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Younger Toyota - Service Center

Hagerstown, MD

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645 Reviews

645 Reviews of Younger Toyota - Service Center

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October 07, 2010

Always a great experience. Very friendly and helpful and honest. It is very convenient for me to drop off my car at night and pick up the next evening and they are open late and this helps me not have to l More

by rachellemw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy
October 05, 2010

Went in for a basic oil change and overall inspection on my 2007 Prius that has 75,000 miles. I was informed that my water pump was leaking and that the drive belt was starting to crack. I was concerned t More

by nippersue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce, Bruce Christensen
October 02, 2010

The process of having my car serviced at Younger Toyota is always easy and pleasant, from start to finish. The employees are polite without fail, and always seem to go over and above to be sure that you a More

by frenchcooki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sorry, I don't remember!
October 01, 2010

When I got there it was pouring rain and I love the option to pull inside and keep dry. Someone was there as soon as I got inside greeting me and escorting me into the service area. The gentleman I spo More

by iamann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Merriman
September 27, 2010

First of all, this is the first time I had a bad experience while in for service. My appointment was scheduled at 8:30am, at 10:00 they called my to the service desk and handed my bill of $25 for ti More

by Timothy Ranck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rhonda/ Bill Merriman
Oct 28, 2010 -

Younger Toyota responded

Tim, there was no reason for our mistake (other than an oversight) and I'm truly sorry you had this not so great experience. We commend you for using synthetic oil in your truck. Most people use conventional oil so unless we have a note or the customer lets us know - it can be an easy oversight. Either way we take full responsibility and again apologize for this mishap. Thanks for your patience and allowing us the extra time to get the synthetic oil in your truck. We do appreciate your feedback and we have reviewed with all the service personnel to double check with their service customer for synthetic oil. Dave Carroll General Manager Younger Toyota

September 24, 2010

Bill was both courteous and patient as I asked questions about warranty coverage and upcoming routine service. I am very appreciative of the Younger for Life benefits and the reminder emails that I receive More

by williter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Merriman
September 24, 2010

I arranged for my 2010 Prius to receive 15,000 mile servicing. I was able to get an appointment on the day and time of my choosing within a week of having called. The service work was completed promptl More

by fhearl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Christensen, Bruce Christensen
September 22, 2010

5,000 Mile Maintenace/Service: My wife and I showed up 5,000 Mile Maintenace/Service: My wife and I showed up approximately 15 minutes prior to our appointment time. The appoinment was for 11:30 A.M. o More

by jmsites
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Only lady in service on 9/18/10
September 22, 2010

I will let you know if the answer is yes to recommending the dealership, after my next experience. It has not been the most positive experience getting things fixed on the car that I purchased. Customer ser More

by #1shay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Moats and Cindy in service
September 16, 2010

I "heart" Younger Toyota!!! There dealership is first rate. From sales to service, they know what makes a customer happy. The waiting room is totally designed for customer comfort, from wifi and severa More

by samsgrammie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason N.
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