Younger Toyota - Service Center

Painful is maybe the best way to describe the hit to my wallet and aggravation of having to visit the dealership too many times (5 or 6 visits) in the last 24 months. In the last 24 months I have put just wallet and aggravation of having to visit the dealership too many times (5 or 6 visits) in the last 24 months. In the last 24 months I have put just over 14k miles on my Highlander but have put more that $3k in repairs and maintenance costs. A breakdown of that mileage is about 21 miles a day or 147 miles per week or 588 miles per month. I think I have the right to be aggravated about this. I purchased an extended warranty to 100k miles but now have 114k miles so now it is my liability. Last year this car broke down out of town requiring a tow to the nearest dealership to be serviced. This past Monday, the vehicle had repairs costing more that $1,600. This is on top of all the preventative maintenance costs that are done on time and at full price at the dealership service center. I have too little time to deal with this vehicle and dealership. Here is what makes me laugh. I asked for some help with the cost of this most recent repair considering my history. I was offered a 5% discount. I had received a 10% coupon discount on repairs in the monthly flier. That is weak in my opinion. Bottom line, I will go to my other car's dealership and purchase another car from them as they have the reliability I need and service I think I deserve. More

Younger Toyota has always been a very friendly dealership from the time I purchased my vehicle to all of the routine services. Due to the mileage, my truck needed a new clutch and, as always, the service te from the time I purchased my vehicle to all of the routine services. Due to the mileage, my truck needed a new clutch and, as always, the service team really worked hard to make sure I would get my vehicle back as quickly as possible. Cindi was my assigned service representative and she even called me a couple of times during the two days it was in the shop to let me know the status of the repair. Cindi explained the need for the various parts and even found a coupon that I could use to help reduce the overall service repair. I look forward to many years of buying and servicing my vehicles at Younger Toyota. Thank you again! More

The appointment was easy to set up, all staff were friendly and knew my name and what I wanted when I arrived. The service time was told to me when I arrived staff noted few extra things that should friendly and knew my name and what I wanted when I arrived. The service time was told to me when I arrived staff noted few extra things that should be done and they still got it all done quickly. In the background another customer had a problem with a repair related to an insurance check that Younger had not received for the repair and the staff worked quickly with her to release the car, even though they didn't have the full payment (that tells me you care a lot about your customers and that you are flexible and concerned for people). As to price I have a coupon book/maintenance agreement so routine maintenance is already paid for and you have been flexible with costs of other work when it has had to be done. More

I have been to many car dealerships in my lifetime but Younger Toyota is and has always been on of the very best! Starting with our salesman, the service technicians and all the amenities that they provi Younger Toyota is and has always been on of the very best! Starting with our salesman, the service technicians and all the amenities that they provide for the customers such as free food and drinks, comfortable seating and last but not least, GREAT service! It is always a wonderful experience. Thank you Teresa Howser More

I love going to Younger. They are helpful, caring and eager to please. Rhonda answered all my questions, even calling to find out an answer. I love the coffee and donuts made available while we waite eager to please. Rhonda answered all my questions, even calling to find out an answer. I love the coffee and donuts made available while we waited. Wait time was not unreasonable - just what they told us. Best Toyota dealer we have ever been to. More

I was under the impression that I had an appointment for an oil change and tire rotation. I was told for the first time that the oil would be changed only every 10,000 miles because of the synthetic oil be an oil change and tire rotation. I was told for the first time that the oil would be changed only every 10,000 miles because of the synthetic oil being used. News to me. I felt very uninformed about my purchase. My appointment was for 9:00am, appointment? does that mean anything to Younger. It took them an hour to rotate my tires. Donuts and coffee and little treats just don't cut it when you are on a very busy schedule yourself. I'm on my time schedule not Youngers. More

I live 40 minutes away from the dealership in Hagerstown but overall the experience was not too bad. They had to keep my car overnight so they allowed me to rent a car to get home and then back the next mor but overall the experience was not too bad. They had to keep my car overnight so they allowed me to rent a car to get home and then back the next morning. One problem did arise. I purchased 4 Michelin tires and was promised a $60 rebate but when I got there to pay for the servicing Jason was not present and I recieved no paperwork for the rebate. Could you please send me this so that I can take advantage of the rebate? John Heuston More

When I shopped for a new used car I looked at the ratings for Younger and they were not good for service. I took a chance and bought my car here anyway. I have been nicely surprised. Everyone has been friend for Younger and they were not good for service. I took a chance and bought my car here anyway. I have been nicely surprised. Everyone has been friendly and helpful. I have no complaints at all. I usually make my appointment on line which is great. They always send reminders - also great. The young people in the service department are always professional and courteous and do what needs to be done. Thank you Younger Toyota I love my Rav4. More