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Zeigler Subaru of Lafayette - Service Center
Lafayette, IN
1,172 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,172 Reviews of Zeigler Subaru of Lafayette - Service Center
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January 10, 2020
Last minute oil change I was in town for a visit and needed an oil change. Bob Rohrman Subaru was able to schedule me in the limited time I had available. Worked perfectly I was in town for a visit and needed an oil change. Bob Rohrman Subaru was able to schedule me in the limited time I had available. Worked perfectly. The only negative was the barrage of text reminders and confirmations plus 1 email I received in the 36 hours between when I scheduled the oil change appointment and time of the appointment. It's a little overkill. Service was great. Communication overload, not so much. Thanks. More
by MSUZANNE_BETHESDA
Verified CustomerEmployees Worked With
Kaitlin
January 10, 2020
Very thorough investigative work on vehicle pulling right by technician. Service department committed to resolving the customer concern and supported the investigation and subsequent work. Result was vehicle by technician. Service department committed to resolving the customer concern and supported the investigation and subsequent work. Result was vehicle with no pull! More
by RIck
Employees Worked With
Karalee Sollars & Kenzie Hughes
January 10, 2020
Fast friendly service. Service manager went above and beyond to make sure our needs were met. She asked about our service, and stepped up to make sure everything was taken Service manager went above and beyond to make sure our needs were met. She asked about our service, and stepped up to make sure everything was taken care of. More
by TARCH
Employees Worked With
Karalee Sollars
January 10, 2020
Won't go back there Poor communication from the service staff on the progress of a major service. When appointment booked, service was stated to take 5 - 6 hours, but Poor communication from the service staff on the progress of a major service. When appointment booked, service was stated to take 5 - 6 hours, but ended up taking 8.5 with nothing added to the service (in fact we had had the brakes done a month earlier, so the service should have taken LESS time than quoted) More
by GJESSIMAN
Employees Worked With
Terran Patton, Alex Wilson
December 13, 2019
When setting service appointments for customers Service employee needs to be 100% accurate with wait time 5-6 hrs is a lot different from 8-9 employee needs to be 100% accurate with wait time 5-6 hrs is a lot different from 8-9 More
by YeahOK
Employees Worked With
Service department on 12/2 who took my call
October 28, 2019
Great job diagnosing problem and finding it under warranty. Could have charged me and I wouldn’t known the wiser . Thanks again Kailtyn was great warranty. Could have charged me and I wouldn’t known the wiser . Thanks again Kailtyn was great More
by Romneyboy
Employees Worked With
Kaitlyn
October 07, 2019
I left my car Friday evening after hours for oil change service. Saturday Service person told me they failed to gather envelopes. Worthless service department. service. Saturday Service person told me they failed to gather envelopes. Worthless service department. More
by Outback
Employees Worked With
Service
October 03, 2019
We dealt with Austin Overley in the Service Dept. as well as in the sales department. He has been extremely helpful in helping us to understand the computer and operation of our vehicle. The service we rece as in the sales department. He has been extremely helpful in helping us to understand the computer and operation of our vehicle. The service we received today was exceptional and hope Subaru as an exemplary employee. More
by Bobbi
Employees Worked With
Austin Overley
September 24, 2019
Been thorough a lot with them Every since I got my engine redone by them I been having problems. But I can say they have been stepping up to show more concern and care. I appreciat Every since I got my engine redone by them I been having problems. But I can say they have been stepping up to show more concern and care. I appreciate it More
by A.Lewis
Employees Worked With
Ashlee
