Zeigler Chrysler Dodge Jeep RAM

One Happy Customer Great customer service even on a Sunday. Just looking at anything good for winter. Vinnie the sales manager was there. We looked at options. He said t Great customer service even on a Sunday. Just looking at anything good for winter. Vinnie the sales manager was there. We looked at options. He said that he had judst got on trade in Land Rover that would be perfect for me and it is!! All the salesmen and fianance guy were very nice and professional. Thank You!! More

Poor Customer Service and Communication Thank you very much for the refund of $188.00 in regard to the service done on the back brakes. I do, however, need to impress with you the improper Thank you very much for the refund of $188.00 in regard to the service done on the back brakes. I do, however, need to impress with you the improper experience I had received at the hands of your service. Tell me, what or how you would feel if your first experience with a garage is this: 1.) June 3, 2016 Buy a 2 year old car, which has been inspected by Ziegler 2.) Brakes are squealing the day you leave the parking lot 3.) June 30, 2016 Take time out of work to bring the car in about the brakes a. I am told there is glaze on the brakes and they adjusted them. Per the work order…they performed several backing up, stops and no more noise heard. i. Backing out of the Ziegler Garage…The brakes squeal…??? I go home anyhow, giving them the benefit of the doubt, as maybe the brakes have to adjust 4.) The brakes continue to squeal. Now even when coming to a stop 5.) August 4, 2016 I finally go on the Ziegler web site and see I can set up an appointment through this site. I also see my car is supposed to get an oil change and tire rotation, so, I set it up for after work at 6:00 6.) August 4, 2016 I arrive at 5:30 a. I am told they do not take appointments that are made from the web site, but they will make an exception for the oil change and tire rotation b. I am told they cannot look at the brakes, as the service person, Trevor, who worked on them last was not in and may not be in until Monday and then will work only on Mondays, as he is in training. c. I waited 2 hours for the oil change and tire rotation. The service guy came in and apologized for the long wait d. Another service guy came to get me to go over the paperwork on what was done on my car. i. He looks at the paperwork and was quite complexed. 1. Paperwork stated I needed to have Power Steering work done, (about $100.00 worth), he said it was too soon for something like that to happen. He checked and said it was fine, just a mistake 2. Paperwork stated I needed 3 new tires. This guy said I will need them before winter as the tread on these tires are down enough for concern. 3 tires are at 5…5…6…depth. Yet during the initial inspection when I bought the car the tires are stated at -8/32ads? Not sure what that means….for me. The car only has 25,000 miles on it. e. I am given the card to call Trevor Beardsley 7.) I call to set up an appointment with Trevor for Wednesday August 10, 2016 a. He looked at the car and said he had to get the approval of the General Manager from used car area before proceeding to fix the brakes. b. Set up another appointment for Friday August 12th 8.) I called Trevor 2 times to verify he got the approval before the Friday appointment. I did not receive a call back a. Took vehicle in at 11:00 b. Trevor still had not received an approval, waiting c. When I told him I left him two message, he stated he did not receive them, then he looked at the guy beside him and said, “Hey weren’t we having trouble with the phones?” I called his cell #......I have proof I left a message. 9.) Finally, the brakes were worked on, but found out we had to pay for half of the cost…$188.00 10.) August 12, 2016 Very frustrated by this time…. a. Asked to talk to the Manager b. Manager met with us to talk about the situation c. Manager explained the brakes were fixed, not only the back brakes, but the garage made a mistake and also fixed the front brakes, so now we have new brakes all over. d. Manager stated that tires wear out faster these days around 30,000 miles now instead of 60,000 miles. That is why she recommends tire rotation every time the oil is changed. e. Manager stated that during the oil change there was a new worker and he made a mistake on saying the Power Steering needed work done on it. f. Manager stated that Trevor admitted he made a mistake about the phones and apologized to her…not me for lying to me… g. Manager stated she would look into the situation and see about reimbursing the $188.00 back in my account. i. She did do this and I am grateful for that. My first garage experiences have not been the best. I was given the run around by staff. Trevor lied to me about the phone calls. I wonder how truthful the inspection was on the vehicle I bought, in regards to, the brakes and tires or whatever else may happen? Not sure I would recommend this garage for services if they treat their customers this way. The end results for me was, Yes, the brakes were fixed and I was not charged for them, which was great and I appreciated it. But had I not pursued this and went through the channels this would not have happened. More

