Zimbrick Buick GMC

Very nice, attentive staff and not pushy. Tom McConnell was straight forward, not pushy, and overall a great person to work with. Not once did I hear typical “salesman talk” for dealing with a Tom McConnell was straight forward, not pushy, and overall a great person to work with. Not once did I hear typical “salesman talk” for dealing with a customer. More

New Equinox Tom made buying our new equinox very easy, he was very helpful and told us every thing we needed to know. This was our 1st time going to Zimbrick's a Tom made buying our new equinox very easy, he was very helpful and told us every thing we needed to know. This was our 1st time going to Zimbrick's and we will absolutely go back to Tom and Zimbrick's for our next car. More

Excellent service My absolute number one thing I dislike most is shopping for vehicles! I never know what to purchase, if I will be happy with my purchase and overall t My absolute number one thing I dislike most is shopping for vehicles! I never know what to purchase, if I will be happy with my purchase and overall the whole process just stresses me out. Jeff was AMAZING! He was not pushy what so ever, he answered every question I had (even the dumb ones), he worked well with my schedule and made sure my experience at Zimbrick was one I did not have to stress about. I went in looking at a specific vehicle I found on their website and after my test drive he showed me one he thought I might like better. I told him my must haves and with that, he was right! He talked over the differences with me and next thing I knew I was driving my new GMC. I wanted to trade in my vehicle and even that was easy. Mike gave me an extremely fair quote for a trade in price and Jeff from finance made it easy with the bank process. The whole trading and buying process was quick and easy. I could not be more pleased with my new vehicle. Thank you, Jeff and everyone else at Zimbrick East! More

1st car groom dealership My boyfriend went to look at the car ahead of time for me since we work different shifts, we originally looked at other dealerships first but the sal My boyfriend went to look at the car ahead of time for me since we work different shifts, we originally looked at other dealerships first but the sales people didn't give him the time of day nor did they come out to talk to him, he's been working on cars since he was 11*, at zimbrick Buick gmc they let him check out the car under the hood and actually talked to him. Honestly I love this car and it's great they service everyone. More

Refreshing visit We were so happy to stumble across Jeff Schummer at Zimbrick. It was absolutely refreshing to find a sales person who obviously knows his trade well— We were so happy to stumble across Jeff Schummer at Zimbrick. It was absolutely refreshing to find a sales person who obviously knows his trade well—and enjoys what he does. Jeff matched us up with a vehicle after showing us several cars and listening to what was important to us. No pressure no hassle. Top notch employee and Zimbrick is lucky to have him. More

Worth the trip... Duramax GMC (Buy from Jeff Schumann) About a year ago, I traveled from NW Wisconsin (just across border from Minneapolis). Dealt with Jeff Schumann by email, text and phone and the whole About a year ago, I traveled from NW Wisconsin (just across border from Minneapolis). Dealt with Jeff Schumann by email, text and phone and the whole deal was hassle free. Had a trade and they were fair. Small issue after the sale and was handled quickly and easily with no push-back. I’ve bought over 75 vehicles in my lifetime (at least 3 from Zimbrick) and Zimbrick dealerships are a class act... Have had an oil change since my purchase and that went flawlessly as well... I’m picky and somewhat hard to please or impress and Jeff did both. Well done, More

Very good experience An unexpected pleasure to do business with They didn't play games and i ended up with a great value and salesman was knowlegable courteous and a g An unexpected pleasure to do business with They didn't play games and i ended up with a great value and salesman was knowlegable courteous and a good experience I am 66 years old and purchased a lot of vehicles through the years this was one of the very best o More

Brad Dennis and Internet sales - top notch I bought a used Mazda 6 from Brad Dennis @ Zimbrick and could not have been happier with the experience. I traveled 3 hours to purchase the car (found I bought a used Mazda 6 from Brad Dennis @ Zimbrick and could not have been happier with the experience. I traveled 3 hours to purchase the car (found it on cars.com) and Brad made the trip worthwhile. The car was exactly as described, was priced to market, and there was no saleseman nonsense - we had a good honest dialogue about what I was looking for and what I was getting. The whole purchase experience was smooth. Brad, and the folks in finance, were friendly and explained everything every step of the way. Bonus story: there actually was a small problem with the car I found when I got home. One of the headlights was out (we didn't see this during the daytime when I made the purchase). I texted Brad and he was on it right away. I had to take the car to my local Mazda dealer anyways for a minor outstanding recall issue, so he had me have them repair the light. It was a few hundred bucks, but he didn't even blink and had Zimbrick reimburse me in full. Check arrived in 2 days. Could not have been happier, and when we replace my wife's car in 2-3 years we will totally give these guys a call, even though we live a quarter mile from 20 dealerships in my town here in Illinois. More

See Tom McConnell We stopped in late on Saturday afternoon and found a vehicle that we liked. Tom didn't use high pressure sales techniques or pressure us for time. I We stopped in late on Saturday afternoon and found a vehicle that we liked. Tom didn't use high pressure sales techniques or pressure us for time. In fact, he stayed late to do paperwork and saved us a 70 mile one way trip back to Madison. Tom doesn't forget you the moment you walk out the door - his after the sale service was also outstanding. Tom McConnell is a good man that I would recommend to anyone! More

Excellent internet buying experience Jeff provide excellent customer service throughout the searching, purchasing and post purchasing process. Because I lived 85 miles away from this dea Jeff provide excellent customer service throughout the searching, purchasing and post purchasing process. Because I lived 85 miles away from this dealership we had to settle on price and the condition of the car I was purchasing before I could committee to driving up to see the vehicle. In the search phase I was actually looking at a difference car that I saw on their lot in Auto Trader. By the time we connected the next day that car was sold. Jeff did some leg work and found the exact same car with a few less miles and little price difference that was being prepped for sale at the dealership. He took several photos of the vehicle and for me and got me the information I needed before the car actually made the internet. Negations were efficient. I was looking at a similar car at a dealership in my town so I had a firm number for that car. I asked Jeff to give me his best price and he came back with a competitive Quote. When I got the Dealership there were no surprises at all in fact the car seemed to be in better condition than what I was expecting. We tested every button and feature of the car and there were no issues. Everything worked great and there were no surprises when it came to our agreed upon price and the deal was done. The day after I purchased the car I notice that the driver side door lock was not working properly. It surprised me because we tested it the day before. I called Jeff and explained what I was seeing. Immediately I could tell by the tone of his voice and the words that he spoke that he was going to take care of this problem. I expected a return trip to Madison but he had a different plan. He asked me to take it to the local Honda dealer, have it repaired and to send him a copy of the bill. Jeff and the dealership as promised sent a check that day and I received it the same week the work was completed. I believe customer service is critically important to this dealership and my salesman. The car worked fine when we were at the store, the problem could have been passed along to the new customer but this dealership did not do that. They did what was right. I would definitely purchase another vehicle from them. More