Zeigler Nissan of Gurnee

These people are liars. Made an appointment with Brooke to come in and purchase the same day. We made it clear we wanted a specific vehicle, and we were promised the car would be waiting for us. When we c to come in and purchase the same day. We made it clear we wanted a specific vehicle, and we were promised the car would be waiting for us. When we came in, the salesman we were referred to (Jimmy) had us test drive the car, and we started talking numbers. We agreed on a price, and were getting ready to discuss financing when another salesperson came and grabbed the keys from Jimmy saying the car had been purchased. We drove 2 hours to get there, and wouldn't have bothered making the trip if we knew this would happen. No respect for customer's time, complete dishonesty. I will be sure to advise family and friends to stay far away from this dealership. They can go pound sand. Never again. More

Unprofessional and disappointing. After we test drive car and went to talk numbers the price was 12,000 more then listed online. and went to talk numbers the price was 12,000 more then listed online. More

Awesome service! Employees are super kind and helpful! Helped me out in every possible way! Helped me out in every possible way! More

Worst experience I've ever had at a dealership! Misrepresented the price to get me in the door. Listed on the internet at $36,844. First number they presented me was $49,746. $5000 market upcharge, Misrepresented the price to get me in the door. Listed on the internet at $36,844. First number they presented me was $49,746. $5000 market upcharge, $2500 Fabric Warranty Package, $3000 Vehicle Preparation Charge and then only $1000 for my trade when the "Market Report" I used from their website said $5-5600 value. When I asked about the additional charges, they referred to fine print that says, "Price may exclude certain taxes, fees and/or charges." 4 hour drive there and back. What a waste of time!!! More

Buyer beware! This dealership employs deceptive and unethical bait and switch tactics. I found a 2019 Malibu advertised on their website and cars.com for $19,000 that I was interested in, so I stared a unethical bait and switch tactics. I found a 2019 Malibu advertised on their website and cars.com for $19,000 that I was interested in, so I stared an email interaction. Living an hour away, I wanted to make sure it would be worth the drive. Once I had all my questions answered, I scheduled my appointment and came down. When I arrived on the same day, I learned the car was not there. So, we looked at similar cars. I found one nearly identical so we began the offer process 70 minutes later. When I saw the offer, there was a nearly $5k market adjustment that was on the document. That didn't include the optional protection and fees that were available. The only explanation was that the market is driving prices up, but that appeared nowhere in my previous interactions or their website. In addition, I used the KBB ICO tool for my trade as advised and they didn't even reference it offering less than that. My salesperson was nice enough, but it's clear that I could not trust them and I had to leave. I have bought a dozen cars from dealerships in my life, including two in the last 3 months. I've never experienced this level of blatant dishonestly. Where I come from, this would be considered illegal. I know that there is a pandemic and cars are more expensive, but this was bad. More

Shadiest dealership in town! False advertising; salesperson added nearly $9,000 to advertised price with ridiculous, fake fees. I would steer clear of this stereotypical used car salesman approach salesperson added nearly $9,000 to advertised price with ridiculous, fake fees. I would steer clear of this stereotypical used car salesman approach from the 1970s. More

We have been driving Nissan since 1994. We have done business with Ken many times over the last several years. Ken is always professional and friendly, which is exactly why he has kept our business thes business with Ken many times over the last several years. Ken is always professional and friendly, which is exactly why he has kept our business these many years. We recently bought out our leases (2). This process needs to be streamlined. We were unhappy with the process from a time aspect. Ken had all of the paperwork on his end completed at the time we discussed. After signing with Ken, I waited 2 hours to sign with management, for a process which took about 4 minutes. The wait was unnecessary. Zeigler, it would be great if you would allow customers to make appointments for these type of transactions and be available at the time to assist your customers or if you would at least be respectful of customer’s time, this would be a huge improvement. We hope to continue to do business with Ken and also hope Zeigler does better at valuing their customers’ time in the future. Thanks Ken! More

When you see an advertised price on an item in general that should be the starting point. We showed up and after taking the vehicle for a test drive we were being forced a number of warranties and some ri that should be the starting point. We showed up and after taking the vehicle for a test drive we were being forced a number of warranties and some ridiculous fee for market value! Essentially items that are optional were mandatory to purchase which bumped up the price of the vehicle AT LEAST 4K! More

They were unwilling to negotiate the price, and they told me the fees would be one amount, and then later told me a higher amount in fees when I was ready to purchase. Also when I requested the point inspec me the fees would be one amount, and then later told me a higher amount in fees when I was ready to purchase. Also when I requested the point inspection report, Jacqui intentionally cropped out the items on the vehicle that didn't pass inspection. Slavi and Jesus are deceptive liars and hardly friendly people. More

I have NOTHING but GREAT things to say when it comes to Ziegler, from the sales rep, the sales Manager Celeste, Service Manager Kurt Barnes and Rich Saccamonto, they have taken xxxx good care of me and gon Ziegler, from the sales rep, the sales Manager Celeste, Service Manager Kurt Barnes and Rich Saccamonto, they have taken xxxx good care of me and gone far above and beyond to make sure that every need and request was successfully executed! I appreciate y’all so much THANK YOU THANK YOU THANK YOU SOOOOOO MUCH!!!! More