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Zeigler GMC of Holland

Holland, MI

Overview
Employees
Reviews
4.7
1,219 Reviews
Zeigler GMC of Holland is more than just new and used sales, parts, and service. Our team, housed in Holland, is proud to serve drivers from Grand Rapids, Zeeland and beyond. Our team strives to simplify every aspect of buying, owning, and servicing a GMC model so that your automotive investment is one that you're every bit as proud to own as we are to sell.
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822 Chicago Drive

Holland, MI

49423

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Showing 1,219 reviews

October 05, 2020

I saw a truck on Elhart's website. I called, spoke with Kim, and made an appointment to look at it the same day. I live about an hour away and was upfront about this fact. Halfway to the dealership, I rece More

by Carbuyer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Foster
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2020 -

Zeigler GMC of Holland responded

HI! Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had this experience at our dealership. From what I understand we tried to call but the voicemail was full and then we sent a text. We are sorry for any inconvenience. We appreciate all reviews, and will share it with our team. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Oct 06, 2020 -

Carbuyer responded

Yes, Kim did call and text. I appreciate that. However she called too late, after I had already left and was halfway into an hour drive to your dealership. I called at 12:23 pm, confirmed the truck was on the lot and available. I emphasized that I am driving from an hour away and wanted to make sure I could see and drive it. Kim and I agreed on an appointment between 1:30 and 2 pm. I left my home at 12:30 and she called at 1:01 pm.

October 02, 2020

Shay Tamez was absolutely awesome to work with and made the process of purchasing a car so easy!! The entire sales team that was there that night treated us like family. We have boughten a car from Elhart More

by kcrash3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shay Tamez, George Cholo
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Oct 02, 2020 -

Zeigler GMC of Holland responded

Thanks so much for the nice review! Shay is a key component of our team, and it is great to hear that she made your car-buying experience so easy. It's fantastic that we have earned your repeat business, and if you need anything else at all, please come back to see us. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

October 02, 2020

Hello Service is extremely wonderful. Staff is very helpful and friendly. Timeliness of service is great. Always out in timely fashion. Stay friendly and helpful. More

by CATHLEENPUCKETT7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler McKellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Lawrence,Jon Shannon,Adam Havens
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Oct 02, 2020 -

Zeigler GMC of Holland responded

We at Elhart Automotive are excited to hear we have excellent customer service. We always want to receive positive feedback. Thus, our attention is focused on our face to face interaction between our service team and customer base, to provide good camaraderie. Repeat customers are what we strive for and hope to achieve. Thanks again for your amazing words and we hope to see you soon. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

October 01, 2020

Great service, nice waiting area and friendly staff. Michelle greeted me at the door and was super helpful. I opted out of the extras (vacuum and wash) because I was short on time. More

by samuel.mccoskey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2020 -

Zeigler GMC of Holland responded

HI Samuel! First of all, we would like to thank you for taking time to write such a complementary review. Michelle is a valuable member of our team, and it's good to know you’re pleased with her performance. We strive on our customer service, and positive words like this assure us we're doing our jobs. We look forward to working with you again in the future! Until then, if there is absolutely anything that we can do for you please let us know! Once again, thank you! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 30, 2020

Always very friendly and listen to concerns. I've been bringing my car to this dealership fpr quite some time, as I've had multiple issues at the 28th street dealership More

by LAURAKNIGHT43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2020 -

Zeigler GMC of Holland responded

Thanks so much for the nice review! It is great to hear that we make your service experience better than our competitor. We appreciate the opportunity to earn your repeat business, thank you for your loyalty. If you need anything else at all, please come back to see us. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Oct 01, 2020 -

LAURAKNIGHT43 responded

Thank You! I will miss Lee though

September 29, 2020

I've been bringing my car to GM service center for years, even after I sold my GMC and bought a Jeep. They take great care of me and my car. More

by JeepTrailhawk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Shannon
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Sep 30, 2020 -

Zeigler GMC of Holland responded

Thanks so much for the nice review! It's fantastic that we have earned your repeat business, and if you need anything else at all, please come back to see us. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 29, 2020

Elhart GMC showroom is very neat and clean. The entire staff is very customer oriented from Sales persons, managers and office staff personnel. Troy, Rick, Simon and Cariyn are all top notch in their own More

by johnlknoll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Hiemstra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caryn de la Rosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Johns,
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Sep 30, 2020 -

Zeigler GMC of Holland responded

HI, thank you for taking the time to write such a great review! Our entire team strives to create a positive buying experience for every customer, and Troy, Rick, Simon and Caryn will be thrilled to hear that they've been successful at this. I'll be certain to share your compliments. We appreciate your business, and let us know if there's anything else we can do for you! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 29, 2020

Sales personnel are friendly, knowledgeable, answer any questions you may have. Only thing I would suggest they do follow up call backs with customers. I understand they can be busy at times, but takes jus More

by Penny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reneisha Powell
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Sep 30, 2020 -

Zeigler GMC of Holland responded

Hi Penny, Thank you for your feedback. We appreciate honest feedback to help us grow and give better customer service. I will be sure to share your comment with our Management team in regards to our follow-up process. We appreciate the opportunity to earn your business and If there's anything further we can do for you, we are happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 29, 2020

Can’t get a call back on several messages left and also a stop in to get details and left message that also went unanswered More

by JOHN.PRIDNIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich and Mark,
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Oct 01, 2020 -

Zeigler GMC of Holland responded

HI. Our top priority continues to be providing our customers with the best customer service possible and I’m very sorry to hear you had a 3-star experience at our dealership. I would like to speak with you directly in order to learn more about your experience, and find out whose voicemail you left messages in. We had a couple people out this week due to emergencies and wondering if the voicemail was left on their phones. Please feel free to contact me at your earliest convenience at 616-392-8516 or email jan@elhart.com. Best Regards, Jan Houting, CEO Customer Relations, jan@elhart.com

September 28, 2020

Very satisfying service visit. My vehicle service was completed within the estimated time parameters for less than quoted price for service. The courtesy ride was prompt and friendly. More

by LVANDERVEEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Lawrence
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Sep 29, 2020 -

Zeigler GMC of Holland responded

Hi, thank you for the high star rating! We're glad to hear we delivered such a great experience. It is great to hear everything was done quickly and to your satisfaction! If there's anything further we can do for you, we are happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

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