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Zeigler Cadillac of Lincolnwood - Service Center

Lincolnwood, IL

4.5
490 Reviews

490 Reviews of Zeigler Cadillac of Lincolnwood - Service Center

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January 13, 2024

Friendly and knowledgeable service personnel, I really enjoy talking to them about my cars issues .Dorsey goes the extra step above to help me get a good price for my repairs . Very happy overall More

by Ibuycars847
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby, Dorsey Colby
December 20, 2023

Dorsey is a pleasure to work with, friendly, professional, and knowledgeable. I always enjoy the complimentary coffee and water available while I wait. Thanks for your excellent service More

by CKABEL
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby
Dec 20, 2023 -

Zeigler Cadillac of Lincolnwood responded

Thank you for the glowing review! We're delighted to hear that Dorsey provided friendly and professional service. We're also glad you enjoyed our complimentary amenities. Your appreciation means a lot to us!

December 19, 2023

I took my Escalade in to have the front struts replaced since they were leaking. When I picked it up it was dark and raining. The next day I looked at my car and the driver side front end was an inch lower More

by JASTEPHENS
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dorsey Colby
Dec 19, 2023 -

Zeigler Cadillac of Lincolnwood responded

Thank you for taking the time to share your feedback with us. We genuinely appreciate all comments, whether positive or negative, as they help us improve our services. We're sorry to hear about your less-than-satisfactory experience, and we apologize for any inconvenience you may have encountered. Your concerns are important to us, and we would appreciate the opportunity to discuss them further. Please feel free to reach out to management so that we can better understand your specific situation and work towards a resolution. We value your input and are committed to making the necessary adjustments to enhance our services. Thank you for bringing this to our attention, and we hope to have the chance to make amends.

December 15, 2023

Terrible customer service Don’t have enough people working for them No pick up no drop off More

by cyhia
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dorsey Colby
Dec 18, 2023 -

Zeigler Cadillac of Lincolnwood responded

Your feedback is invaluable to us, and we sincerely apologize for any inconvenience you may have encountered. We would like the opportunity to address your concerns and make things right. Please reach out to us so that we can learn more about your specific situation and work towards a resolution. We appreciate your honesty and the chance to improve. Thank you for bringing this to our attention.

December 07, 2023

Always a pleasure Knowledgeable, communicated every finding and didn't pressure me to fix issues. Will return again. More

by Comed99
Recommend Dealer
Yes
Employees Worked With
Luri
Dec 07, 2023 -

Zeigler Cadillac of Lincolnwood responded

We're thrilled to hear about your positive experience! Thanks a million for taking the time to share your feedback. We truly appreciate your support.

December 04, 2023

Dorsey is so comfortable to work with. I'm thankful that she is there. And she makes me feel that the mechanics that work on the vehicles are through More

by Newlight07
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby, Dorsey Colby
Dec 04, 2023 -

Zeigler Cadillac of Lincolnwood responded

Thank you for taking the time to share your positive experience with Dorsey! We are thrilled to hear that she has made your interactions comfortable and has instilled confidence in the expertise of our mechanics. Your feedback is greatly appreciated, and we look forward to continuing to provide you with excellent service.

December 04, 2023

I went to the service department. Dorsey made my visit very easy and I feel comfortable with the service of my vehicle. I had to use another dealer for servicing due to recalls. I w More

by Newlight07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby
December 04, 2023

Brought my xt4 in for oil change and check on engine light periodically coming on - kept me informed of work - car was ready when promised.... More

by mkr738
Recommend Dealer
Yes
Employees Worked With
The service department
Dec 04, 2023 -

Zeigler Cadillac of Lincolnwood responded

We appreciate your feedback regarding your recent visit for an oil change and engine light concern. It's great to hear that we kept you informed throughout the process, and your satisfaction with the timely service is important to us. Thank you for choosing us!

December 01, 2023

Amazing dealership and customer service was in and out no questions asked and had everything ready for me the second I walked in. Definitely 10/10 More

by AHMEDFARAG0528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Abbadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dorsey Colby
December 01, 2023

Not that many cars on display tv on food channel not news, however very clean More

by BAK860
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dorsey Colby
Dec 04, 2023 -

Zeigler Cadillac of Lincolnwood responded

Thank you for the 4-star rating! We appreciate your support and look forward to serving you even better in the future.

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