I bought my truck from there, since Toyota has amazing cars but pohanka Toyota of Salisbury falsifies reports they did it on my truck, my wife’s car, and now my sisters car. The customer service girl couldn’t even sit up in her chair to talk to us. They said my wife needed a new tire and they couldn’t find the leak when I showed them where the nail was. They checked everything was great in my truck but in 60,000 miles they had not changed an air filter or cabin air filter , I had a slack tire, and one of my windshield wipers were stripped but they check it was all ok. They said my sister denied a test due to her check engine light which was a lie the girl said the manager said she didn’t need that test just nothing but a bunch of liars. They let some unqualified kid work on my truck and unqualified was their words not even mine

Collison center work is good but dealing with their management there is horrible. We send a significant amount of business to them but always feel like we are a nuisance for them. Last time I was spoken to unprofessionally and quite rude. Despite that we sent another vehicle to be fixed. I tried their complaint hotline but honestly it was worthless and the manger never called me back as I was told they would. It must have gotten through to the person because I received a fairly scathing email telling me to "feel free to find another collision company." That's exactly what I'm going to do.

Terrible customer service. They made a mistake and broke something in the car. I talked to the GM Thurman Donoway and Wayne Bowan the service manager. They refused to fix what the tech broke. 25 year customer and they treated me like xxxx. This place has changed and not for the good.

Horrible customer service with Mari in the Service department. She is absolutely rude and very negative to deal with.

Had the worst experience of customer service at Pohanka Toyota of Salisbury.I called the Corporate number spoke with the General Manager of Pohanka Toyota of Salisbury.I wrote a review .The response to the review was a email That was provided below. I responded to the email. With no reply. When you try to tell them your concerns first they’re rude and nasty then they ignore the situation.Please read through the reviews before doing business with Pohanka Toyota of Salisbury.

Just recently leased a 2021 Toyota Camry which I am already in love with. My salesman, Gary Herr, was absolutely amazing and helpful through the process. I live in Ohio and have worked with Pohanka Toyota of Salisbuy for my last two vehicles. When I say they made it easy, I really mean it. I completed the paperwork and had my new car delivered within 5 days.