Poor customer service On July 30 I accepted to purchase a 2010 VW Routan SE with 105,000 ish miles on it in an “As-Is” state. The only warranty offered me was a 2 year 30 o On July 30 I accepted to purchase a 2010 VW Routan SE with 105,000 ish miles on it in an “As-Is” state. The only warranty offered me was a 2 year 30 or 50k miles for $1500 cash. After driving it around about one month a ticking noise started coming from my engine and when I went to brake my oil light flashed on for a brief moment. When I arrived at my parents house my father and I checked out the van. We put a full gallon of oil in, however the engine still ticked during acceleration. The next day after hearing the ticking noise on Sunday on the way to my parents house I was on my way to the dealership where I had purchased it. One mile from the dealership the van died on me and would not start again. Therefore I just had it towed the remaining mile to Harold Zeigler in Grandville. The next day I receive a phone call from the service person and told me I needed a new engine and my two choices were either $4200 for a used engine with 80,000 miles on it or $6100 for a complete engine rebuild. I came in a little later and talked with a manager over there, the one who completed the financing for me. He came back to me the next day, Wednesday and said he could give me the used engine for $2700 or swap me out for another vehicle. I asked him how much he would give me towards a different vehicle and he said he would crunch some numbers and figure out how much the van would be worth after the rebuild. I came in Thursday but no-one was there so we just looked briefly at the cars on the lot at that time. Friday when we went in there they had called me up earlier saying they would give us $6500 towards another vehicle which I had purchased for just one month earlier for $9000. I had also told them I wanted to stay at the same payment as well and they wanted to get me in a 2011 or newer vehicle with a warranty for $6500 or less apparently, with no negotiating room either. When we came in Friday to look at vehicles and make a final decision the manager Mark came to us and said they did not have a vehicle for us. So our only two options at this point with them is $2700 for the used engine or $6100 for the new engine and I was not pleased. I started to rehash the story and the manager threatened to take away the loaner van and have my van towed back to our apartment coercing me into accepting the used engine. I was still very displeased and that evening I could not fall asleep. I came and wrote a Facebook post fairly long at this point Friday night. The next morning we go to our Credit Union to apply for a loan so we can pay for the engine and then as we are on our way to my company picnic in Holland the manager calls me up and DEMANDS his loaner van back, I state we’re on our way to my company picnic and he threatens to call the vehicle in as stolen. So we head to Harold Zeigler Grandville after being bullied into going there and toss the keys to his van on the receptionists desk and get the keys back to our van. As I’m approaching the van I’m trying to unlock it with the key/remote entry control. I don’t see the lights flashing and wonder if the battery is dead in the remote, as I’m getting closer and closer still nothing. I take out the little physical key to unlock the door and do that and then try to start the van. NOTHING, no sound, no lights, absolutely nothing happens. I find out later Harold Zeigler probably had completely drained the battery. I couldn’t even shift the van into neutral, the tow truck mechanic had to pop the hood and disconnect the engine from the transmission and manually shift the transmission into neutral. Now I do realize I purchased this van as-is without warranty and they did offer me one, which I should have taken. I had the van towed this past Saturday from Harold Zeigler to Austin Jordan Engines to get it fixed. Now the crux is, I do think the dealership should have offered a 90 day warranty or something of that sort. Also, when the mechanic at Austin Jordan pulled apart the van’s engine it was just full of gunk, sludge and crud they could not even salvage the block or crankshaft of the engine and had to put whole new ones in, it was as if the previous owner had never even done an oil change in the van. Also, the dealership claimed to have put $900 worth of repairs into the vehicle before putting it up for sale. If so, how did they not catch this big of a problem, they should have! The rod for one of the pistons was sitting in the oil pan barely hanging on and was about to bust a whole through the block itself! In the end my new engine at Austin Jordan was about $4000 so we’ll be paying on that for a while now, unless some sort of justice is served. Finally, we are a one vehicle family as my wife physically cannot drive due to physician's orders therefore the one vehicle we have not only is my way back and forth to work but it’s used to run errands, get groceries, go to the mall, and go places on the weekend therefore without a vehicle we’re stuck at our apartment here in Kentwood not being able to go very far. I was hoping this was going to be a great vehicle to last us many years and would be reliable transportation for the two of us and for when we have kids as well. I thought we had purchased that, I guess not! More

