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Zoellner Ford of Beatrice

Beatrice, NE

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1,179 Reviews
We Love What We Do And So Will You!---At Beatrice Ford Lincoln we go above and beyond the customer's expectations to achieve COMPLETE CUSTOMER SATISFACTION. We provide ALL of our customers with a personal and friendly sales and service experience so that no one leaves our dealership without a smile on their face. We truly love what we do, and so will you!--BEATRICE FORD LINCOLN--Great Value, Great Selection, And Great People.
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4115 N 6th St

Beatrice, NE

68310

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Showing 1,179 reviews

March 09, 2016

Ripped Off and upcharged I was just in my Ford Dealership to have an oil change on my truck. During their detailed inspection of my truck I was informed that my serpentine bel More

by Disappointed With Service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derrick Long
Mar 16, 2016 -

Zoellner Ford of Beatrice responded

The work that was performed at our dealership was done by a Ford Certified technician with 10 years of experience. He is one of our best technicians and his expertise and training allow him to complete jobs in less than the Ford Service manual labor time standards. Nationally the repair industry is set up by time standards to protect the consumer. If you have a technician who doesn't know his work it could take him 4 hours instead of the 45 minutes in which we completed the job. Service time guides post the time allowed to charge for this repair, "regardless" of how long it takes. If the repair took 4 hours the consumer could be charged that amount without the guide. Our techs are educated in their field and perform their jobs better than most, and get more work done in a days time than most techs. As for the condition of the belt, once again the guide books recommend replacement of any belt that has suffered damage causing it to compromise the overall integrity of the product and perhaps shorten the expected performance lifespan. The belt was missing a chunk of material and was cracked. At RPM's of 3000 or more it is hard to know when it might break. Our job is to inform you of any condition about your vehicle that might affect the way it performs. It is the consumers responsibility to either risk a breakdown or have the item repaired. We finished your repair in less time than called for, and the free wash and vacuum was done in a timely manner as well. I am very sorry we did not live up to your expectations, I hope this brief explanation clears up the performance of our store. We hope you continue to allow us to help you care for your truck. Thank you, Ray Hernandez Owner

March 07, 2016

Completely Satisfied ! Everyone is friendly and easy to work with. Chris explained everything about the car and was very helpful. Customer service has always been great. Th More

by gtk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Chace, Doug Holle, Joshua Kopp
March 04, 2016

Excellent Service Everyone is very friendly and took the time to explain everything about the car. The entire dealership, from service to sales, always does an excelle More

by LAMOSS730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Chace, Doug Holle, Joshua Kopp
March 03, 2016

Completey satisfied! Thanks to everyone at Beatrice Ford for making this process so easy. The customer service was top notch and we enjoyed working with everyone there. More

by danibryer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Holle, Brett Neverve, Joshua Kopp
March 02, 2016

BEST TRUCK SHOPPING :) We dealt mainly with Chris. He was so very helpful, not pushy and so good at explaining everything. Our best experience with purchasing a new truck! More

by gatorshtf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Chace, Doug Holle, David Ahlschwede, Joshua Kopp
March 01, 2016

Customer service The customer service at Beatrice Ford is phenomenal. Brett Neverve has gone above and beyond to help me find a great car at a great price. I strongl More

by dkrupicka04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Holle, Brett Neverve, Joshua Kopp
February 29, 2016

2013 explorer I was well satisfied with everything. Ray went out of his way to help me and all other salespersons are great.Thanks very much. I will be back. More

by D.DGROVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danice Brod, Ray Hernandez, Chris Chace, Doug Holle, Joshua Kopp
February 29, 2016

This dealer is outstanding, service, the people, Chris Chace I was looking at one car in mine, but then it got sold. Chris Chace told me about another car he had. I went back on-line to look at this car with man More

by sikora89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Chace, David Ahlschwede
February 24, 2016

Friendly and Easy to Work With We never felt pressured to purchase a vehicle. The test drive was friendly and taught us a lot about the technology of the car. It was easy to come More

by jay-nut
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hernandez, David Ahlschwede, Brett Neverve
February 23, 2016

Family treatment Thank you for your great treatment for me and my husband.We feel happy then we found very nice employee treat us like their family. More

by jasim_arraseef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Chace, Doug Holle, Jimmy Overton, Joshua Kopp
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