I took my Elantra to Duncan due to a recent recall for undercoating work. They did the work as well as a multi-point inspection. Service rep was very cordial. I was told the car needed 4 bulbs (marker lights + brake light. Estimate to fix was $110 which I thought was high so I politely declined. Since I needed to get the car inspected I went elsewhere, where I was told there was only one bad bulb, not 4. He did the inspection for the standard $20 fee and then charged me $1 for the light bulb which took about one minute to install. So I paid $1 instead of the $110 Duncan wanted and I know now that Duncan lied to me about the bulbs. Because of the lie by Duncan, I will probably not go back there for maintenance work. Very disappointed since Duncan is only 2 miles from my home.

The engine in my Sonata failed during a trip from GA to NJ and had to be towed to Duncan. Dragon was very helpful throughout this experience, helping us in getting a rental and providing progress reports. Our car was delivered to our dealer in NJ and is running like new. I feel that Duncan did a fine job which was confirmed by my dealer.

WORST EXPERIENCE EVER! Bought a 2022 Palisade in Kentucky. With only 17k miles, the sunroof literally EXPLODED when I was getting off an exit in Wythe County. Service managers at Duncan Hyundai were EXTREMELY rude and condescending (probably because I was a woman and by myself) and told me it was NOT a manufacturing defect and “anything was possible” (told this repeatedly) in regards to what happened to it. They kept telling me it was a rock! However, the glass exploded OUT. They refused to cover it and thank goodness my insurance company did. The collision center people were amazing and kept saying they could not believe Hyundai would not cover it. There were also numerous pictures and incidents of this online but Duncan said this had never happened before. Acted like the reason I was so upset was because I couldn’t afford to pay for the repair. Wow!! Needless to say after keeping my cool in the service department I saw a Palisade with dealer tags parked outside the sales department. So I went in and said “whoever is buying that palisade needs to know about the sunroof potentially exploding and that hyundai will not cover it.” Now, no customers were even in the building but I told a salesman that whoever was buying it needed to be made aware bc had I been going any faster when it exploded, I would’ve wrecked bc it was like a gunshot sound beside my head. About a month later I went by and made an appt for an oil change, tire rotation, and to get the recall on the hitch (possible spontaneous combustion ) fixed. Went to drop it off yesterday for my appt and was informed I was banned from the property and they would not service my car. When I asked why I was told because I screamed at people and customers. None of which was true. However, had I known I was going to be banned I would have told them what I really thought. Seems like they do NOT want their customers to know how they do not stand behind their warranties and/or possible life threatening issues their vehicles have. Sad part is I LOVE THE PALISADE but I will NEVER accept this type of rude, disrespectful, condescending, and all out untruthful behavior again. I would advise people to seek hyundai service elsewhere.

Purchased a new 2020 Hyundai Venue from Duncan in May of 2020, after 15k miles, the transmission failed while in traveling for vacation. It cost me $800 to get home from where the vehicle failed. Contacted Duncan to see if they could help me navigate the Hyundai roadside assistance reimbursement bureaucracy. I was told that Duncan could not provide any assistance, and that dealership would not help in anyway to help me recovery my losses due to the vehicle they sold me failing. DUNCAN never again - just a load of hot air.

Easy to schedule service appointment. Car services (state inspection, oil change, replace front brake pads, replace brake light) performed quickly. Recommended services and price estimate given in advance of work. Charges for service were appropriate.

My daughter called, her car had broke down. We purchased extended warranty for the vehicle. I called service department and first spoke with Jordan. Jordan was kind enough to call warranty department to get things started. He called me back immediately and gave me instructions for what was needed to call warranty company. I called, they were prepared with the information Jordan had relayed. Next call, Loyd picked up. He to was very helpful as we talked about potential problem with daughters car. EXCELLENT CUSTOMER SERVICE! Car back on road, daughter very happy. Thank you, Sincerely Tim Hudson