Zeigler Chrysler Dodge Jeep RAM

Zeigler Chrysler Dodge Jeep RAM responded

Echo, thank you for being a loyal Zeigler customer! We appreciate you choosing Zeigler!

Zeigler Chrysler Dodge Jeep RAM responded

Christy, I apologize that you had this experience with us- this is not how we aim to operate. It is unfortunate that we have no control over how long we wait for parts to come in from Chrysler, however we should have done a better job of communicating with you. We would love the opportunity to make this right, you can expect a call from Lorna this morning.

christymurbano responded

Gosh I wish the bulk of the problem had been the length of time to get the parts. You took an appointment for 7/22 for recalls, an oil change, and a tire rotation. I arrived and was told by Taylor that she “called me” to tell me that you actually don’t do recalls on Saturdays. I was accommodating and left my car and make your team aware that I was traveling that week and didn’t necessarily need a vehicle. Your team didn’t test the recall for over a week, so hadn’t determined that the recall had failed until 7/31. You then were definitely at the mercy or Chrysler for parts- that I understand and respect you have no control over. While it was there I asked that two additional concerns be addressed. The windshield wiper fluid was a problem, and there was a piece of trim that needed to be replaced/ repaired. My car was returned without the oil change completed or the tires rotated. There was an incredibly sub par job done to replace the trim. In the 8 weeks and 6 days you had my car, you swapped the loaner vehicle 5 times. Always while I was at work. Your team is unable to uninstall car seats so every time you needed to change my loaner I had to stop what I was doing at my place of employment (with 5 minutes notice,) and move my car seat. I finally got my car back. It however now has a check engine light on. I don’t know that you guys did- but in the two years I’ve owned this car it’s never had any issues, and now it seems to be all problems. So yes, your communication was terrible. However, I would be able to look past the bad communication if the services were completed in a timely manner (aside from receiving the part needed to do the recall which I acknowledge is out of you control,) and don’t in a standard which is consistent with a dealers service.

Zeigler Chrysler Dodge Jeep RAM responded

Thank you so much for the great review! We love to hear that your experience with James is always great! We look forward to working with you again!