Zeigler Chevrolet

Worst Experience of my Life I made an appointment to see a new car that I was interested in. Mind you, I made it the day before I went into the dealership. I got constant reminde I made an appointment to see a new car that I was interested in. Mind you, I made it the day before I went into the dealership. I got constant reminders to make sure to make my appointment. I received a call at 8 am, the morning of the day I went to the dealership, saying that the car I was looking at is ready and I will be able to see it when I get in. I was excited. I get to the dealership and of course the car was told by salesman that it, "it was just sold last night." What a coincidence. Anyways, I let that lie go, hoping that I could look at another car. So we choose another car to look at, turns out he can't find that car either. It does not even exist. I sat down at the salesmen's desk for 15 minutes as I watched him run around like a chicken with his head cut off. So, I asked to see one more car, the salesmen takes us to the back of the dealership and says it is still getting prepped and that I would have to wait 30 minutes. But in the meantime, I was instructed to look at the other cars. So I looked, was not impressed. The entire time I was there, I was not shown a car. What an absolute joke. I get a dealership has to get people in the door, but I was not up for the bait and switch. Especially when the cars the salesmen was looking for did not exist or maybe they did and he was just a moron. After I left, the manager called me and asked what happened and I told him exactly what I wrote here. He did not respond to the poor customer service, but he did say he would give me a call when the care was done being prepped. Long story short, I never got the call. But in the end, I have to thank Zeigler Chevroley in Schaumburg. If it wasn't for the worst possible customer experience I or any of my family had ever experienced, I wouldn't have found my dream car at Castle Chevy. The process to see the car was smooth, the numbers worked out, and everyone treated me with respect, I was treated more than just a customer. Everything happens for a reason. But one thing is for sure, I will never deal with these xxxxxxxx at Zeigler ever again. Goodbye and goodluck. More

Smooth car buying experience Rocky was a great sales rep to work with! He was friendly, professional and easy to work with. He also helped my husband feel at ease about the whole Rocky was a great sales rep to work with! He was friendly, professional and easy to work with. He also helped my husband feel at ease about the whole car buying experience by explaining everything to him in Spanish as English is my husband's second language. We would confidently refer our families and friends to Rocky and the rest of the Zeigler Chevrolet team! More

Bait and Switch We saw a car online and called to see if they still had--they said yes--we were their in half an hour--we were then told the car had sold and they wou We saw a car online and called to see if they still had--they said yes--we were their in half an hour--we were then told the car had sold and they would work with on on the price--we expected a similar car at the same price--after a test drive we sat down to buy the car--the salesman then told us the new car would be 5000 more--BAIT AND SWITCH More

Friendly,and fair service They work with you,and no matter the situation or requests, they really come through. They were friendly, not pushy and upfront. I got a brand new car They work with you,and no matter the situation or requests, they really come through. They were friendly, not pushy and upfront. I got a brand new car ,with affordable payments. Would highly recommend to others. More

Wrong Car We bought a Jeep Patriot. It was advertised as an Altitude trim package. After we bought the car and signed the paperwork, our insurance agent let us We bought a Jeep Patriot. It was advertised as an Altitude trim package. After we bought the car and signed the paperwork, our insurance agent let us know it was a Sport trim (the lowest trim). I went back and looked at the paperwork which did state the trim was a sport, however, when you’re signing paperwork if you don’t look carefully, you can get taken advantage of which is what happened at this dealership. More

Done and done! Simple and efficient. Rocky Arredondo was the best. Purchased a Denali off the lot and was very happy with the entire experience. Thank you so very mu Simple and efficient. Rocky Arredondo was the best. Purchased a Denali off the lot and was very happy with the entire experience. Thank you so very much. More

Best service I ever had Dennis was not only professional he's one of the best service writers I've ever spoken with Zeigler Chevrolet in Dennis are a winning combination I hi Dennis was not only professional he's one of the best service writers I've ever spoken with Zeigler Chevrolet in Dennis are a winning combination I highly recommend them More

No Integrity I'm appalled by the lack of integrity of the salesman and the dealership in general, showed in selling a car to us. I would highly not recommend thi I'm appalled by the lack of integrity of the salesman and the dealership in general, showed in selling a car to us. I would highly not recommend this dealership to anyone. Very disappointed in constantly being lied to by the car salesman and length of time in dealing with service issues. Dealerships like this is what gives the car sales industry a bad reputation. More

Great experience Everyone there are so helpful and friendly. As soon as I walked up I was greeted with a smile and hand shake. I was offered something to drink while I Everyone there are so helpful and friendly. As soon as I walked up I was greeted with a smile and hand shake. I was offered something to drink while I waited for my car to be ready and during my visit there. More

Good Dealership Cameron/Nick honored the price I was quoted via email. Good customer service! No complaints. I look forward to doing business with them again in the f Cameron/Nick honored the price I was quoted via email. Good customer service! No complaints. I look forward to doing business with them again in the future. More