Bad Customer Service Been waiting for a refund from Harold Zeigler since June 11, 2015 for a replacement part. I have now been refereed to the supplier. Disappointed. Been waiting for a refund from Harold Zeigler since June 11, 2015 for a replacement part. I have now been refereed to the supplier. Disappointed. More

Great salesman! Just purchased a used Jeep Wrangler Sahara from Pete B. He did an awesome job helping me out. I had kind of expected high pressure and there was none Just purchased a used Jeep Wrangler Sahara from Pete B. He did an awesome job helping me out. I had kind of expected high pressure and there was none at all! He did a great job explaining all the fun new things on my vehicle like how Nav works and how to use the remote start. He was easy to talk with, very knowledgable and easy to deal with. It was my first car buying experience that I did by myself and he made it relatively painless : )) More

Highly recommended - outstanding service! My experience of purchasing a Fiat 500x at Harold Zeigler Grandville has been outstanding. Trevor Dubats provided exemplary service whether I had a si My experience of purchasing a Fiat 500x at Harold Zeigler Grandville has been outstanding. Trevor Dubats provided exemplary service whether I had a simple question or when I was ready to trade in my leased car and purchase a new one. He is genuine, kind, and highly respected by his fellow employees. More

Poor customer service all around I have taken my vehicle in when it was still under warranty and also once it was done with factory warranty. Every time I go, I never feel like my con I have taken my vehicle in when it was still under warranty and also once it was done with factory warranty. Every time I go, I never feel like my concerns are heard or taken seriously - my vehicle will have some sort of dirt/grease marks on the door handles or inside the vehicle. I cannot recount any of my visits where my concern was "fixed the first time" and when it did escalate to needing to talk to the service manager, they never answered my phone calls or would mysteriously be gone that day. Didn't matter if I needed recall repairs or warranty repairs - I was also "recommended" some $$$ "maintenance package" for some fluid flushes......every time I went in. So finally one time I did it, I had them do power steering, brake fluid & engine coolant. Ok so the next time I went for a brake inspection (which was about 2 months later) they told me I needed the same fluids flushed and told me the price again to do the same service???? So I told the service advisor to one: tell your technician to actually check the fluids, two: the advisor needs to check customer records so they are not embarrassed when I tell them they are wrong. I'm not even going to talk about the quick lube - those poor guys probably aren't even properly trained and probably do not get paid very well, so I bypass that part of the dealership and have someone who will actually take about 40-45 minutes to change the oil and YES, I know this might be unbelievable - but actually inspect my vehicle to tell me if I truly need any recommended maintenance. I don't know if I will give this dealership another chance to treat me like dirt again - there are a few other Chrysler/Jeep/Dodge dealerships in the area that I might invest some time with to see if they are all the same or if this dealership is just that terrible. More

Worst service ever Drove my 04 jeep in for a recall on the trailer hitch and when I arrived to pick up jeep it would crank but not start. George said they dove it out o Drove my 04 jeep in for a recall on the trailer hitch and when I arrived to pick up jeep it would crank but not start. George said they dove it out of the shop so it is not his problem. But if I paid a hour labor he could check it for me. Because I did not trust them and did not have bottomless pockets I towed home and guess what...fuel pump harness pinched and wires shorted under bolt head of newly installed trailer hitch. Not sure how they drove it out of the shop?? Maybe the truth was not told?? Posted picture on facebook page and the following day they no longer have a page. Guess they do not like people seeing the workmanship they preform and this was just a simple hitch!! I will warn everyone to drive a little further reputable dealer!!! More

