Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Zeigler Chrysler Dodge Jeep RAM

Grandville, MI

Overview
Employees
Reviews
Vehicles
4.6
877 Reviews
Contact Dealership
View Awards

4200 Parkway Pl SW

Grandville, MI

49418

Directions

By Type

Showing 877 reviews

October 05, 2023

Zeigler is a great place to get service done I’ve been bringing vehicles there for years. More

by EBRIEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroljean "Cj" Lindquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Butkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kellogg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Claxton
Report | Print
Oct 05, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for choosing Zeigler and being a loyal customer!

October 03, 2023

CJ was amazing to work with on the purchase of our new vehicle. She was honest and answered all our questions and made sure that we were happy with our decision. We will be recommending anyone we know l More

by Steph
Recommend Dealer
Yes
Employees Worked With
Caroljean "Cj" Lindquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Van Ryn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

Steph- Thank you for your feedback! CJ and the whole sales team works hard to provide the best customer service! We hope to see you again soon.

October 02, 2023

Lisa was awesome to deal with and she had helped me with everything I asked help with she is totally awesome and would recommend her to my friends More

by IRENEMKONRAD
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lisa Downie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 02, 2023

Ted Raybourn was awesome. Very knowledgeable and he spent a lot of time making sure I know how to operate all of the features. I would strongly recommend Ted to anyone who i More

by lnash0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ted Rabourn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 02, 2023

Poor doesn’t even cover the subpar experience we had at Zeigler. Taylor from the service department is incredibly rude, and dishonest in her communication. The service department is ineffective and does More

by christymurbano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor
Report | Print
Oct 05, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

Christy, I apologize that you had this experience with us- this is not how we aim to operate. It is unfortunate that we have no control over how long we wait for parts to come in from Chrysler, however we should have done a better job of communicating with you. We would love the opportunity to make this right, you can expect a call from Lorna this morning.

Oct 05, 2023 -

christymurbano responded

Gosh I wish the bulk of the problem had been the length of time to get the parts. You took an appointment for 7/22 for recalls, an oil change, and a tire rotation. I arrived and was told by Taylor that she “called me” to tell me that you actually don’t do recalls on Saturdays. I was accommodating and left my car and make your team aware that I was traveling that week and didn’t necessarily need a vehicle. Your team didn’t test the recall for over a week, so hadn’t determined that the recall had failed until 7/31. You then were definitely at the mercy or Chrysler for parts- that I understand and respect you have no control over. While it was there I asked that two additional concerns be addressed. The windshield wiper fluid was a problem, and there was a piece of trim that needed to be replaced/ repaired. My car was returned without the oil change completed or the tires rotated. There was an incredibly sub par job done to replace the trim. In the 8 weeks and 6 days you had my car, you swapped the loaner vehicle 5 times. Always while I was at work. Your team is unable to uninstall car seats so every time you needed to change my loaner I had to stop what I was doing at my place of employment (with 5 minutes notice,) and move my car seat. I finally got my car back. It however now has a check engine light on. I don’t know that you guys did- but in the two years I’ve owned this car it’s never had any issues, and now it seems to be all problems. So yes, your communication was terrible. However, I would be able to look past the bad communication if the services were completed in a timely manner (aside from receiving the part needed to do the recall which I acknowledge is out of you control,) and don’t in a standard which is consistent with a dealers service.

October 02, 2023

Zeigler Grandville service center has a great crew to deliver excellent customer service to customers. I am one of the loyal customers who would never go anywhere else to fix my Jeep. My Jeep was purchas More

by Echo Cheng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Fitzpatrick at service is the best of best , Kerry Kearney
Report | Print
Oct 05, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

Echo, thank you for being a loyal Zeigler customer! We appreciate you choosing Zeigler!

September 29, 2023

Friendly staff in the service area. The salesman who sold the truck to me every saw me and checked how things were going. More

by JEWFERD041980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Claxton, Jake Lancaster
Report | Print
September 29, 2023

Patrick and Kerry are awesome. They always do a great job and take great care of me. More

by company0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
September 29, 2023

James has gona above and beyond for me and my family. Always making sure my vehicle was taken care of and we were up and going in no time! More

by n_bucio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James, Kerry Kearney
Report | Print
Oct 05, 2023 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you so much for the great review! We love to hear that your experience with James is always great! We look forward to working with you again!

September 28, 2023

Thank you to CJ for her excellent service and for the service team for their sense of urgency. More

by janis.petrini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who worked on my car but thank you CJ helped facilitate this.
Report | Print
1
...
29
30
31
...
88