Zeigler Subaru of Lafayette - Service Center

awesome service and friendly staff Awesome and friendly staff. they deff made me feel welcomed. Nice and clean service department also. Would deff recommend it to have future service ne Awesome and friendly staff. they deff made me feel welcomed. Nice and clean service department also. Would deff recommend it to have future service needed More

Customer Service is key KaraLee and Terran are excellent customer service persons. Very helpful. The first person I asked about a loaner vehicle said there were none availa KaraLee and Terran are excellent customer service persons. Very helpful. The first person I asked about a loaner vehicle said there were none available. After I'd been there around an hour or so, I bumped into KaraLee and was soon on my way to pick up my husband from another appointment in a loaner Outback, since both of ours were undergoing routine maintenance at the same time. Also, we have enjoyed chatting with April during various visits. More

The best I bought my Outback at Rohrman and have taken it to the dealership every 6,000 miles for servicing. I am treated super and the mechanics do an excelle I bought my Outback at Rohrman and have taken it to the dealership every 6,000 miles for servicing. I am treated super and the mechanics do an excellent job on my car. I always wait. They have a wonderful lounge and the car is ready at the time they predict. I would never take my car anyplace else. When it comes time for a new car I will go to this dealer. Thank you. More

I felt this was done reasonably quick given the number of drop ins like me. It was abount 20 minutes longer than I was originally told but they called and let me know it was taking longer drop ins like me. It was abount 20 minutes longer than I was originally told but they called and let me know it was taking longer More

What a wonderful experience today. I was helped in a friendly, professional way. My car was thoroughly checked over. There was even lunch served in the waiting room! friendly, professional way. My car was thoroughly checked over. There was even lunch served in the waiting room! More

Fast friendly service. Service manager went above and beyond to make sure our needs were met. She asked about our service, and stepped up to make sure everything was taken Service manager went above and beyond to make sure our needs were met. She asked about our service, and stepped up to make sure everything was taken care of. More

Last minute oil change I was in town for a visit and needed an oil change. Bob Rohrman Subaru was able to schedule me in the limited time I had available. Worked perfectly I was in town for a visit and needed an oil change. Bob Rohrman Subaru was able to schedule me in the limited time I had available. Worked perfectly. The only negative was the barrage of text reminders and confirmations plus 1 email I received in the 36 hours between when I scheduled the oil change appointment and time of the appointment. It's a little overkill. Service was great. Communication overload, not so much. Thanks. More

Very thorough investigative work on vehicle pulling right by technician. Service department committed to resolving the customer concern and supported the investigation and subsequent work. Result was vehicle by technician. Service department committed to resolving the customer concern and supported the investigation and subsequent work. Result was vehicle with no pull! More

I wish I could leave a better review. But the customer service there is gone. I don’t feel appreciated or welcome there it sucks service there is gone. I don’t feel appreciated or welcome there it sucks More

Interior Front Driver seat torn and ripped Bob Rohrman Subaru Service Department staff along with Service Manager and General Manager lied to the customer. The work paperwork is from Bob Rohrma Bob Rohrman Subaru Service Department staff along with Service Manager and General Manager lied to the customer. The work paperwork is from Bob Rohrman Hyundai-Genesis and does not match the one hour diagnostic paperwork that states Bob Rohrman Subaru, reason; two service department's and two different adresse's. Communication is lacking in all areas. Know one that I have spoken to have given me an honest answer. I have called and left voice messages but apparently the staff do not forward the messages onto the specific person. Staff do not return phone calls promptly or messages. The Subaru Outback vehicle still has a ripped edge seat and a big torn hole in the front driver seat interior. More