Not a fan Several years ago we took our van in to look at an issue we were having. We were told by the service department it would cost us a whole new engine to Several years ago we took our van in to look at an issue we were having. We were told by the service department it would cost us a whole new engine to the tune of about $3K. We took it to a mechanic we typically go to and we paid a whopping $130 to have our vehicle repaired. That put an extremely bad taste in our mouths. We recently went shopping to replace our van. We weren't sure what type of vehicle we wanted, smaller SUV or car, so we looked at several options and test drove. We worked with Rich Snay. Upon entering the dealership we walked in to Rich hunched over laughing with the front desk girl. It seemed as though we had interrupted him but told him what we were looking for. After just a few minutes (I know what I like quite quickly) we decided to drive a Jeep Cherokee and a Charger. Yes, these are two very different vehicles but I wasn't sure what I wanted: car or smaller SUV. At this point I had already driven a Ford Escape, Buick Regal, and Buick Encore. The only thing Rich did satisfactory is he got the vehicles warmed up and ready for us. We asked for a quote with the options we wanted. Rather than doing it then and there he said he'd let us know. I didn't receive a call until the next day and it was very matter of fact. I told him I would consider our options and go from there. The quote he gave me seemed way higher than if I built the car online or walked up and bought one. He said "ok" and that was it. I decided to give Courtesy a call and get some numbers over the phone for comparative purposes rather than driving to a location when I knew I wanted either the Jeep Cherokee LTD or the Ford Escape LTD - both very nice vehicles. I had amazing follow through and service from the word go. And I was right - Snay's price was inflated. My husband and I ended up buying a Jeep Cherokee LTD that day from Courtesy. We were treated extremely well, have had follow up communication. 10 days later and still no word from Rich at Zeigler. Not even a follow up to see if I was interested, thank you for stopping in - nothing. Apparently he didn't think I was serious about buying a vehicle. Who knows. I will never consider Zeigler an option - even for a test drive - for anything. More

Online appointment maker has not worked in a long time? I went online to make an appointment to have my new car repaired, picked a time and read the notice that someone would call me. I arranged my schedule I went online to make an appointment to have my new car repaired, picked a time and read the notice that someone would call me. I arranged my schedule for the following week and since I had not heard from the Dealership I called them to verify the date and time.....oh that system has not worked in a longtime (although I received an email confirmation the day of service from that non-working system) . Customer service is a zero, so this Dealership has an online appointment maker but it doesn't work so the poor customer (like me) that arranges his schedule to ensure I can be there at that time is out of luck. At least they could have said "I am sorry for your inconvenience" but no that would be too much to ask. So now I set up another appointment for much later in the week. I arrive at my assigned time and indicate what the trouble is.....I am called that they are not able to duplicate the issue...but they have a resolution but it will not be ready today. Ok I ask can I bring it back tomorrow, well it's not convenient for us.....well I would not want to inconvenience the dealership....instead let me find out how I can accomplish my tasks without my vehicle. So I am called the next day that it is ready. There is never a "sorry for your inconvenience" or "thanks for your patience" the appearance is as the customer we should be so happy they fixed the problem. I also ask each time for them not to put me on any phone call list for "thanks" or "oil change reminders" etc. and each time I am told ok I will make a note of it. The next day to no surprise I am called by the dealership as a follow up....again zero in customer service by not abiding by my request for no calls from the dealership (so I called them and they will make another note of my request that will make request number three ). I am called all day long and the last thing that I want is another phone call. If there was any issue I can very easily call and make another appointment . The car issue was fixed and fully resolved under warranty. Perhaps the dealership can spend some time on customer service skills, this clearly is lacking in my opinion. More