So I had a recall on my 2015 GMC can. A recall that makes the power steering go out whenever it feels like it wants to. I call and make an appointment to fix on Thursday @ 10 am. I get off work early Wednesday and say hey let’s drop it off and I’ll drive my spare vehicle. Get there tell them hey I’m dropping off today and will pick up tomorrow, I have an appointment tomorrow at 10am. Will it be ready after I get off work? Service lady answers yes. She ask me to fill out paperwork and ask why is it here. I say I called and made appointment for the recall of losing my power steering and how it goes out randomly and almost makes you wreck. She checks the system sees where I do have an appointment and says yep got you right here. After I finish the paperwork 15 mins later and she had my keys. Sales lady says did you buy your truck here? I say no. She says well we can’t work on it. And I say wait what? I called made an appointment no one said anything, made the appointment I’m here you said you have the part, why the xxxx not. Because you didn’t buy the truck from us. Is Terry Thompson authorized to sell and service GMC’s? Why yes. So those uplifting garbage ads are xxxx in the radio. Just to let you know I went to Tameron down the road and traded it in and bought a new truck. You might wanna second guess your xxxx service department.

The service department is horrible. Have bought three vehicles in the past five years from terry thompson. No problem with sales. Vehicle has to be detailed after just about every service due to oil and dirt left on hood , fender , and interior of vehicle. Had issues after service today. I live 2 hours away. No support from service on issues. Will be finding a new dealership for purchases and service. Again service department is horrible.

I brought my 2021 Trailboss with less than 11k miles on it in for a service a left with a very noticeable dent in my door that was not there before the service. Management said they would call be back to schedule a time to have the dent fixed but no call happened. I would not recommend this dealership service at all. ​

Jason Morris is the worst most incompetent service manager in the history of the industry !!! Brought my car in in a Friday after hours, called on Saturday morning to let them know it was there, and came in on Monday morning to speak with Blair about the issue. I was told it would be 1 to 2 days before I knew anything. The service ticket did t even get written until 5 days later and was repeatedly told just a few more days, just a few...... Finally 3 weeks later im picking up the car after a 4 hour job and Jason wants to act like they're doing me a favor when I approach him about the repeated lies and put-offs !!! He told me that there was none else above him for me to call and talk to and told me that I wasn't welcome back when I asked him to make it right and do something for me, ie. oil change, detail, etc.... I promptly let him know (in no uncertain terms) that I cannot imagine a circumstance in which I would be so inclined as to bring my car back to you clowns !!! Jason Morris is the world's biggest joke to a service department !!!!!

Awful company. Worst car buying experience I've ever had. If I could give negetive 5 stars I would. When I asked are they going to pay my trade in off they said yes so I asked a 2nd time are they going to pay it completely off the salesman Mike said yes we are. Never once told me they were only paying cash price and putting the rest on my new loan. Which is fraud. Trade in value was 27k-30k which I owed just over 28k on it. And then the cash price was 22k screwed me out off close to 7k. And the car I traded in was a special 50th anniversary edition mustang with 65,000 miles on it and I got a truck with 194,000 so I was basically doing them a favor in the first place. But yet they still screwed me. And the financial guy jason forced me to put gap insurance on it I asked how much it would lower payment without gap and he said it would actually go up which I knew was a lie from the beginning. Should've walked away then put didnt. If you're reading this please save yourself from a nightmare of a company and go anywhere else. This was a mistake I had to learn the hard way.

Terrible experience. Bought a suburban. Came down to Daphne to pick it up and was told the owner sold it to one of his buddies. Totally unprofessional. Did not get a phone call, just an apologetic email.