Purchased our BMW 4 series there 6 years ago with full cash payment there but they put BMW North of America Bank as lien holder so we can't get our title when we're about to trade in this car. The same thing happened to A LOT OF BMW buyers from the same dealership. It must be a scam there. Check the reviews for BMW North of America Bank in Utah. People spent months getting a statement of release of their car titles with fully paid-off. If you're going to buy cars from this dealership, make sure they have you titles clear and no other scams!!!!

working with Ryan on the purchase of my 4th 7 series. Very professional, knowledgeable and quick to follow up.

Very helpful, sent videos and information about the vehicle I liked. We didn't buy this car for other reasons.

Terrible support on a 1.5 year old Toyota Prius Prime. It had no operator manual or charge cable. This is a complicated auto and the manual have been nice but the charge cable is very important. The used car manager told me he would charge it up and detail it. He never charged it. I have called multiple times and gone in to see them but absolutely no response. This is a case of once we have sold it to you, you are on your own. I would not recommend this dealership to anyone. I have talked to others that feel the same way about their service. They contacted me and corrected the issues that I had so I feel that I can give them a better review.

Disappointment doesn’t even begin to summarize my experience with the BMW dealership in Murray, Utah. The customer service when purchasing a BMW X5 was horrid. The deal was finalized, parties agreed on all conditions and a deposit made! Instead of finalizing the paperwork and completing the sale transaction, l was told they decided to prioritize and sell this car to an employee because they wanted it over giving it to a customer that has already solidified the purchase. This was a horrible customer experience as this was a car I’ve been on the hunt for over a year, not a cheap purchase. Not sure if they disregarded me because of my accent and thought they could shuffle this to an employee without hesitation but I’ve never had such a disappointing experience. How can a company stop the transaction with a customer just because an employee wanted it? First time I found my dream car and was willing to do anything to get it and was dismissed and set aside. Spend time and prepping financials for this purchase. I do regret every second spend with BMW and have been left with a horrible feeling and taste in my mouth. This company has no right to take pride on their customer service as they do not value their customer in the least bit.

This marks my fourth BMW purchase from a dealership in my lifetime, and regrettably, this experience has been by far the worst interaction with a dealer of them all. On the same day, I acquired a slightly used BMW car from Murray BMW in Utah, driving it at night straight to my garage. The following day, my wife took a look at the car and as she was getting in she noticed a small crack in the mirror's turn signal, though the light still functioned. I promptly contacted the dealer and the salesperson that day after the purchase. It emerged that not only was there a small crack in the light but there was also damaged to the plastic bracket inside the mirror housing, which holds the light in place, an issue not visible from the outside. ( they failed to tell me about the inside crack I found out after taking it to another auto service place that was recommended by a friend) As the dealer refused to take any responsibility. The cost to replace the light and the light housing components exceeded $750, but my frustration extends beyond the monetary aspect, focusing instead on the deception and the unwillingness to make things right once the real reason regarding profit margin was revealed. After numerous attempts, involving multiple departments and a slew of incorrect statements, the salesperson claimed they couldn't address the turn signal issue due to insufficient profit margins on the sale. Frankly, I found this truth astonishing. Having run my own company with many employees for over two decades and interacted with thousands of customers, I can assert that my treatment was unprofessional and the reason a company does not act should not be about their own profit margin! One might as well consider purchasing a car from an online ad, as there, one expects minimal to no service and professional courtesy once the paperwork is signed. I've also spoken to another individual who purchased a new M3 BMW from the same Murray dealership, and he shared a similar sentiment about their poor treatment. Consequently, he refrains from servicing his car there. It seems they fail to comprehend that, in the long run, they are losing valuable business. Note: I love the car itself and anticipate acquiring another one in a few years or so. However, I am absolutely certain that it will not be from this particular dealership. Additionally, I sought this dealer's assistance in understanding how to utilize some of the car's features and approached who they call "The Genius" on duty in the service department. To my dismay, he informed me that the car did not possess several functions I believed it did. In response, I retrieved the data sheet, proving that these functions were indeed available. He promised to follow up after contacting someone but failed to do so.