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Zeigler Cadillac of Lincolnwood - Service Center
Lincolnwood, IL
487 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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487 Reviews of Zeigler Cadillac of Lincolnwood - Service Center
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Verified Customer
January 13, 2024
Staff are knowledgeable, courteous, professional. Considerate. Responsive. Fair. Informative. Approachable. Attentive. Understanding. Concerned. Engaging. Friendly. Considerate. Responsive. Fair. Informative. Approachable. Attentive. Understanding. Concerned. Engaging. Friendly. More
by HARDYMURPHY
Employees Worked With
Dorsey Colby, Dorsey Colby
January 13, 2024
Fast quick and smooth It was inviting, fast service, great car wash, friendly chat. Great coffee and everyone was very pleasant and professional great car wash, friendly chat. Great coffee and everyone was very pleasant and professional More
by DANNYSTABLER32
Employees Worked With
Dorsey Colby, Dorsey Colby
January 13, 2024
3rd attempt to repair my used Honda Element. Ziegler worked to resolve the problem I was given a loaner while my car was being repaired Ziegler worked to resolve the problem I was given a loaner while my car was being repaired More
by ardnassack
Employees Worked With
Dorsey Colby, Dorsey Colby
January 13, 2024
I came in for oil change & because the stabil track light kept coming on at random times when I was stopped at a light or stop sign. kept coming on at random times when I was stopped at a light or stop sign. More
by NANCYGASPO
Employees Worked With
Young guy. Slightly scruffy beard. Very nice.
January 13, 2024
Friendly and knowledgeable service personnel, I really enjoy talking to them about my cars issues .Dorsey goes the extra step above to help me get a good price for my repairs . Very happy overall enjoy talking to them about my cars issues .Dorsey goes the extra step above to help me get a good price for my repairs . Very happy overall More
by Ibuycars847
Employees Worked With
Dorsey Colby, Dorsey Colby
December 20, 2023
Dorsey is a pleasure to work with, friendly, professional, and knowledgeable. I always enjoy the complimentary coffee and water available while I wait. Thanks for your excellent service professional, and knowledgeable. I always enjoy the complimentary coffee and water available while I wait. Thanks for your excellent service on my car, much appreciated. More
by CKABEL
Employees Worked With
Dorsey Colby
December 19, 2023
I took my Escalade in to have the front struts replaced since they were leaking. When I picked it up it was dark and raining. The next day I looked at my car and the driver side front end was an inch lower since they were leaking. When I picked it up it was dark and raining. The next day I looked at my car and the driver side front end was an inch lower than the passenger side. I called the dealership and they said to make an appointment to bring it back in. They didn’t have any loaners available so I had to wait a month until I had a day off work. I dropped it off at 8 AM on the day of my appointment. I didn’t hear anything all day so I texted Dorsey at 3PM for an update. She texted back 20 minutes later saying they thought something was wrong with the rear springs but it was too late in the day to investigate further and I would have to bring it back another day. I went to pick it up and asked if they had even taken the front struts off and checked them but was told they were visually inspected. I complained that the car was level before the struts were changed and then not level afterwards and that I didn’t think my rear springs had anything to do with it. I was again told that it was not the new struts and they did not have time to check the rear springs even though they had my car for 8 hours and that replacement rear springs were not available. That was all Dorsey had to say. Really poor customer service, they messed up my car and have no desire to fix it. More
by JASTEPHENS
Employees Worked With
Dorsey Colby
