with comfortable seating, a tv, and a free snack bar with where my car was immediately prepped and taken for service. The waiting lounge was equipped with comfortable seating, a tv, and a free snack bar with beverages and coffee. It was a comfortable experience. More
by bb79
Employees Worked With
do not remember, Gary Cohen
November 24, 2010
Jason was nice and worked with my situation. Pricing seemed a little high for the work done. Work was done in a timely manner after being told what needed to be done. Shuttle service was very much appre seemed a little high for the work done. Work was done in a timely manner after being told what needed to be done. Shuttle service was very much appreciated . Car runs really well now. Look forward to coming back in the future. More
by coachwk
Employees Worked With
Jason
November 21, 2010
I went to Younger Toyota for oil change. I was very happy with the service, free car wash & snacks in the waiting room. Best service dept. in the area. I appreciated the feedback & recommendation for happy with the service, free car wash & snacks in the waiting room. Best service dept. in the area. I appreciated the feedback & recommendation for what my car needs. I did change my cabin filter & air filter. More
by esv54lm
Employees Worked With
Woman
November 17, 2010
I had recall work done. The atmosphere is great and there are lots of amenities to keep you busy while you are waiting. Since my service was taking 3 hours and I drove an hour to get there I asked if there are lots of amenities to keep you busy while you are waiting. Since my service was taking 3 hours and I drove an hour to get there I asked if there was a shuttle to shopping. Reply was yes and that the shuttle would be right there. It took an hour to finally get the shuttle driver to take me. Apparently the regular driver was on a long distance run. (probably shouldn't use the shuttle for long distance trips). So by the time I got to shopping, I only had about 1 hour and 15 mins of my three hour wait to shop. When my car was finished, it was parked outside. It looked like other cars were brought inside through the large drive through bay and customers got to retrieve their cars there. It was pouring down the rain outside so it was more of an issue. As I waited the first hour I saw customers coming and going through that bay and thought that was a great idea. Then my car was left outside. When I got in it, it smelled of grease and had the plsatic seat cover and paper floor mat still in it. I took those off and had no where to throw them away since it was pouring down the rain. As I sat there, I reminded myself that this is why I waited so long to get the recall work done. You are really trying to make it a great experience, but it is not quite there yet. The hour wait, the reduced shopping time and the car parked in the rain made for a frustrating visit. Makes me question about buying from a dealer that is an hour from where I live. More
by mmartz
Employees Worked With
didn't here anyone's name shuttle driver was Mr. Bill
November 13, 2010
I appreciated the efficient service I received at Younger. The service representative explained what to expect and the time required. I appreciated the coffee and doughnuts which were provided. I Younger. The service representative explained what to expect and the time required. I appreciated the coffee and doughnuts which were provided. I would recommend Younger Toyota to everyone. Linda Perry More
by Linda Perry
Employees Worked With
one
November 13, 2010
Automatic entrance to service. Was greeted pleasantly. Reviewed the mainainence work to be completed and was advised of the cost (plus tax). Went into the comfortable waiting lounge. Appreciated the coffe Reviewed the mainainence work to be completed and was advised of the cost (plus tax). Went into the comfortable waiting lounge. Appreciated the coffee and snacks. Work completed in an hour (estimated time was 1 1/2 hours). In a very full waiting room I observed other associate contact with customers which seemed to be appropriate and professional. Thank you for the good experince. More
by kcd6670
Employees Worked With
Daniel Higgins
November 09, 2010
I made an appointment in advance for a simple oil and filter change. I was checked in and my vehicle taken to the service bay. An hour and a half later Cindy told me it was finished. There were no update filter change. I was checked in and my vehicle taken to the service bay. An hour and a half later Cindy told me it was finished. There were no updates or explanations during my wait for why a 30 minute job was taking so long (she did apologize in the end). That's unacceptable! If you want to service this vehicle again (we have a platinum Toyota warranty good for another 45K miles) you're going to have to do better. I will not tell my friends to go to Younger when they can get service elsewhere - in less time and probably for less money too. Christine M. King More
by GoTeam95
Employees Worked With
Cindy McKinney
