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Zeigler Chrysler Dodge Jeep RAM

Grandville, MI

4.5
885 Reviews

4200 Parkway Pl SW

Grandville, MI

49418

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885 Reviews of Zeigler Chrysler Dodge Jeep RAM

November 09, 2024

I think the service was very poor they make you wait hours when you have already made an appointment More

by Raymond.Stainbrook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Thompson
November 05, 2024

Hi stopped in for a tire rotation and oil change told about 45 minutes which was ok after a 1hr and half went to check on Jeep it was on the hoist about 45 mins later went to see what was taking so long More

by pbffan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Nov 12, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your feedback, and we apologize for the wait and lack of communication during your visit. This isn’t the experience we aim for, and we’re addressing it to improve our service. If there’s anything we can do to make this right, please feel free to reach out. We appreciate the opportunity to serve you better next time.

November 03, 2024

We had a situation and because Jake has helped us before I called him again. He handled it and took great care of us. We trust him and he is why we come back to Zeigler’s. More

by HOPTHEBOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake in the Service Dept., Service Department
Nov 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for your continued trust in Jake and our team at Zeigler! We’re thrilled to hear that he was able to handle your situation and provide the care you deserve. Your loyalty means a lot to us!

November 01, 2024

Being new customer I used the website and it was a disaster. I had an appointment for service but cancelled because I knew it would be a long time before I got my car back. Calling the service dept th More

by cindyj.meert
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derrick Fitzpatrick
Nov 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Cindy, We're sorry to hear about your experience as a new customer and understand how frustrating it must have been. We apologize for the difficulties with our website and the lack of communication from our service department. Your feedback is important to us, and we will work on improving our communication and service processes. Please feel free to reach out directly if you have any further concerns or if there's anything we can do to assist you.

October 31, 2024

very nice and professional sales people went above and beyond to make car buying experience as comfortable as possible. More

by DMULLER31
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caroljean "Cj" Lindquist, Nate Van Ryn
Nov 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for sharing your experience! We’re delighted to hear that our sales team went above and beyond to make your car-buying experience comfortable and enjoyable. Providing a welcoming and professional environment for our customers is what we strive for. We appreciate your kind words and look forward to helping you with any future needs!

October 31, 2024

Truck had an issue with broken bolts on transmission oil pan so had to return but Taylor was fantastic keeping me informed on everything More

by rod.vannoord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
October 31, 2024

Service department did an excellent job my truck. The service advisors were knowledgeable and kept me update to date on what was going on with my truck. The mechanics kept the truck clean and every More

by MIKE.NETZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Nov 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for sharing your positive experience with our service department! We're delighted to hear that our advisors kept you informed every step of the way and that our mechanics took great care to return your truck just as you left it. We appreciate your feedback and look forward to being here for all your future service needs!

October 30, 2024

They did a good job working on my truck. Technician was professional and good looking More

by luisgarciaguzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Thompson, Brent Richmond, Service Department
Nov 04, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you, Luis!

October 29, 2024

We found the exact Jeep Comass in Red Pearl Coat on Zeigler's website. It was remarkably priced. My first call to sales manager Jeff assured us the final price as listed on the website was indeed the f More

by dsaund07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Holtsclaw, Nate Van Ryn, Lisa Downie, Service Department
Oct 29, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for the amazing review! We’re thrilled to hear that you had such a fantastic experience with Jeff and Lisa during your Jeep Compass purchase. It’s great to know that the pricing was clear, the test drive was enjoyable, and the financing exceeded your expectations. Your kind words about our team and your recommendation mean the world to us. We’re glad you felt welcomed and left with a new vehicle and new friends! We look forward to seeing you again in the future!

October 28, 2024

Harold Ziegler Grandville made shopping for and purchasing my new car such a positive experience. They were so kind, patient, and helpful through my car search. I would highly recommend them to all More

by kclausen1118
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Holtsclaw, Nate Van Ryn, Jay Jay Duke
Oct 29, 2024 -

Zeigler Chrysler Dodge Jeep RAM responded

Thank you for the wonderful review! Your kind words and recommendation to family and friends mean a lot to us. We look forward to helping you again in the future!

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