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Zeigler Hyundai of Holland

Holland, MI

4.7
781 Reviews
Zeigler Hyundai is a new and used dealership in Holland, MI, that specializes in selling, servicing, and financing new and used cars, trucks, and Hybrid vehicles near Grand Rapids and Wyoming. Visit us for a competitive deal on a new Hyundai Accent, Hyundai Elantra or Hyundai Ioniq Hybrid. Our dealership is proud to have a service center on-site and is eager to assist you with your next oil change or brake service.
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800 Chicago Drive

Holland, MI

49423

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Showing 781 reviews

September 21, 2020

not sure of name-assistant manager for service dept.-maybe Dave-the work was fine and always the service dept. people are always nice but I don't know who I talked too- More

by JOHNANDLOUF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure of name
Sep 22, 2020 -

Zeigler Hyundai of Holland responded

Hi, Thank you for taking the time to leave this review to let us know how we did. Dave is the assistant manager for our service department. Thanks for highlighting our nice people that made this a great service experience. We appreciate the opportunity to earn your business. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 21, 2020

Their service was excellent. Rod was very friendly and helpful. They did a through job and were extremely fast. I will definitely recommend them to everyone I know. More

by JLEMERAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Zeigler Hyundai of Holland responded

Hi JLemerand, we would like to thank you for taking the time to give us your feedback. It is wonderful to hear that Rod was friendly and helpful. He is a key member of our team. We really appreciate this feedback and I'll be certain to share your compliments. Please keep us updated if there's anything else we can do for you! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

September 19, 2020

Great experience overall. Rich from finance was super pushy with the warranty and made us feel uncomfortable when we said no (his hands were shaking with anger), I had to ask if we were allowed to purcha More

by amanda.elhart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Marietta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Musk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Van Huis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich from finance (2stars)
Sep 21, 2020 -

Zeigler Hyundai of Holland responded

Hi Amanda, First of all, thank you for your feedback. We appreciate honest feedback to help us grow and give better customer service and appreciate your compliments of Ben, Skye, and Mike. They make a great team and are valuable to our dealership. I'm sorry to read about your experience with Rich. We are dedicated to providing our customers with high quality customer service and want to assure you that your experience was a complete anomaly to the way our finance department works. I will be sure to share your comments with our General Manager, Robert Gibson. Once again thank you, we appreciate you sharing your review with us. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com.

September 18, 2020

Overall ok although on my 2020 palisade coming in for my 2nd oil change some how the oil filter was not put on properly and I had a leak in the garage and about 30 miles from home. They did remedy the probl More

by JJK717
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Zeigler Hyundai of Holland responded

HI! Thank you for taking the time to let us know how we did. I'm glad our service team remedied the problem and gave you a free oil change for next time. We regret you had a negative experience, and will use this as an opportunity to improve. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com. Sorry for the delayed response, I was on vacation last week!

September 17, 2020

Rod is always great to work with when I bring my vehicle in for service! He even backed my car into the shop after it was serviced so I wouldn't have to walk too far as I just had hip surgery. More

by BUGS_BUNNY_MCM
Recommend Dealer
Yes
Employees Worked With
Michelle Landall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Zeigler Hyundai of Holland responded

HI, thank you for the top marks, and for taking the time to leave this review. Rod is a valuable member of our team and I will be sure to share your compliments with him. Please don’t hesitate to let us know if there is anything else you need. It would be our pleasure to be of service. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com. Sorry for the delayed response, I was on vacation last week!

September 14, 2020

Made it easy doing with businesses with you. I was able to drop off the night before and pay over the phone for easy pick-up. More

by JIM.KLEINCKJ
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Zeigler Hyundai of Holland responded

Hi Jim, we are very happy to have provided you with such a positive experience! I will share your compliments with Rod. If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com. Sorry for the delayed response, I was on vacation last week!

September 14, 2020

I took my car in because of a recall issue. I was advised there was nothing wrong with the car and nothing was explained. What upset me MORE than anything was that No One, NO ONE was wearing a mask! More

by KIMPJK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rod McKenzie
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Zeigler Hyundai of Holland responded

HI. Thank you so much for your feedback. We have made it mandatory that our staff wear masks. We also require them to practice social distancing and not shake hands. We’re sorry you experienced otherwise at your last visit. We are working hard every day to enforce these new protocols to keep our facilities healthy and safe for you and our staff. We are very sorry for your experience. I will share your comments with our Service Director, Frank Siebart. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com. Sorry for the delayed response, I was on vacation last week!

September 14, 2020

People were very friendly. The waiting room was safe in these Cohvid days. The whole place was clean. Work was done professionally and on time. More

by snjsuman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Marietta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Zeigler Hyundai of Holland responded

Hi, thank you for the high star rating! We're glad to hear we delivered such a great experience and that your felt safe at our dealership. If there's anything further we can do for you, we are happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com. Sorry for the delayed response, I was on vacation last week!

September 10, 2020

Parts department was very pushy and threw an attitude when they clearly did not mention certain statements, when I brought more business. Very disappointed with how I was treated. More

by SNOWPEACH5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rod McKenzie
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2020

Excellent customer service. As always, done as quickly as possible. Won’t go anywhere else. The employees here are always friendly and very helpful with the needs of my vehicle. More

by STAN.JEREMIAH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod McKenzie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Zeigler Hyundai of Holland responded

Thanks for highlighting our friendly and helpful staff who helped make this such a great experience! I'm glad everything was done quickly and to your satisfaction. If you have any further questions, please give us a call. We're always happy to help! Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

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