Waste of time, gas & toll money!! I spoke with a "saleslady" on the phone 2 days prior to driving out to see a 2019 Ford Flex. I then spoke with Lindsay on March 30th, 2021 before I drove over an hour to see the car. I verified that it had a PANORAMIC SUNROOF, as shown in bold print online, my ONLY NON-NEGOTIABLE and that the online price was the actual price less, Doc fees, taxes and title/ plate transfer, she confirmed. I drove over an hour, paying tolls and using gas only to find out from the salesman, Chris, that the price didn't include a "$1,295.00 dealer fee" & an $895.00 fee, for what I don't remember because I turned off my listening and started to get up to leave after hearing about the $1,295.00 dealer fee. So I
I get up to leave and ask if the salesman, Chris, needs to do a TO, I sold cars for 6 years for Bob Rohrman (RIP Bob), anyways he said yes, I'll be right back. He comes back and says what if I can get done of the fees deducted, I said "no, thank you", I'll be leaving now. He then says give me a minute, I'll be right back. He comes back and says, my manager said we can remove both those fees, so do you want to take a look at the car, especially after driving so far? I said, okay, since I do drive all the way out here anyways, I'll take a look. We go to the car, it looks clean, smells good and then I realize it's missing the Panoramic Sunroof listed!! This is a non-negotiable for me!! I ask him, where is the sunroof I verified on the phone? He said let me check that. He said we don't have any other Ford Flexes? I looked it up on my phone and sure enough it shows not once but twice that it has a "PANORAMIC SUNROOF" as a selling point. Chris then suggested that I should have requested a photograph before driving all the way out to see the car because there were no photos of the roof online. Are you kidding me?! It's in BOLD PRINT, it's listed as a SELLING POINT, why would I have called to request a photograph after I already verified it not once but twice on the phone that it did indeed have the Panoramic sunroof!? Needless to say, long drive, 4 big tolls and plenty of gas wasted. My salesman Chris was nice, he is a closer, it's obvious, he just didn't have what I thought he had.
Let's add even not insult!! I get women up at 8:34am the next morning asking how was my experience at Zeigler? REALLY!? Who calls before 9:00 for a customer service call? I called the dealership to ask why in the world they called at 8:34am and didn't they realize it is an unspoken rule not to call a home before 9:00am for a customer service question like"how did your enjoy your experience " and the girl tells me "No, it's 8:00am, not 9:00"!?!? Who is in charge of these nuts answeri the phone at Zeigler? No calls before 9:00am, that's common sense and common courtesy. If you want to contact me before 9:00am, do it in person with a Starbucks in your hand, I like White Chocolate Mocha BTW.
On top of that, the online listing still shows a bunch of high prices options that the 2019 Ford Flex they are selling doesn't have, it's WAY OVER PRICED for what it does have and then you have to figure on the $1,295.00 dealership fee and the additional $895.00, I have no clue, nor do I care, fee.
BEWARE AND DON'T GIVE THEM YOUR PHONE NUMBER, THEY'LL WAKE YOU UP TOO!!