Zeigler Nissan of Gurnee

Bought my new Nissan Rogue last week. This dealership is so very helpful. Great service! Dealt with Steve the customer relationship mgr. He was so very helpful and nice! Definitely recommend this dealershi so very helpful. Great service! Dealt with Steve the customer relationship mgr. He was so very helpful and nice! Definitely recommend this dealership for your next buy! More

Sleaze at the highest level.Went to buy a certified Sleaze at the highest level. Went to buy a certified pre-owned Nissan. Zeigler appeared to have a great selection with what appeared to be attracti Sleaze at the highest level. Went to buy a certified pre-owned Nissan. Zeigler appeared to have a great selection with what appeared to be attractive prices. When we got to the dealership they touted that they had the best prices in a 200 mile radius. Based on their internet pricing and the prices they were showing us while we were looking at the cars on the lot that appeared to be accurate. After looking at several different cars, we finally decided on one and went to process the paperwork. It was then, and ONLY then, that the sales person (and then his manager) told us that the dealership charges a $2,800 processing fee! When the website talked about processing fees we assumed that they were talking about hundred or so dollars that dealerships charge to process the title paperwork. This was $2,800 on top of all the other standard state and DMV processing fees. They then proceeded to tell us that the “processing fee” was for the car to be “certified” by Nissan. I told them that they were advertising “Nissan Certified Pre-owned (CPO)” cars and it was silly for a customer to think they needed to pay for the “certification” process...that is why we went to a dedicated Nissan dealership in the first place. When I asked them why they didn’t just include it in the advertised price, the sales person had the audacity to say that if they included it in the price, they could not advertise the lowest prices around and people would not come in. The manager then came over and tried to convince us that the car, even with the extra $2,800 fee, was a good deal. When you added in their “processing fee” their prices went from being very attractive to not even close to being competitive. Needless to say we left immediately. My only regret is not understanding how sleazy these folks were before I spent an hour and half looking at different cars on their lot. With car buying being so easy these days using services like Costco, Carmax, Carvana there is no need to deal with a dealership that is still employing 30 year old used car sales tactics in an effort to try to stay relevant. My advice is steer very clear of this place! More

Do not buy from here - Online prices are NOT real!! Called and e-mailed to confirm pricing had confirmation from them. Went in $7000.00 more than listed price with Add on's. Very disappointing! Was Called and e-mailed to confirm pricing had confirmation from them. Went in $7000.00 more than listed price with Add on's. Very disappointing! Was a 2020 Nissan Rogue same as the other reviewer. All the other reviews are exactly as we experienced wish I had read them before I wasted my time and potentially put my husband at risk. As the other reviewer said we're in a pandemic - our needs are real that's why we're there. My husband is battling cancer and we wasted our time and put him at risk. So disappointed. Bait and switch. If you think you're getting the vehicle at the online listed price forget it. Do not believe advertised pricing on used cars. Our salesman was James also - really nice guy - probably needs to get a different job. More

DO NOT buy from here. Online prices are NOT real!! Called before going and was told car was available but it wasn’t. Another buyer had a a deposit. UNPROFESSIONAL, SNEAKY, CONNIVING AND AN ALL AROUND BAD BUS before going and was told car was available but it wasn’t. Another buyer had a a deposit. UNPROFESSIONAL, SNEAKY, CONNIVING AND AN ALL AROUND BAD BUSINESS!! HIGHLY NOT RECOMMENDED! More

Out the door and how it can be called a negotiation. Should I say I am disappointed or pissed off!! with this shady practice. If this is read by management, please understand that people are still comin Should I say I am disappointed or pissed off!! with this shady practice. If this is read by management, please understand that people are still coming to dealership to buy a vehicle(even in this pandemic situation) due to there actual need and this is not a joke to post one price on the website and bump up 8k to initiate a negotitation. This was for a 2020 used Rouge. You cannot believe there add on have to pay for add on extras. Drove 45 minutes each way. Three hours of a really, really bad experience. Do not believe advertisement pricing on used cars. The salesman James was a really nice guy cannot blame him for the way dealership does business More

We purchased a new car in December 2020. We waited for 4 hours at the dealership after signing for the car to meet with financing. The manager had already left so we were not able to register our plates an hours at the dealership after signing for the car to meet with financing. The manager had already left so we were not able to register our plates and finish the process. After two weeks of not being able to contact them, we finally were able to get the title paperwork. It is not 2 months later and our plates and car are still not registered with the state, which Zeigler said they would do. I cannot get a hold of anyone regarding this issue. While I am not one to complain, I would suggest people look somewhere else because the deals are no worth the hassle we have had. I also agree with other reviews noting the prices online are nothing like the final price, up to 50% more than the online price. More

Very nice and Professional individuals at this dealership. Especially Mr, Jose ✈️. I will recommend this place for your new/used vehicle. Don’t forget to see Mr Jose at sales ! dealership. Especially Mr, Jose ✈️. I will recommend this place for your new/used vehicle. Don’t forget to see Mr Jose at sales ! More

Beware of bait and switch! Also, exhorbitant unecessary charges. Went in this past weekend to look at Nissan for my wife. Website advertised price was not what the dealership offered. It was a few th charges. Went in this past weekend to look at Nissan for my wife. Website advertised price was not what the dealership offered. It was a few thousand over advertised price. Also, I specifically asked on three seperate occassions what fees they charge. Was told the fees were "Tile and Registration" and a "Documentation fee". Okay all normal and looking great. Go a little further in the negotiation and I find out that they tried to tack on additional charges. A $2500 "Premium Fee" (I think that"s what they called it) I think that included mud flaps... and a $1995 "Delivery" fee. (By the way...) The delivery fee is already included in the price on the Monroney label (Vehicle Sticker). That is labeled "Destination Charges". So, to sum it up....The whole process felt sleezy and riddled with deceit and misrepresentation. I left and went down the street to Bob Rohrman Gurnee Volkswagen. What a complete breath of fresh air. I guess I should have read the other reviews first. Buyer Beware! More

Waste of time. Online prices are not real. They tried adding $4000 for detailing and service chsrge. Nobody wearing a mask. Place was disgusting. Strongly advise you search elsewhere. By far the worst ex adding $4000 for detailing and service chsrge. Nobody wearing a mask. Place was disgusting. Strongly advise you search elsewhere. By far the worst experience ever. More

Poor customer service. We made an appointment to look at a vehicle, drove 25 minutes to the dealerxxxx....and the car wasn't there. They made no effort to call or text, only sell another car. a vehicle, drove 25 minutes to the dealerxxxx....and the car wasn't there. They made no effort to call or text, only sell another car. More