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Zoellner Ford of Beatrice

Beatrice, NE

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1,179 Reviews

4115 N 6th St

Beatrice, NE

68310

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Showing 1,179 reviews

August 07, 2015

Terrible service! I took my truck in because the anti theft system was malfunctioning. After being there for a week they replaced the transponder and said it was fixed. More

by Jdm3418
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derrick Long
Aug 07, 2015 -

Zoellner Ford of Beatrice responded

We thank you for your feedback. There is absolutely no excuse for our poor communication in your situation, and we sincerely apologize for not contacting you in a timely manner. We will be addressing that aspect of our Service department accordingly. We do, however, stand behind the work we have done thus far to your truck. Since the truck in question is a 200,000+ mile truck, we wanted to keep the repair costs down. We have been working directly with the Ford Engineering Hotline and have over 6-pages of communications with them addressing possible fixes for your issue. In interest of saving you money, we started with the least expensive fix which was the transponder. While we certainly wish this would have permanently fixed your problem, we cannot plausibly predict the outcome with this particular issue. When your truck arrived for the second time, we tried the next least expensive fix, which also didn't correct the issue. Now, with direction from Ford Engineering, we move on to the next least expensive option which is the instrument cluster. We understand your frustration. But please understand that our goal is to correct your truck's problem as inexpensively as possible. We appreciate your patience as we continue to work with Ford Engineering to find a solution.

August 07, 2015

Brett is great While shopping with Beatrice ford Lincoln I was helped by Brett neverves and he was an outstanding help! Very knowledgable about my 2015 Ford Mustang More

by Ianp24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Neverve
August 06, 2015

Car Purchase Experience Was a great experience from the beginning to the end. Just a great group of folks to work with no hidden agenda answered all of our questions. More

by RBECKER6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Chace, David Ahlschwede, Jimmy Overton
August 06, 2015

New Truck Purchase It was an excellent, no pressure experience. Tyler was very helpful finding the PERFECT truck package that fit my needs. Their commitment to custo More

by CCLAUSSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hernandez, Tyler Hernandez
August 06, 2015

Happy with our new ruby red Escape! We appreciate the way Beatrice Ford dealt with us. There was no high pressure, just positive support and encouragement. We drove several vehicles, and More

by cordesjg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Green
August 05, 2015

GOOD DEAL FROM GOOD PEOPLE These guys are great. Not only are they knowledgeable and friendly, they are concerned about the customers experience and do not high pressure. TERR More

by sallyjhull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Goodrich, Doug Holle, Jimmy Overton
August 05, 2015

Excellent Everybody was very helpful with the purchase of our vehicle. I strongly recommend the Beatrice Ford dealership to anyone interested with a new car/tr More

by kemeyer0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Chace, Doug Holle, David Ahlschwede
August 05, 2015

Very giood. The salesman (Chris Chase) that I had did a very good job with everything he did for me. He was caring and showed me respect.. More

by DRGRAHAM5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Hernandez, Derrick Lond, Chris Chace
August 04, 2015

excellant!! everyone was great. They all did more then I expected. Car was so polished and clean. Ray and Nate are very pleasant to work with. Made our car bu More

by MELSCHMID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Goodrich, David Ahlschwede
August 04, 2015

Good Sales, ok finance, poor detail My sales guy (Jeff) was awesome. He took me on several test drives to make sure I got the right car for me. The finance guy was obviously new and slow More

by abensch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Green
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