Omar is the best in the service department. I will not go anywhere else!!! He is so helpful ... has all the knowledge and saved me a ton of headache!!!

I received great customer service from the entire service department and was well taken care of.

We absolutely loved our experience with Bill. He was super knowledgeable and exuded patience, professionalism and attentiveness to our needs when accommodating our constraints and requests. Our experience interacting with the team at Lexus is the primary reason we'll return to Lexus to purchase our next vehicles. We've been by the Dealership a few times since we purchased our vehicles, and always swing by to say hello to and appreciate Bill and team for their consummate professionalism and stratospheric customer service - we're raving fans! Thank you Bill!

Excellent service at Ourisman Lexus of Rockville. Omar was outstanding! I will recommend this Dealership.

Communication between myself and the Service Department was excellent. I especially liked receiving the written estimate on my phone and then a call from Brad to discuss additional service recommendations. Valet service was also reliable and on time.

The negotiations and after that was pleasant. No trying harsh tactics to make a sale .