Yuba City Honda

When all of my dash lights came on, I called the dealership to schedule a diagnostic. I made the customer service rep aware that I had purchased a warranty and asked that she please let me know how dealership to schedule a diagnostic. I made the customer service rep aware that I had purchased a warranty and asked that she please let me know how long it was good for. She looked it up in her system and said “ you have until 150,000 miles, it is still valid. We will do the diagnostic and if it is covered under your warranty, we will wave the diagnostic fee of $190.” I brought my car in two days later, and they were very quick with the diagnosis, so I was pleased at first. When the service rep called this time she said “we completed your diagnosis and we were able to determine that all your fuel injectors are failing.” After she further explained the diagnosis, I asked if it was covered under warranty and she said “unfortunately, no this isn’t covered.” She proceeded to tell me that would be over $1,700 to replace them and change the oil and they could take care of it today if I would like. When I told her I couldn’t afford to do that right now, she said okay, we can reschedule another time when you are ready and let me know my car could be picked up. After I hung up the phone I decided to call back and question why it wouldn’t be covered when my power train warranty is still valid. When I questioned her, she told me she would have to call the warranty provider and see if it was covered and she asked me if I had the warranty information for her to check. I was confused at this point given that I already had them look my warranty up the day I scheduled my appointment, AND the fact that she already told me it wasn’t covered as if she had already looked into it. I told her I would go home and get the paperwork for my warranty and bring it to her. Shortly after we hung up she called back and said “I was able to look up your warranty in our portal and I am sending off all the information now to see if they are able to approve it.” She also added that they may not cover the oil change. Frustrated at this point and feeling like I was being taken advantage of, I waited to hear back to see if it was covered. The rep called the next day and notified me it was all covered and I only had to pay a $100 deductible . This was a terrible experience. If I had not challenged the customer service rep on why it wasn’t covered (something she should have actually looked into before telling me it wasn’t) I would be out $1,700 right now. I will say it seems like the mechanics were quick and my car seems back to normal which is great, but the overall experience wasn’t what I expected. More

Our Sales experience was great last year. We came back for a service, and it wasn't bad, but wasn't great. The waiting area seems like it needs an update. Thru the windows you could see a We came back for a service, and it wasn't bad, but wasn't great. The waiting area seems like it needs an update. Thru the windows you could see an employee who was on his phone for about an hour. None of my business, but kind of frustrating to watch. Need something other than Kuerig coffee in the waiting room. Overall, othing really bad happened, but with very little effort or expense it could have been much better. Also, I would have liked a better description of all they did: I don't even know if they rotated my tires or not. More

Salesman was great to work with but the KARR system wasn’t adequately presented. It should have been made very clear that this is an “option”. wasn’t adequately presented. It should have been made very clear that this is an “option”. More

If you're considering doing business with Yuba City Honda and have elderly or medically vulnerable family members, please read this. My 73-year-old father, who suffered a stroke several years ago, was tak and have elderly or medically vulnerable family members, please read this. My 73-year-old father, who suffered a stroke several years ago, was taken in for a vehicle service appointment. He did not drive himself there—he cannot legally drive and has no valid driver’s license. While waiting, he wandered the lot and was approached by sales staff. Despite clear signs of cognitive impairment (he has documented memory, judgment, and vision problems), the dealership allowed him to enter into a complex vehicle purchase. He did not test drive the vehicle. In fact, according to his girlfriend (who was present during the sale), he barely even looked at it. Yet the dealer proceeded with a sale and delivered the vehicle 30 miles to his home, closing the deal. The monthly payment is $868 for 72 months—an outrageous loan structure for someone with limited income and serious medical and financial limitations. After the purchase was complete, our family was given a credit denial letter that had been generated during the approval process, showing that he had initially been denied financing for poor credit, delinquencies, and debt ratios. Despite this, they still pushed the deal through. We submitted a Power of Attorney along with a letter from his physician clearly stating that he lacks the capacity to understand financial decisions. The doctor described his post-stroke neurological impairments in detail, including difficulty processing complex information, following multistep instructions, and reading. Yet despite this, the dealership has been nearly unreachable. Phone numbers listed on the website do not work or go unanswered. A staff member listed on their website, “Woody Elwood,” responded to a text but gave no help. The only communication came from Alex Barrow, the Sales Manager, who told my sister that Power of Attorney was "not enough" to assist us. I, personally, have not received a single reply from anyone. This situation has created a serious financial hardship for my father and for our family, who are now trying to figure out how to manage a loan that never should have been written in the first place. It is impossible to understand how a sale like this made it past any ethical or financial review. I’m sharing this not to attack, but to warn others. Elderly and vulnerable individuals should not be targeted or allowed to enter into transactions like this—especially not without proper oversight or safeguards. This experience has been deeply disappointing and damaging for our family, and we hope the dealership chooses to take responsibility and correct it. More

I thanks the front desk staff but to no response when picking up my car. Instate, he told me that I was very demanding and rude. I was taken back. I had to reply to him that he was rude too. Upon making picking up my car. Instate, he told me that I was very demanding and rude. I was taken back. I had to reply to him that he was rude too. Upon making my payment, he did not explained to me about the service report. When I go home, my niece look at the service report and explained to me. I had to make another trip to your center and got another staff to explained to me. If it was explained to me when I was collecting my car, it would have been better on both sides. More

Everyone was extremely helpful and friendly. Selection was great and I am very pleased with my crv. Selection was great and I am very pleased with my crv. More

Very outstanding Work for a complex video Advance Cruise Control that was taken care of very professionally. Control that was taken care of very professionally. More

Brought in for all lights on dash, they diagnosed misfire cylinder, fixed injector kit, next day all lights on again and diagnosed 4 more problems at $700 estimate. Car has 40,000 and why wasn't the other p cylinder, fixed injector kit, next day all lights on again and diagnosed 4 more problems at $700 estimate. Car has 40,000 and why wasn't the other problems caught under work done on warranty More

Took my car in to get serviced and they did the service added on some other things that needed to be done like a brake flush. When I came to pick up the vehicle they informed me they didn’t check the warra added on some other things that needed to be done like a brake flush. When I came to pick up the vehicle they informed me they didn’t check the warranty and it had expired 2 days prior. I had explained to them upon dropping off that there were things that needed to be done before the warranty expired. I had to pay full price out of pocket. Had they done their job and checked the warranty before doing the work I would not have had them do any extra work More

The service department is friendly and knowledgeable. I always feel like they have time and energy to explain everything they plan to do and/or did. I always feel like they have time and energy to explain everything they plan to do and/or did. More